iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty60−4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 85 gardenersiPosition by Experts Score among all companies we track in this category. · better than 51%
4.8★★★★★96 Google reviews · 23 photos
94%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Big Nick's Landscaping and Maintenance at a glance
Google reviewers rate Big Nick's Landscaping and Maintenance 4.8 out of 5 based on 96 reviews, with the owner responding to all feedback. Customers frequently praise the company for punctual crews, thorough cleanup, fair pricing, and clear communication regarding services like irrigation installation, turf laying, and general maintenance. However, several low-star reviews highlight a recurring issue where potential clients report receiving no estimates or responses after initial contact, citing a lack of responsiveness as a significant drawback.
Google rating: 4.8 out of 5 from 96 reviews (94% five-star).
Reviews on this page: 96 Google reviews (80 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Gardener serving Phoenix, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other gardeners
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyGardeners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Nick's Landscaping and Maintenance: 84/100 on this factor. Category median: 85.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Nick's Landscaping and Maintenance: 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Nick's Landscaping and Maintenance: 60/100 on this factor. Category median: 94.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Nick's Landscaping and Maintenance: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Nick's Landscaping and Maintenance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Nick's Landscaping and Maintenance: 96/100 on this factor. Category median: 43.A
96
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.8of 5
5 stars9094%
4 stars11%
3 stars00%
2 stars11%
1 star44%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
93%praise
Praise14293%
Complaints117%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3221%
Staff & attitude3020%
Speed & response2617%
Would recommend1912%
Price & value1812%
Communication149%
Honesty & trust149%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have used big Nicks for about a 4 years for landscape maintenance and they have done a excellent job.”
“They are truly your friendly local business that cares.”
“Every time they come quickly, get the job done with high standards, and do so at a fair price for the quality and speed.”
“Look no further, this is your one stop shop for all your landscaping needs!”
“Nick and his crew are dependable, do excellent work, and offer fair, competitive pricing.”
“Kept telling me he would get me a estimate on doing my yard never gave me one after about 10 times trying to call and text messaging I gave up first w…”
“Thorough and timely communication through out the project.”
“…text messaging I gave up first week and a half or so It was crickets no communication at all.…”
“They are professional, dependable, nice, do what they say and, do an amazing job of it!”
People customers mention
Nicks10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Nick's Landscaping and Maintenance for 8 kinds of job. Pick one to see what they paid and said.
RRodLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I have used big Nicks for about a 4 years for landscape maintenance and they have done a excellent job. I used Big Nick's to install a new irrigation system, pavers, stones and plants. Great landscape company!
MMichaelLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very professional, good quality, fair price.
Good listeners...great follow up and follow thru!
Reasonable price
BBecky4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
If you’re looking for landscaping and or maintenance… Big Nicks is your company!!! I can’t say enough good about this company. They are truly your friendly local business that cares. They are professional, dependable, nice, do what they say and, do an amazing job of it!!! Look no further, this is your one stop shop…
JJudith5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
the crew always shows up at the designated time. they are thorough and clean up completely.
MMaksim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are the best. Every time they come quickly, get the job done with high standards, and do so at a fair price for the quality and speed. Will be calling them up again.
Reasonable price
LLauren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After struggling to find a reliable landscaping team to maintain our HOA community, I found Big Nick’s Landscaping and they do not disappoint! Nick and his crew are dependable, do excellent work, and offer fair, competitive pricing. If you’re in the Arcadia, Biltmore, or East Phoenix area, I highly recommend their services!
I have used big Nicks for about a 4 years for landscape maintenance and they have done a excellent job. I used Big Nick's to install a new irrigation system, pavers, stones and plants. Great landscape company!
Services: Lawn care, Paver installation, Rock landscaping
Response from the owner · 5 months ago
Thank you, Rod! The credit goes to Jose, Rodrigo and the crews. It’s been a pleasure doing business with you so far and we look forward to many more years of service.
G
Gary Gutierrez14 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
If you’re looking for landscaping and or maintenance… Big Nicks is your company!!! I can’t say enough good about this company. They are truly your friendly local business that cares. They are professional, dependable, nice, do what they say and, do an amazing job of it!!! Look no further, this is your one stop shop for all your landscaping needs!!!
This is a 5star A+++++++++++++++++++
Company!!!
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Landscape management
Response from the owner · 3 years ago
Becky, you’re making us blush! We’re very happy that you are very happy with the landscape maintenance. Thank you for your business and thank you for the feedback!
J
Judith Buonauro5 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
These guys are the best. Every time they come quickly, get the job done with high standards, and do so at a fair price for the quality and speed. Will be calling them up again.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you! You’ve been a pleasure to work for and we’re here whenever you need us. All the best!
C
Cynthia Roggeman4 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
