Pest control service · Westminster, CO · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%60+14.5Value 14%78+11Replies to reviews 7%61+4.3Momentum penalty79−2.1Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★328 Google reviews · 24 photos
95%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for thorough inspections, prompt arrivals, and clear communication regarding rodent exclusion and wildlife removal services. Positive feedback highlights fair pricing and a humane approach to handling animals. However, low-star reviews cite recurring issues with billing errors, unresolved overcharges, and poor follow-up on cancellation requests or scheduled appointments.
Google rating: 4.8 out of 5 from 328 reviews (95% five-star).
Reviews on this page: 328 Google reviews (316 with written comments, 7 with photos).
Owner responses: the business replied to 81% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Pest & Wildlife Control Colorado: 77/100 on this factor. Category median: 94.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Pest & Wildlife Control Colorado: 60/100 on this factor. Category median: 92.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Pest & Wildlife Control Colorado: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Pest & Wildlife Control Colorado: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Pest & Wildlife Control Colorado: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Pest & Wildlife Control Colorado: 61/100 on this factor. Category median: 95.B
61
Bar = this company · dark tick = category median.
Star ratings
328 Google reviews we collected
4.8of 5
5 stars31095%
4 stars10%
3 stars00%
2 stars41%
1 star134%
Praise vs complaints
Phrases our text analysis found in 316 written reviews
95%praise
Praise64295%
Complaints345%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price222%
Reasonable556%
Overpriced111%
Not sure111%
$347+236% vs typical flea exterminators
Middle half of what 3 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18327%
Quality & results13019%
Would recommend11417%
Speed & response10916%
Communication7211%
Price & value426%
Honesty & trust264%
What customers talk about
We read 316 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys were great, nice, prompt, respectful and fun.”
“They did a thorough inspection for our rodent issue, and were very informative.”
“…d not report it to the company or the homeowner, A ceiling light was damaged and suntube was removed and insulation spread over the skylight.…”
“I would absolutely trust them with my home and highly recommend their services!”
“I strongly recommend that customers carefully review their pricing, contract terms, recurring charges, and cancellation policy before signing up.”
“Damien and Andrew were prompt, knowledgeable, and communicated everything clearly.”
“They listened to all of my concerns regarding our mice problem and addressed every issue with perfection.”
“Within 24 hours of posting my review, the District Manager contacted me and acknowledged the poor communication we experienced.”
“He never tried to upcharge me or upsell me on anything, and his pricing was extremely fair for the work involved.”
“However, my deposit wasn’t applied so they overcharged me $2500+.”
“It’s refreshing to find a company that genuinely cares about helping customers and making sure their concerns are addressed without trying to sell unn…”
“Replacing insulation as part of mice control is unnecessary and from what I have researched is a big scam that pest companies are doing!”
People customers mention
Bryce40 reviews
Bailey13 reviews
Eric12 reviews
Cody9 reviews
Bauman7 reviews
Andy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best Pest & Wildlife Control Colorado for 3 kinds of job. Pick one to see what they paid and said.
BBrookeLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Talk about over-promising and under-delivering! I paid THOUSANDS of dollars for rodent exclusion and "hospital grade sanitation" clean up. After spending all day here, they left an incredible amount of rodent filth as well as soiled insulation. I had to finish the job myself. I should have done the entire job…
Paid $200+Overpriced
MMarilyn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★
Happy with the crawl space remediation. I was overcharged on the last payment but have since been made whole.
Paid $200+Not sure
EElizabethLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kent is the most professional and friendly person I have ever dealt with. He is amazing!! Thank you for your expertise and care.
Damien and Andrew were fantastic. They did a thorough inspection for our rodent issue, and were very informative. I like the humane approach that Best Pest & Wildlife have in protecting and respecting wildlife along with home protection. These guys were great, nice, prompt, respectful and fun. We look forward to having our service done.
C
Christina Huynh3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
We had a great experience working with Damien Payne and Andrew from Best Pest & Wildlife! We wanted to have our home inspected after concerns about a raccoon potentially using our roof as a latrine and wanted to make sure there were no animals getting inside. They even helped us with the latrine left from the racoon! Damien and Andrew were prompt, knowledgeable, and communicated everything clearly. They performed a very thorough inspection, including getting up on the roof to check for potential entry points. I really appreciated their attention to detail and professionalism. I would absolutely trust them with my home and highly recommend their services!
R
Rachna Rawat2 reviewsiTotal number of Google reviews Rachna has written across all businesses on Google Maps, not just this one.
