Benchmark at Alexandria

• Quality & results▲
• Communication▲
• Speed & response▲
• Staff & attitude▲

• Donna

Donna, the marketing and admissions director was absolutely fabulous. She was very thorough and explained everything in great detail. She was responsive to my many questions and highly knowledgeable. She leaves no stone unturned. I’m so grateful I found this community for my client.

• Price assessment: Reasonable price

• Staff & attitude▲
• Would recommend▲

• Carol

This has been a great place for my mom. Donna, Freda, Carol and the entire team is kind and patient. They have a nurse on staff 24/7, and when my mom fell on Monday, the nurse called me to let me know and called the emergency squad, since she hit her head. I'm grateful that I found Benchmark highly recommend it.

• Quality & results▲

• Donna

Our family is so excited that we found Benchmark at Alexandria. The care and attention to detail is exceptional, the freshly prepared food is delicious, and the social activities are numerous. We are confident that our sister will be well taken care of, in fact, we anticipate that she will flourish! Many, many thanks and love to Donna Gayles who took special care of us ♥️♥️♥️

• Price assessment: Reasonable price

• Communication▲
• Staff & attitude▲

• Donna

I met with the fabulous Donna Gayle's. My client Julie Church wanted to tour some senior living facilities. The tour was spectacular. The facility has everything a person would need and more. It was our tour guide Donna that made the tour such a joy. She explained to us the vision of Tom Grape and it showed in the curvature of the hallways and all the nooks for you to enjoy a quiet moment or entertain guest. Everyone there was so friendly, from the staff to the residents. It was such a pleasurable tour I didn’t want to leave. Thank you again Donna for such a pleasurable experience.

• Speed & response▲

• Donna

We are so excited to move our Dad into Benchmark! Donna Gayles, the representative who assisted us, was amazing! She answered every question we could think of quickly and with so much care. Thank you, Donna! Thank you, Benchmark!

• Honesty & trust▲
• Speed & response▲
• Communication▲

• Donna

Last fall, my family and I came to Benchmark for a tour for my dad. We had been to several communities in the area, but Benchmark's apartments, hallways, community living spaces, and amenities were leaps and bounds above the rest. Everyone we met was welcoming, the residents seemed genuinely happy, and it for sure did not feel like an assisted living facility - it is a senior living community with care steps as needed. We stayed for lunch and the food was fantastic. While my dad decided he was not ready to make the leap from his house to an apartment, at that time, when he was ready, we knew exactly where to go. When I reached back out to Benchmark to set up another tour, Donna responded surprisingly quickly (it was a Saturday - I wasn't expecting a response until Monday - she has been fantastic with communicating!) and set a time for that Tuesday. She was warm, welcoming, and quickly got our dad's sense of humor and joined in! There was lots of laughing during our tour. While walking the building, she knew residents' names and the people themselves. Donna showed us a 1 bedroom that ticked all the boxes we were looking for and within a week Dad had a move-in date and our family and Donna had bonded. There are many activities and events on the community calendar: art classes, exercise classes, book clubs, lectures, day trips, etc. And not on the calendar: pick-up card games ("Hand and Foot"? We hadn't heard of that one, but the residents were really enjoying it!), watching tv together in the 1st floor living area, and resident piano concerts (among many other gifts of talents the residents share)! The building has two rooftop outdoor areas with great views. One of them is a "Zen"-type quiet area with a slate wall water feature and the other is more of a gathering, BBQ, watch a game or movie area with comfortable seating. Aside from the building and people, one of the main reasons we chose Benchmark is they have assisted living and memory care. Dad is very independent right now, but it is a comfort knowing that his needs will be met as needed in the same building and space he will be accustomed to. Healthcare services such as OT and PT are available on-site, nurse practitioners are in and available for appointments every week. I'd been told there were nurses' stations, but I didn't even notice they were there, which I loved (and we were told that was intentional). Dad knocked his hand on a chair and needed a band-aid. We were brought to what reminded me of a school nurse's office, a room on the hall, and apparently that was a nurses’ station! There's also a salon that does hair appointments, manicures and pedicures. Dad hasn't even moved in yet, but I am happy to recommend Benchmark for your senior loved one's next home and community.

• Staff & attitude▲

Donna Gayles wonderful person excellent warm person made me and family welcome very personable visit my family on her day off knows excellent we love her souch thanks so much from Kathy murray

• Speed & response▲
• Price & value▲

• Donna

Donna was wonderful and really worked with us to get my parents quickly serviced for a great price. Donna is the best!

• Price assessment: Great price

• Staff & attitude▲
• Quality & results▲
• Honesty & trust▲
• Price & value▲

• Donna

I’m sharing this with anyone who may be looking into assisted living. I strongly encourage you to check out Benchmark in Alexandria. Recently, I visited the community while helping one of my condo owners search for a new home, and the level of service I received was truly outstanding. Donna, who assisted me, was exceptionally kind, polite, engaging, and professional. She was thoroughly knowledgeable and took the time to understand exactly what I was looking for. She also helped me clearly understand what her community could offer, and she did so with patience and genuine care. The property itself was pristine and lacked nothing. Every staff member I encountered was friendly, professional, and attentive. I was thoroughly impressed from start to finish. This community in Alexandria is truly amazing, and the pricing is excellent for the level of service and quality they provide. If you or someone you know is considering assisted living, Benchmark is absolutely worth a visit.

• Staff & attitude▲
• Honesty & trust▲

• Zeeshan

Had a tour of Benchmark Alexandria with Zeeshan Javed. This review is with regard to the kindness and gentleness he displayed throughout our time touring the facility. Never did I feel as if I were being “sold” anything. Never did I feel as if he were avoiding topics of my concern. He was clear and transparent, encouraging me to take in the surroundings and pay attention to details. The pride he took in the property resonated. This is a difficult decision adults like myself in the “sandwich generation” are faced with. It is a relief when we are given the space to truly make these determinations without feeling pushed or hurried. Thank you Zeeshan for your time and support in this matter.