Well drilling contractor · Holly Springs, NC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%97+14.8Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 30 water softener repairiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★130 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Beal Well & Pump 4.9 out of 5 based on 130 reviews, with the owner responding to five percent of them. Customers frequently cite rapid response times for emergency water loss, clear communication of repair options, and reasonable pricing for pump replacements and system inspections. One criticism notes that a well pump was not sealed or installed to the correct depth, suggesting potential quality control issues.
Google rating: 4.9 out of 5 from 130 reviews (98% five-star).
Reviews on this page: 130 Google reviews (121 with written comments, 5 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 2, 2026.
Service: Water Softener serving Holly Springs, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Beal Well & PumpWater Softener Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beal Well & Pump: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beal Well & Pump: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beal Well & Pump: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beal Well & Pump: 97/100 on this factor. Category median: 98.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beal Well & Pump: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
4.9of 5
5 stars12898%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
99%praise
Praise29899%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6321%
Speed & response6221%
Would recommend6020%
Quality & results4013%
Price & value3612%
Honesty & trust227%
Communication186%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, knowledgeable, and had the repair done within an hour of arrival.”
“Cameron came out late in the day when we were in a bind and got our pump replaced quickly.”
“Very professional and I will recommend/ use again in the future”
“We lost water overnight, Daniel came first thing in the morning- found the problem and resolved the issue all in less than an hour!”
“The fix was in place the same day at a reasonable cost.”
“Beal is a very professional and trustworthy company.”
“Answered all our questions and got us back running fast!”
People customers mention
Daniel34 reviews
Cameron7 reviews
Eve4 reviews
Nate3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Beal Well & Pump for 3 kinds of job. Pick one to see what they paid and said.
Nicolette7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Cameron came out the very same evening we called about our well pump issue — talk about service. He was friendly, knowledgeable, and had the repair done within an hour of arrival. Everything explained clearly, no runaround. I can't say enough nice things about this crew and the quality of their work. If you need…
Andy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service! Cameron came out late in the day when we were in a bind and got our pump replaced quickly. Answered all our questions and got us back running fast!
Steve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The fix was in place the same day at a reasonable cost. I will definitely be calling Beal Well and Pump when I need a new well pump.
healingLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They answered an emergency call - no well water - on a Saturday morning. Diagnosed and replaced burned out switch and super old well pump. Polite and professional.
Krystal5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Daniel with Beal Well & Pump took his time after hours to explain and walk me through an emergency situation I was having. Very professional and I will recommend/ use again in the future
Scott3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Sunday noon pump failure and Cameron and Wyatt were at the house in less then 60 mins from my first call. Very friendly and deeply knowlegdeable about wells and pumps. Awesome job guys!
Cameron came out the very same evening we called about our well pump issue — talk about service. He was friendly, knowledgeable, and had the repair done within an hour of arrival. Everything explained clearly, no runaround. I can't say enough nice things about this crew and the quality of their work. If you need well work done, call Beal Well & Pump. Highly recommend!
Andy Scott6 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Great service! Cameron came out late in the day when we were in a bind and got our pump replaced quickly. Answered all our questions and got us back running fast!
Steve M6 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
They answered an emergency call - no well water - on a Saturday morning. Diagnosed and replaced burned out switch and super old well pump. Polite and professional.
Krystal Lace5 reviewsiTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
Daniel with Beal Well & Pump took his time after hours to explain and walk me through an emergency situation I was having. Very professional and I will recommend/ use again in the future
Scott Peoples3 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Sunday noon pump failure and Cameron and Wyatt were at the house in less then 60 mins from my first call. Very friendly and deeply knowlegdeable about wells and pumps. Awesome job guys!
Beckie Hanley5 reviewsiTotal number of Google reviews Beckie has written across all businesses on Google Maps, not just this one.
After a week with no water and ordering a part that would “repair it” but didn’t by another well company, a friend referred me to Beal Well and Pump. I left a message Saturday morning for a call back. Within 2 hours I received a call from Daniel, the owner, he was away for Father’s Day weekend but took the time to call me back. He told me not to worry he would have his crew out first thing Monday morning. Very grateful he sent Cameron and Wyatt, they reassured me they would access the situation and give me a price. These two young men were very professional, answered all my questions, diagnosed the problems, had the materials available and got us back up and running. Thank you Daniel, for your professional service and incredible workmanship.Your team is most deserving of a 5 Star review!
Response from the owner · 4 months ago
Happy we could help , let us know if u need anything in the future 😊
Darrell Trasko1 reviewiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Called around 5:30 am on a Saturday reporting no water from our well. By 11:30 am the same day, Cameron had been out, diagnosed the problems, given us options for the repairs, and completed the repairs! Absolutely extraordinary service!! Cameron is very pleasant, highly professional, and extremely competent. Recommend these folks for any sort of well and pump issue.
Lindsay Myrick6 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
These guys are wonderful! We lost water overnight, Daniel came first thing in the morning- found the problem and resolved the issue all in less than an hour! We would absolutely recommend them to anyone needing work done with their well and will use them from now on.
Hannah Holder15 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Daniel and his team are always joy to work with. They are extremely knowledgeable, kind, thorough and responsive. We will always go to them for our well issues. Highly recommended this company!
