Pressure washing service · Columbus, OH · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 61 pressure washing servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
5.0★★★★★258 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bates & Sons LLC Exterior Cleaning holds a 5/5 Google rating from 258 reviews, with the owner replying to all feedback. Customers frequently praise the company for thorough pressure washing, gutter cleaning, and roof services, noting punctual arrivals, clear communication, and fair pricing. Recurring themes include staff members explaining processes, addressing additional exterior needs, and demonstrating flexibility with scheduling. One low-star review criticized the handling of a gutter repair request, alleging the staff member was dismissive and refused to listen to the customer's concerns regarding necessary repairs.
Google rating: 5.0 out of 5 from 258 reviews (99% five-star).
Reviews on this page: 258 Google reviews (218 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 30, 2026.
Service: Pressure Washing Service serving Columbus, Ohio.
Data from Google, last updated November 3, 2026.
Score profile vs other pressure washing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyPressure Washing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bates & Sons LLC Exterior Cleaning: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bates & Sons LLC Exterior Cleaning: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bates & Sons LLC Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bates & Sons LLC Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bates & Sons LLC Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
258 Google reviews we collected
5.0of 5
5 stars25699%
4 stars00%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 218 written reviews
99%praise
Praise45299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12928%
Staff & attitude9621%
Would recommend9521%
Speed & response4610%
Price & value429%
Communication317%
Honesty & trust184%
What customers talk about
We read 218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bates & Son did an excellent job and more than I expected and I am very grateful.”
“They arrived on time, were friendly and talked us through everything, did a very thorough job, and went the extra mile.”
“I would highly recommend Bates & Sons for any exterior work & will definitely be calling them again for future projects!”
“I would not use nor recommend this company again.”
“Fair pricing, responsive, communicative, and professional.”
“Awesome job, very reasonable price for what all they did.”
“He took time to explain the process, and answer our questions.”
“They cleaned up great, they’re resonable, honest and really care about what they do and do it well.”
People customers mention
Charles18 reviews
Job3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bates & Sons LLC Exterior Cleaning for 3 kinds of job. Pick one to see what they paid and said.
AAlyssa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wow! My husband and I are very much "do it ourselves" type of people but with a baby on the way and a to do list so long, We decided to hire someone to pressure wash our property. And let me say it was WELL WORTH IT!!! The whole process from first point of contact, to getting the estimate and scheduling was so easy…
Great price
JJeff2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have used Bates and Sons multiple times for house washing. They are simply the best. Good people. They go above and beyond and spend the time to walk you through the process before as well as after the work is done. HIGHLY recommend. They take pride in thier work and the outcome shows it.
Great price
11962Calico3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bates & Son did an excellent job and more than I expected and I am very grateful. Needless to say I highly recommend them .
CCandice3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience with Bates and Sons! They arrived on time, were friendly and talked us through everything, did a very thorough job, and went the extra mile. They left us with a sparkling fresh house that was beyond my expectations. I highly recommend. Thanks guys!
Great price
OOrbetta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly recommend. Bates and Sons power washed my home and cleaned my sidewalks and driveway. Charles takes pride in his work and goes above and beyond to ensure that the job is done right and that the customer is happy which is hard to find these days. I do plan on using his services again. If you are in need of any…
Reasonable price
JJillLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Charles was great to work with! He took time to explain the process, and answer our questions. Our roof and house look great. Highly recommend!!
Wow! My husband and I are very much "do it ourselves" type of people but with a baby on the way and a to do list so long, We decided to hire someone to pressure wash our property. And let me say it was WELL WORTH IT!!! The whole process from first point of contact, to getting the estimate and scheduling was so easy and stress free. Charles came out and did an AMAZING job. He even ended up doing more than what was included in the quote which we appreciated so much. Everyone we spoke with was so kind as well. Above and beyond service!!! Thank you!!!
Price assessment: Great price
Response from the owner · a month ago
Thank you, Alyssa! We appreciate your support! We hope to see you for your next exterior cleaning, and wish you and your family the best in the coming weeks!
J
Jeff Gaal2 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
We have used Bates and Sons multiple times for house washing. They are simply the best. Good people. They go above and beyond and spend the time to walk you through the process before as well as after the work is done. HIGHLY recommend. They take pride in thier work and the outcome shows it.
Price assessment: Great price
Response from the owner · a month ago
Thank you very much for this encouraging review! I appreciate your willingness to share your experience, and your continued dedication to using our exterior cleaning services!
1
1962Calico3 reviewsiTotal number of Google reviews 1962Calico has written across all businesses on Google Maps, not just this one.
Bates & Son did an excellent job and more than I expected and I am very grateful. Needless to say I highly recommend them .
Response from the owner · a month ago
Thank you very much for your recommendation for our exterior cleaning services! We look forward to seeing you at your next gutter cleaning or pressure washing! Enjoy the season!
C
Candice Mast3 reviewsiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
We had a great experience with Bates and Sons! They arrived on time, were friendly and talked us through everything, did a very thorough job, and went the extra mile. They left us with a sparkling fresh house that was beyond my expectations. I highly recommend. Thanks guys!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you, Candice, for your wonderful recommendation! We look forward to seeing you again for your next exterior cleaning!
O
Orbetta Hoffman1 reviewiTotal number of Google reviews Orbetta has written across all businesses on Google Maps, not just this one.
Highly recommend. Bates and Sons power washed my home and cleaned my sidewalks and driveway. Charles takes pride in his work and goes above and beyond to ensure that the job is done right and that the customer is happy which is hard to find these days. I do plan on using his services again. If you are in need of any of the services that they provide, this is who you need to call.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Orbetta, for the wonderful recommendation! We enjoyed making your property shine! We look forward to hearing from you in the fall for a possible gutter cleaning, too! Please enjoy your summer!
J
Jill JonesLocal Guide · 15 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Excellent communication, excellent job and attention to detail. An excellent experience.
Response from the owner · 3 months ago
Truly appreciate the kind words! Thank you for reaching out to us and trusting us with your beautiful home. It was a pleasure! Tree Trimming Too! lol Bates and Sons LLC
J
Jim Balsei2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Great guys that will go above and beyond. Would 100% recommend. House was serviced on 6/29/26.
Response from the owner · 4 months ago
Jim - Thank you so very much for choosing Bates and Sons for your exterior cleaning! We hope to see you again for a gutter cleaning, when needed. Enjoy your summer!
M
Mary Ellen RenckLocal Guide · 18 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Great job cleaning my patio today. The concrete looks nice and bright now for the Fourth of July weekend. Thanks Charles and Robbie for the wonderful job.
Response from the owner · 4 months ago
Mary Ellen - Thank you so very much for choosing Bates and Sons for your patio cleaning. We hope you enjoy the holiday, and we look forward to seeing you for a house wash or gutter cleaning soon!
A
Amber Ferguson4 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Absolutely amazing and professional! A job well done and worth every penny. Listened to all of my concerns and took care of everything! They do most of my neighborhood now.
A week later they were at my neighbors’ house and saw me struggling to wash off my driveway after I had laid mulch. They asked me to stop, then came down and power washed my driveway, no charge! Said they like to help moms.
Response from the owner · 2 years ago
Thank you very much for the 5 Star Review! And for the support and kind words! Please let us know if we can help in any way!! For all your Roof cleaning, House washing or Gutter cleaning needs please call or text Bates and Son’s LLC Exterior Cleaning
614-586-3417
Thank you Miss Amber !!
