iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%51+3.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.7★★★★★567 Google reviews · 22 photos
88%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for fast service, friendly staff, and clear communication regarding vehicle issues, noting that technicians often explain repairs and provide accurate pricing. Services mentioned include tire replacements, alignments, oil changes, and battery installations. However, low-star reviews highlight concerns about warranty claims being difficult to process, unexpected additional repair recommendations, and instances of slow service or conflicting information regarding store hours.
Google rating: 4.7 out of 5 from 567 reviews (88% five-star).
Reviews on this page: 567 Google reviews (413 with written comments, 17 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 10, 2026.
Service: Tire Shop serving Ontario, California.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Big Brand Tire & ServiceTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 77/100 on this factor. Category median: 83.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 62/100 on this factor. Category median: 81.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 51/100 on this factor. Category median: 34.C
51
Bar = this company · dark tick = category median.
Star ratings
567 Google reviews we collected
4.7of 5
5 stars49788%
4 stars234%
3 stars51%
2 stars61%
1 star366%
Praise vs complaints
Phrases our text analysis found in 413 written reviews
95%praise
Praise56095%
Complaints325%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3763%
Reasonable2136%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17329%
Quality & results11119%
Speed & response9516%
Price & value7813%
Would recommend6912%
Honesty & trust478%
Communication193%
What customers talk about
We read 413 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, polite and courteous, everyone, writer, mechanic and tire man.”
“I called them two times to ask about the alignment and was hung up on both times.”
“They do great work and are super friendly and nice and I always take my cars here, came for just one tire and they did it right away for me, appreciat…”
“This is the worst experience I’ve ever had at any auto shop.”
“…nd I always take my cars here, came for just one tire and they did it right away for me, appreciate them a lot…”
“They was so very very slow 🐌 all this unnecessary slow.”
“There were no upsells, no hidden fees, and the whole process was smooth and stress-free.”
“also they placed the wrong engine belt, they over charge me and guess what?”
“I really appreciate Big Brand and I highly recommend them for their Tire service and alignment.”
“…omes to this shop you will be scam or who knows due to your luck but i recommend going to your dealer see what parts or what your needs and then order…”
“The technician were very honest and we’re able to show me the problems on my car.”
“*****Please never go here, THEY WILL SCAM YOU*********”
“They explained the process and gave me the results I expected.”
People customers mention
Andrew12 reviews
Luis11 reviews
William6 reviews
David6 reviews
Jeff5 reviews
Rancho4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
SandraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I went there to have my tires Rotated and alignment. The technician were very honest and we’re able to show me the problems on my car. My alignment was done, and the issues were resolved. I really appreciate Big Brand and I highly recommend them for their Tire service and alignment.
Tire rotations
Albert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Adonis was amazing. Great customer service, took care of my tire needs. Highly recommend this business.
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick service, awesome team, and friendly. Took my truck in for an alignment after a lift. They explained the process and gave me the results I expected. Will definitely take my cars back to Big Brand Rancho
Luis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Had a great experience at Big Brand in Rancho. Went in for an alignment and ended up buying four tires with the alignment, the price was too good to turn down. Professional, polite and courteous, everyone, writer, mechanic and tire man. I will definitely be recommending BIG Brand to all my friends and family.
Great priceGeneral repairs & maintenance
Matthew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They do great work and are super friendly and nice and I always take my cars here, came for just one tire and they did it right away for me, appreciate them a lot
Julia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very helpful and am amazing team help my boyfriend fix his car and had us back on the road the very next day
I went there to have my tires Rotated and alignment. The technician were very honest and we’re able to show me the problems on my car. My alignment was done, and the issues were resolved. I really appreciate Big Brand and I highly recommend them for their Tire service and alignment.
Services: Tire rotations
Response from the owner · 2 weeks ago
Thanks, Sandra! We're glad our technicians could assist you with your tire rotation and alignment, and that you appreciated their honesty. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Albert Tinoco1 reviewiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Adonis was amazing. Great customer service, took care of my tire needs. Highly recommend this business.
Response from the owner · 3 weeks ago
Thanks, Albert! We're glad Adonis provided amazing customer service and took care of your tire needs. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
David Rodriguez2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Quick service, awesome team, and friendly. Took my truck in for an alignment after a lift. They explained the process and gave me the results I expected. Will definitely take my cars back to Big Brand Rancho
Response from the owner · 3 weeks ago
Thanks, David! We're glad our team provided quick and friendly service for your truck's alignment. We look forward to serving you again at Big Brand Rancho!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Sukhpreet Josan3 reviewsiTotal number of Google reviews Sukhpreet has written across all businesses on Google Maps, not just this one.
Thanks! We're glad you appreciated our fast service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Luis Ponce5 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Had a great experience at Big Brand in Rancho. Went in for an alignment and ended up buying four tires with the alignment, the price was too good to turn down. Professional, polite and courteous, everyone, writer, mechanic and tire man. I will definitely be recommending BIG Brand to all my friends and family.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · a year ago
Hi Luis, thank you for your kind words about Big Brand Tire & Service! We're thrilled to hear that you had a positive experience with our expert team. Your satisfaction is at the heart of everything we do. We value your support and look forward to providing you with exceptional tire and automotive service on your next visit!
Matthew Ponce2 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
They do great work and are super friendly and nice and I always take my cars here, came for just one tire and they did it right away for me, appreciate them a lot
Response from the owner · a month ago
Thanks, Matthew! We're glad you appreciate our friendly service and quick tire work. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Julia Espindola7 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Very helpful and am amazing team help my boyfriend fix his car and had us back on the road the very next day
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thanks, Julia! We're glad our team could help your boyfriend get back on the road quickly. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Marcelino Sanchez-Diaz5 reviewsiTotal number of Google reviews Marcelino has written across all businesses on Google Maps, not just this one.
They fixed my flat for me no charge next time I'm in the market for new tires I am definitely giving Big Brand a shot really friendly and really nice people there Thank You Again.
Response from the owner · a month ago
Thanks, Marcelino! We're glad you appreciated our friendly service and free flat repair. We look forward to helping you with new tires in the future!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Kalim Asinia7 reviewsiTotal number of Google reviews Kalim has written across all businesses on Google Maps, not just this one.
Thanks, Kalim! We're glad you appreciated our friendly and verified service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Aubri Reynolds7 reviewsiTotal number of Google reviews Aubri has written across all businesses on Google Maps, not just this one.
George and team were amazing. They installed my car battery in no time.
Services: Auto battery replacement
Response from the owner · a month ago
Thanks, Aubri! We're glad George and the team provided quick service for your car battery installation. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Rancho Cucamonga location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
