iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%75+5.3Craft & service penalty86−1.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★2,253 Google reviews · 24 photos
93%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$618typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Beis Plumbing 4.8 out of 5 based on 2253 reviews, noting the owner responds to 95% of feedback. Customers frequently praise punctuality, clear communication, and thorough work on services like leak detection, drain replacement, and water heater repairs. Recurring themes highlight efficient scheduling and professional conduct. However, some low-star reviews criticize high assessment fees, incomplete repairs requiring follow-up service, and limited availability for emergency calls.
Google rating: 4.8 out of 5 from 2,253 reviews (93% five-star).
Reviews on this page: 2,253 Google reviews (1,903 with written comments, 57 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 25, 2026.
Service: Drain Cleaning Service serving Des Peres, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Beis PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beis Plumbing: 79/100 on this factor. Category median: 93.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beis Plumbing: 70/100 on this factor. Category median: 92.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beis Plumbing: 86/100 on this factor. Category median: 96.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beis Plumbing: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beis Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beis Plumbing: 75/100 on this factor. Category median: 93.B
75
Bar = this company · dark tick = category median.
Star ratings
2,253 Google reviews we collected
4.8of 5
5 stars2,09393%
4 stars492%
3 stars131%
2 stars181%
1 star804%
Praise vs complaints
Phrases our text analysis found in 1,903 written reviews
97%praise
Praise4,29297%
Complaints1353%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price8916%
Reasonable38771%
Overpriced275%
Not sure458%
$618+23% vs typical drain cleaning services
Middle half of what 483 customers paid ($353–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,16226%
Speed & response1,01823%
Quality & results77818%
Would recommend54212%
Communication4119%
Price & value3789%
Honesty & trust1383%
What customers talk about
We read 1,903 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was on time and friendly and very efficient.”
“Very unprofessional so I spent my money with someone else.”
“I really appreciated how quickly they were able to get me an appointment so that my new washer could get installed.”
“Sarah never called me back to schedule an appointment but then sent me an email the next day saying my “appointment” was canceled.”
“Clean up very neat and thorough, Mike who did the work exceeded my expectations.”
“Editing my former 5 star review to 1 given a terrible service experience.”
“I would recommend this company to others and will call them in the future for our plumbing needs.”
“” I will tell everyone to stay away from this company”
“On time, Found leak quickly, explained the issues, answered my questions, professional, very skilled, All work completed looked great!”
“Extraordinarily poor communication and major frustration in just obtaining information from this company.”
“Finally, I received 3 bids for the work and Beis was by far the most affordable.”
“The one star rating is not due to the overpriced service charge ($165) for them to even come out and look at the hot water heater, nor is it from the…”
“Very honest and upfront with explaining the situation and repair process.”
“I will not recommend this to everyone this company is a scam they won't honor the 1 yr warranty.”
People customers mention
Kyle80 reviews
Joe77 reviews
Glen43 reviews
Gabe34 reviews
Eric23 reviews
Ruben21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Beis Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Mary10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I really appreciated how quickly they were able to get me an appointment so that my new washer could get installed. The technician was on time and friendly and very efficient.
Paid $400–600Reasonable pricePlumbing pipe repairRepair water fixtures
diana8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
On time, Found leak quickly, explained the issues, answered my questions, professional, very skilled, All work completed looked great! Clean up very neat and thorough, Mike who did the work exceeded my expectations. I highly recommend Beis Plumbing….. DL
Paid $2,000+Reasonable priceWater heater installationPlumbing leak detectionWater tank installation
Steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Outstanding service! Very honest and upfront with explaining the situation and repair process.
Ami6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Sean, was fantastic! I have used this company before and there is a reason! Excellent work. Knew exactly what the problem was and fixed it! Will recommend the company to my friends!
Paid $200–400Reasonable priceDrain cleaning
your5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Kyle from Beis plumbing is great! Walked me through the scope of work, gave me upfront pricing and took care of my issue all in the same day! Will be using Beis plumbing exclusively from now on.
Mike12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
In every way they met my needs for a plumber. An outstanding company run by professionals. Well done. Very satisfied.
Mike, thank you for the five-star rating. We’re pleased Beis Plumbing could respond on short notice and deliver excellent work. Your feedback means a lot and we look forward to assisting you again.
Mary Bagby10 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I really appreciated how quickly they were able to get me an appointment so that my new washer could get installed. The technician was on time and friendly and very efficient.