Bryce and Jesus were exceptionally professional, thorough, and knowledgeable. They took the time to carefully inspect the property, clearly understood what they were looking for, and completed the work with great attention to detail.
Very impressed with their professionalism and the quality of their work. Definitely recommend Best Pest & Wildlife Control and would be happy to work with Bryce and Jesus again.
D
Donna Tomerlin9 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Mike from Best Pests Control and Wildlife Control did an excellent job! He arrived right on time, was very professional, and performed a thorough inspection. He was friendly, knowledgeable, and honest. He never tried to upcharge me or upsell me on anything, and his pricing was extremely fair for the work involved. I really appreciated his honesty and the care he put into his work. Highly recommend Mike!
Price assessment: Reasonable price
Pest type: Other
S
Shumai lyLocal Guide · 40 reviewsiTotal number of Google reviews Shumai has written across all businesses on Google Maps, not just this one.
I had a great experience with Best Pest and Wildlife Control! Mike was the inspector who came out to check on my concern about the possibility of wildlife getting into my exhaust fan. He was extremely friendly, professional, and thorough throughout the entire inspection. He didn’t find any signs of wildlife, he still took the time to do a full check around the property.
It’s refreshing to find a company that genuinely cares about helping customers and making sure their concerns are addressed without trying to sell unnecessary services. Mike was knowledgeable, courteous, and made the whole experience stress-free.
I highly recommend Best Pest and Wildlife Control to anyone looking for honest, reliable, and friendly service. Thanks again to Mike for the great experience!
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes, Other
M
Marleny Blanco RiveraLocal Guide · 15 reviewsiTotal number of Google reviews Marleny has written across all businesses on Google Maps, not just this one.
Extremely disappointed with the pricing and customer service.
We are extremely disappointed with our experience with Best Pest & Wildlife Control, particularly regarding the pricing and the way our cancellation request is being handled.
This situation involved an elderly family member who was paying for the company's services, and we were concerned by the amount she was being charged for relatively routine pest and wildlife services. When we reviewed the costs and tried to stop the recurring service, the process became unnecessarily difficult.
We first requested cancellation in person with the technician on September 23 and were told there would be a two-month cancellation fee. On September 28, we formally requested cancellation by email. The company responded confirming that a two-month cancellation fee would apply and asked us to confirm that we wanted to proceed. We did so that same day, clearly stating that we wanted to cancel and asking for the final cancellation cost and equipment pickup details.
Despite these repeated requests, a technician returned on September 30 and performed another service, resulting in a $529 charge, even though we had already communicated that we wanted the recurring service cancelled.
We subsequently made additional attempts to resolve the matter by email and phone, including speaking with the office and being told the cancellation paperwork would be sent to management. As of today, we are still waiting for a response from the company and written confirmation that the service has been cancelled and that there will be no additional charges.
What is most troubling is that this was not a situation where we were simply unaware of the contract. We specifically asked to cancel, were told what the cancellation fee would be, confirmed that we wanted to proceed, and still ended up with another $529 service charge.
The pricing and handling of this situation left us feeling that the company was taking advantage of an elderly customer rather than treating her fairly. I strongly recommend that customers carefully review their pricing, contract terms, recurring charges, and cancellation policy before signing up.
We expected transparency, fair pricing, and reasonable customer service. Unfortunately, that has not been our experience. We are still waiting for the company to address this matter and provide the confirmation we have repeatedly requested.
Update as of October 13th - Thank you for your response. Within 24 hours of posting my review, the District Manager contacted me and acknowledged the poor communication we experienced. He confirmed that the contract would be canceled and the two-month early cancellation fee would be waived. However, he also offered to refund the $529 service charge only if I removed my one-star Google review.
While I appreciate the acknowledgment and the willingness to cancel the contract without an early termination fee, I do not believe a refund should be contingent on removing an honest review of our experience. The review reflects the repeated attempts we made to cancel services, the lack of communication and resolution, and the $529 charge incurred after we had already requested cancellation.
Additionally, following our conversation, we submitted a request to remove our credit card information from our account and have yet to receive a response or confirmation that this has been completed.
I believe customers should be able to share their experiences honestly, and any refund for a disputed service charge should be addressed separately from a customer's decision to leave a review. I hope the company will reconsider this condition, process the outstanding $529 refund without requiring the removal of my review, and confirm that our credit card information has been removed.
Response from the owner · 3 weeks ago
We appreciate you sharing your feedback and are sorry to hear that your experience was not a positive one. We would like to speak with you directly and see what we can do to help. Please reach out to us at 833 279 9453.
