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Bigfoot Pet Mobile Grooming

Pet groomer · Garland, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 151 pet servicesPosition by Experts Score among all companies we track in this category. · better than 88%
4.9 ★★★★★ 285 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Nov 2026latest review

Bigfoot Pet Mobile Grooming at a glance

Customers praise the mobile grooming service for its punctuality, clear communication, and gentle handling of anxious or senior pets. Reviewers frequently note the convenience of home visits, detailed post-service reports, and fair pricing. However, some low-rated reviews criticize uneven haircuts, specific styling errors, and the owner's aggressive responses to complaints.

  • Google rating: 4.9 out of 5 from 285 reviews (99% five-star).
  • Reviews on this page: 285 Google reviews (254 with written comments, 60 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: November 6, 2026.
  • Service: Pet Service serving Garland, Texas.

Data from Google, last updated November 8, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction95Reliability92Craft & service–Value100Momentum100Replies to reviews93Satisfaction: 95 (median 80)Reliability: 92 (median 72)Value: 100 (median 95)Momentum: 100 (median 100)Replies to reviews: 93 (median 47)
Bigfoot Pet Mobile GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bigfoot Pet Mobile Grooming: 95/100 on this factor. Category median: 80.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bigfoot Pet Mobile Grooming: 92/100 on this factor. Category median: 72.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bigfoot Pet Mobile Grooming: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bigfoot Pet Mobile Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bigfoot Pet Mobile Grooming: 93/100 on this factor. Category median: 47.A
93

Bar = this company · dark tick = category median.

Star ratings

285 Google reviews we collected

  • 5 stars28199%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star41%

Praise vs complaints

Phrases our text analysis found in 254 written reviews

  • Praise42599%
  • Complaints51%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price667%
  • Reasonable333%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results12028%
  • Staff & attitude10424%
  • Would recommend9422%
  • Speed & response4611%
  • Communication348%
  • Price & value164%
  • Honesty & trust164%

What customers talk about

We read 254 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Bigfoot pet mobile exceeded all of our expectations and did a fantastic job for our dog Celine.”
    “When I saw Eva(dark yorkie) I was in shock at how awful she looked!”
  • “Preston is a kind gentle man that does great work every time and highly recommend him.”
    “Personal and biting replies to other groomers commenting on how rude and unnecessary your post was shows your character.”
  • “Very professional, very understanding and gentle to our great Pyrenees (Bella) would definitely recommend, and use again for future.”
  • “They arrive on time, treat our dog like the king he is in our house, and he always looks much better when they are done.”
  • “This was the first time I had our dog groomed by them so I was a little nervous and I wanted to explain to them in detail about my dog and what was needed.”
  • “Pricing is absolutely reasonable for the work done.”
  • “I told them up front I don't expect much, these two are a handful, won't let us brush them.”

People customers mention

  • Preston 32 reviews
  • Christa 10 reviews
  • Pyrenees 4 reviews
  • Shepherd 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Had the best experience. Have our rescue pup that had a hard time getting groomed at multiple places we brought her to due to her anxiety. Bigfoot pet mobile exceeded all of our expectations and did a fantastic job for our dog Celine. Would highly recommend them. We will be using them from now on. Thank you!

Marcus9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

B is always so happy after his grooming with Bigfoot! Awesome service. Don't hesitate with your animals to reach out!

Customer photo from Marcus's review
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Preston is a kind gentle man that does great work every time and highly recommend him.

JamesLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was the first time I had our dog groomed by them so I was a little nervous and I wanted to explain to them in detail about my dog and what was needed. They were very accommodating. They listened, they verified and they did a fantastic job. This is somebody who loves pets and you want to have your dog groomed by…

J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My cat is looking trimmed and clean. I don't think he has ever gotten a bath and a great treatment. I do recommend this service for cat owners.

Christele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Preston was so kind and patient with our elderly dog. She gets very nervous, even about taking a bath, let alone getting her nails trimmed. We appreciate his patient demeanor, gentle ways, and his heart for animals. Highly recommend!

Photos

Customer reviews

4.9 ★★★★★ 285 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John B3 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had the best experience. Have our rescue pup that had a hard time getting groomed at multiple places we brought her to due to her anxiety. Bigfoot pet mobile exceeded all of our expectations and did a fantastic job for our dog Celine. Would highly recommend them. We will be using them from now on. Thank you!

Marcus Mallett9 reviewsTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

B is always so happy after his grooming with Bigfoot! Awesome service. Don't hesitate with your animals to reach out!

Isaiah Haddox3 reviewsTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sasha lived her spa day

Response from the owner · 4 days ago

Thank you, Isaiah! We look forward to grooming Sasha again!

Jeffrey Gramajo3 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Preston is a kind gentle man that does great work every time and highly recommend him.

Response from the owner · 4 days ago

Thank you, Jeffrey!

James WiserLocal Guide · 120 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was the first time I had our dog groomed by them so I was a little nervous and I wanted to explain to them in detail about my dog and what was needed. They were very accommodating. They listened, they verified and they did a fantastic job. This is somebody who loves pets and you want to have your dog groomed by them. For sure without hesitation I will use them again

Response from the owner · 4 days ago

Thank you, James. We’re so happy we were able to groom Olaf, we’d be happy to groom him again!

J T5 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My cat is looking trimmed and clean. I don't think he has ever gotten a bath and a great treatment. I do recommend this service for cat owners.

Response from the owner · 4 days ago

Thank you so much for your kind words, J T!

Amanda ChiLocal Guide · 12 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super cool dude! Highly recommend for your dog grooms.

Response from the owner · a month ago

Thank you, Amanda!

Christele Gregory5 reviewsTotal number of Google reviews Christele has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Preston was so kind and patient with our elderly dog. She gets very nervous, even about taking a bath, let alone getting her nails trimmed. We appreciate his patient demeanor, gentle ways, and his heart for animals. Highly recommend!

Response from the owner · a month ago

Thank you, Christele!

David Button7 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a great service! Very professional, very understanding and gentle to our great Pyrenees (Bella) would definitely recommend, and use again for future.

  • Price assessment: Great price
Response from the owner · a month ago

Thank you, David! Bella is a pleasure to groom.

debra miller9 reviewsTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very great service and prices are good.

  • Price assessment: Great price
Response from the owner · 2 months ago

Thank you, Debra!

Bigfoot Pet Mobile Grooming on Google Maps →

Business details