Bathroom remodeler · Erie, PA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty61−3.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 10 sink installation servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
4.7★★★★★110 Google reviews · 19 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bath Fitter 4.7 out of 5 based on 110 reviews, with the owner responding to 98% of them. Customers frequently praise the installation crews for punctuality, efficient one-day completion times, thorough cleanup, and clear communication regarding bathroom remodels and tub replacements. However, several low-star reviews criticize office staff for rude behavior, while others express dissatisfaction with pricing changes, service call fees, and the durability of caulking materials.
Google rating: 4.7 out of 5 from 110 reviews (90% five-star).
Reviews on this page: 110 Google reviews (103 with written comments, 9 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 19, 2026.
Service: Sink Installation Service serving Erie, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other sink installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bath FitterSink Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bath Fitter: 86/100 on this factor. Category median: 83.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bath Fitter: 84/100 on this factor. Category median: 74.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bath Fitter: 61/100 on this factor. Category median: 92.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bath Fitter: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bath Fitter: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bath Fitter: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
4.7of 5
5 stars9990%
4 stars33%
3 stars22%
2 stars00%
1 star65%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
97%praise
Praise21197%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price525%
Reasonable1575%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6028%
Quality & results4320%
Speed & response4119%
Would recommend3315%
Communication199%
Price & value188%
Honesty & trust42%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installers were professional, on time, and completed the job in one day.”
“The quality of the work was good the shower everything was good the office Personnel are horrible she was rude and very unprofessional”
“Got it done in only 6 hours, and cleaned up after themselves, even when the glass doors we removed fell over and shattered.”
“They are awful and I would not recommend them even to my worst enemy.”
“Excellent the installers arrived on time and everything is what we expected.”
“We would recommend this company for bathroom remodeling.”
“I do NOT recommend.”
“Josh answered all our questions and provided good options for us to consider.”
“Great product,great price,excellent people to work with,excellent, timely completetion.”
“Tim was very professional and honest.”
People customers mention
Dave5 reviews
Fitters5 reviews
Raleigh5 reviews
Josh5 reviews
Steve3 reviews
Tim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bath Fitter for 8 kinds of job. Pick one to see what they paid and said.
MMaureen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Awesome dealing with this company! On time, very helpful, cleaned up everything.
AAdam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Very polite and clean. Got it done in only 6 hours, and cleaned up after themselves, even when the glass doors we removed fell over and shattered. Brought their own vacuum and everything.
Great priceBathtub replacementPlumbing fixture installation
KKenyon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Happy with installation and finished result. The workers were very nice and communicated well. We would recommend this company for bathroom remodeling. Nice.
Bathroom remodeling
LLorie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have had our Bathfitter tub surround for over 20 years. Just recently needed our first re-caulking, and both the office staff and the technician were fantastic. Very pleased with the company.
JJohnathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had a bathtub and shower combination installed by Bath Fitter, and the experience was excellent. The installers were professional, on time, and completed the job in one day. The finished product looks great, and the quality exceeded our expectations. We highly recommend Bath Fitter for anyone looking to update their bathroom.
Bathtub replacement
SSandy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The Serviceman that was in charge of the work was very nice and informative ! Did a great job and cleanup !
Awesome dealing with this company! On time, very helpful, cleaned up everything.
Response from the owner · a week ago
Thank you for the wonderful review Maureen! We’re so happy to hear you had a great experience with Bath Fitter of Erie. Our team takes pride in being on time, providing helpful service, and leaving everything clean when the job is done. We truly appreciate your business and hope you enjoy your new bathroom!
T
Tyson Gigliotti1 reviewiTotal number of Google reviews Tyson has written across all businesses on Google Maps, not just this one.
Thank you for the great review Tyson! We’re so glad you were happy with our pricing and that our team provided friendly, fast service. We truly appreciate you choosing Bath Fitter! 😊
A
Adam Parker2 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Very polite and clean. Got it done in only 6 hours, and cleaned up after themselves, even when the glass doors we removed fell over and shattered. Brought their own vacuum and everything.