Price assessment: Reasonable price
Price: $400–600
Services: Plumbing pipe repair, Repair water fixtures
Response from the owner · a day ago
Mary, thank you for the five-star review. We’re glad Beis Plumbing could get you a prompt appointment for your washer installation. It’s wonderful to hear the technician was on time, friendly, and efficient. We appreciate your feedback and hope to assist you again.
Tom HusakLocal Guide · 28 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
TJ looked at all that was done and confirmed that I didn't miss any leak sources. Then suggested that I monitor where I saw the water to see if it returned. That's much better than cutting into Sheetrock
Price assessment: Great price
Response from the owner · a day ago
Tom, thanks for the five-star review. We’re glad TJ carefully inspected everything and suggested monitoring the area instead of cutting into the Sheetrock. Hearing that his practical approach was helpful means a lot to us. We appreciate you sharing this.
diana Lewis8 reviewsiTotal number of Google reviews diana has written across all businesses on Google Maps, not just this one.
On time, Found leak quickly, explained the issues, answered my questions, professional, very skilled, All work completed looked great! Clean up very neat and thorough, Mike who did the work exceeded my expectations. I highly recommend Beis Plumbing….. DL
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation, Plumbing leak detection, Water tank installation, Plumbing leak repair
Response from the owner · 10 months ago
Thank you so much for the wonderful review, Diana! We’re glad Mike arrived on time, found the leak quickly, explained everything clearly, and delivered professional, skilled leak repair with a clean and thorough finish. At Beis Plumbing, we take pride in providing reliable plumbing services in the St. Louis area, and we truly appreciate your recommendation and trust in our team!
Steve Warren2 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Outstanding service! Very honest and upfront with explaining the situation and repair process.
Price assessment: Not sure
Price: $400–600
Services: Toilet repair, Plumbing leak detection
Response from the owner · a day ago
Steve, we really appreciate you sharing this great feedback. It means a lot that our upfront explanations and clear repair process stood out. Recognition like this motivates our team at Beis Plumbing. We look forward to helping with any future needs.
Beth Noonan4 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
We had an issue with low flow in our bathroom sink. Ruben shared the potential issues and fixes. He replaced the valves which were clogged with calcium, which really improved the pressure. He let us know the likely next steps (replacing the fixture) to fully address the issue. I appreciated the clarity. We will definitely use Beis for any future repair/replacement.
Response from the owner · a day ago
We’re glad Ruben could identify the cause, replace the calcium-clogged valves, and improve your sink pressure. Thank you for highlighting his clear explanation of likely next steps. We appreciate your trust and look forward to assisting with any future repairs or replacements.
Ami Christianson6 reviewsiTotal number of Google reviews Ami has written across all businesses on Google Maps, not just this one.
Sean, was fantastic! I have used this company before and there is a reason! Excellent work. Knew exactly what the problem was and fixed it! Will recommend the company to my friends!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 days ago
Ami, we really appreciate you sharing this. We're thrilled Sean provided excellent, efficient work, diagnosed the issue and fixed it. Thank you for planning to recommend us to your friends, referrals mean a lot. We look forward to helping again.
Dan McGuire1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Dan, thank you for the five-star review. We’re glad our team was great to work with and made the experience easy. Your feedback encourages our crew and helps Beis Plumbing keep improving. We look forward to serving you again.
gail costello3 reviewsiTotal number of Google reviews gail has written across all businesses on Google Maps, not just this one.
Great service from the first call , sending photos of my problems, receiving a quote and a phone call talking to a person scheduled an appointment and they were able to help within a week. Kyle was very skilled and professional finished project and as always found other things to address in an older home which I appreciated . I’ll be calling Beis for all my plumbing needs
Response from the owner · 2 days ago
Gail, thank you for the five-star review. We are glad the photos, quote and call made scheduling easy, and that Kyle handled the work professionally while spotting other items to address in your older home. We appreciate your trust and look forward to helping with any future plumbing needs.
Annie Woodson2 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
The experience was great and the plumber did a fantastic job. He worked tirelessly. He is truly an asset to Beis Plumbing Company.
Services: Toilet repair
Response from the owner · 2 days ago
Annie, thank you for the five-star review. We are thrilled the plumber did a fantastic job and worked so tirelessly. Praise like this means a lot to Beis Plumbing and we will be sure the team hears that he is truly an asset. We appreciate you sharing your experience.
