Better Way Pest Control logo

Better Way Pest Control

Pest control service · Decatur, AL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty82−1.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 109 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 180 Google reviews · 7 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$85typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Better Way Pest Control at a glance

Customers report that Better Way Pest Control offers punctual, thorough, and professional service for issues like mosquitoes, rodents, and bed bugs. Reviewers frequently highlight the company's clear communication, reasonable pricing, and willingness to answer questions or return for follow-up treatments. However, one low-star review notes a communication breakdown where a technician stopped responding to texts regarding a scheduled follow-up appointment.

  • Google rating: 4.9 out of 5 from 180 reviews (98% five-star).
  • Reviews on this page: 180 Google reviews (141 with written comments, 2 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Flea Exterminator serving Decatur, Alabama.

Data from Google, last updated November 2, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability95Craft & service82Value100Momentum100Replies to reviews41Satisfaction: 95 (median 94)Reliability: 95 (median 92)Craft & service: 82 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 41 (median 95)
Better Way Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Better Way Pest Control: 95/100 on this factor. Category median: 94.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Better Way Pest Control: 95/100 on this factor. Category median: 92.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Better Way Pest Control: 82/100 on this factor. Category median: 97.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Better Way Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Better Way Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Better Way Pest Control: 41/100 on this factor. Category median: 95.C
41

Bar = this company · dark tick = category median.

Star ratings

180 Google reviews we collected

  • 5 stars17698%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 141 written reviews

  • Praise23499%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price350%
  • Reasonable350%
  • Overpriced00%
  • Not sure00%
$85-18% vs typical flea exterminators

Middle half of what 3 customers paid ($75–$91) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5523%
  • Quality & results5021%
  • Would recommend4619%
  • Speed & response3214%
  • Price & value2511%
  • Honesty & trust2410%
  • Communication52%

What customers talk about

We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jeremiah is a very personable person who knows his business.”
  • “Better Way was prompt, thorough and speedy as they usually are.”
  • “Very happy with Better Way and I highly recommend them!”
  • “And he always shows up, when we schedule things, right on time.”
  • “Affordable works with my schedule and puts up with anti social dog”
  • “…aves, my concerns for critters inside are completely gone because he genuinely does an excellent job!…”
  • “Better Way Pest Control came out same week I sent a inquiry, answered all my questions, explained what they were doing and told me call or text if we…”

People customers mention

  • Curt 5 reviews
  • Christian 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Better Way Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Parker called to inform us that our three month inspection was due to be done the following day. Parker came and did the inspection, sent us the results and our normal statement. Better Way was prompt, thorough and speedy as they usually are. Thanks for such good service.

Paid $80–100Great priceTermite inspection

Photos

Customer reviews

4.9 ★★★★★ 180 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John Stevens7 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always good service with a smile!

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: Termite inspection
Patricia Moss-Langham12 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trenton Milligan is a great service provider. He takes great care of us. He actually feels like family!

Gracie JenkinsLocal Guide · 20 reviewsTotal number of Google reviews Gracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called yesterday afternoon and spoke with Trent about a pest problem I am having and he came out today and took care of it. He was very professional and knowledgeable. You can't beat their pricing. Thank you Trent!

  • Price assessment: Great price
  • Services: Cockroach extermination
Carolyn Letson1 reviewTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly, great job.

Duane BrooksLocal Guide · 16 reviewsTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jeremiah is a very personable person who knows his business. And he always shows up, when we schedule things, right on time. I am very impressed with him, in this world, that's hard to count on anything being done appropriately.

Gail Delashaw6 reviewsTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Parker called to inform us that our three month inspection was due to be done the following day. Parker came and did the inspection, sent us the results and our normal statement. Better Way was prompt, thorough and speedy as they usually are. Thanks for such good service.

  • Price assessment: Great price
  • Price: $80–100
  • Services: Termite inspection
ray cooper5 reviewsTotal number of Google reviews ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always does a great job highly recommend

  • Price assessment: Reasonable price
  • Services: Rodent extermination
Tyronzia DuncanLocal Guide · 16 reviewsTotal number of Google reviews Tyronzia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Keith does amazing work. He is professional and always available when i need him. We had a wasp/hornets next that had been terrorizing me since summer. He made sure it was clear and knocked it down.

Debbie Jones7 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Parker is very knowledgeable, efficient, fast, and friendly. He is always willing to help.

  • Price assessment: Reasonable price
  • Services: Termite inspection, Termite extermination, Ant extermination, Service not listed
Kelly Elder9 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome job today. Thank you!

Better Way Pest Control on Google Maps →

Business details