Adam, we appreciate your kind words! It's fantastic to hear that our team maintained professionalism and cleanliness throughout the installation. We're glad they could handle the glass mishap smoothly. Thank you for choosing Bath Fitter, and enjoy your new bathroom!
A
Anne Wick5 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Professional from beginning to end of renovation. Would highly recommend them.
Price assessment: Reasonable price
Services: Shower refinishing
Response from the owner · a month ago
Thank you, Anne, for sharing your positive experience! We're pleased that our professionalism stood out during your renovation. Bath Fitter is committed to excellence and customer happiness. We appreciate your recommendations and hope you enjoy your refreshed bathroom for years to come!
K
Kenyon Hanson9 reviewsiTotal number of Google reviews Kenyon has written across all businesses on Google Maps, not just this one.
Happy with installation and finished result. The workers were very nice and communicated well. We would recommend this company for bathroom remodeling. Nice.
Services: Bathroom remodeling
Response from the owner · 2 months ago
Thank you so much Kenyon for your kind review! We’re thrilled to hear you’re happy with the installation and finished result. Our team truly appreciates your feedback, and we’re glad their communication and friendly service made the experience a great one. Thank you for recommending Bath Fitter Erie! We hope you enjoy your beautiful new bathroom for years to come.
L
Lorie Miller12 reviewsiTotal number of Google reviews Lorie has written across all businesses on Google Maps, not just this one.
We have had our Bathfitter tub surround for over 20 years. Just recently needed our first re-caulking, and both the office staff and the technician were fantastic. Very pleased with the company.
Response from the owner · 2 months ago
Thank you for your feedback, Lorie! It's fantastic to hear that your Bath Fitter tub surround has been a reliable part of your home for over 20 years. We're glad our team could assist you with the re-caulking. We value your trust in us!
J
Johnathan Wentz5 reviewsiTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
We had a bathtub and shower combination installed by Bath Fitter, and the experience was excellent. The installers were professional, on time, and completed the job in one day. The finished product looks great, and the quality exceeded our expectations. We highly recommend Bath Fitter for anyone looking to update their bathroom.
Services: Bathtub replacement
Response from the owner · 3 months ago
Thank you Johnathan for your wonderful review! We're thrilled to hear you had an excellent experience with your Bath Fitter bathtub and shower installation. Our team takes great pride in being professional, punctual, and delivering high-quality results, so it's rewarding to know we exceeded your expectations. We truly appreciate your recommendation and are grateful you chose Bath Fitter for your bathroom update. Thank you for trusting us with your home, and we hope you enjoy your new bathroom for many years to come!
S
Sandy Puckly4 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Hi Sandy, thank you for your review! We're happy to hear that the serviceman was nice and informative, and that he did such a great job with the cleanup. Your feedback is appreciated!
J
John Grauer2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you for your kind words John! We're thrilled to hear you're happy with your new shower conversion and the beautiful results. Our team takes great pride in delivering quality workmanship and a smooth installation experience. We appreciate you choosing Bath Fitter Erie and hope you enjoy your new shower for many years to come!
M
MARK WALKER3 reviewsiTotal number of Google reviews MARK has written across all businesses on Google Maps, not just this one.
Raleigh and Dave from the Erie Bath Fitters group converted our 1950's tub/shower to a walk-in shower today...what a great job they did! It was a tough, tight install, but they were able to make it work. Thanks, Raleigh and Dave. We can't wait to use it tomorrow.
Price assessment: Reasonable price
Services: Bathroom remodeling
Response from the owner · 4 months ago
Thank you Mark for taking the time to share your experience! We're thrilled to hear that Raleigh and Dave were able to successfully transform your 1950's tub/shower into a beautiful new walk-in shower. Challenging installations are where their experience and craftsmanship really shine, and we're glad they were able to make everything work perfectly. We'll be sure to pass along your kind words to both of them. Thank you for choosing Bath Fitter Erie—we hope you enjoy your new shower for many years to come!
