Samuel Aguero2 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional
- Price assessment: Not sure
- Services: Painting, Service not listed
Body Master
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%53+3.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 103 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 163 Google reviews
96%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
Nov 2026latest review
Body Master at a glance
Customers frequently highlight the shop's punctuality, precise paint matching, and use of OEM parts for various body repairs. Reviewers consistently praise the staff's professional communication, noting that they provide regular updates throughout the repair process to keep clients informed. While most experiences are positive, a small number of low-star reviews cite dissatisfaction with specific paint durability issues and the practice of charging a fee for initial estimates.
- Google rating: 4.9 out of 5 from 163 reviews (96% five-star).
- Reviews on this page: 163 Google reviews (145 with written comments, 34 with photos).
- Owner responses: the business replied to 23% of reviews.
- Most recent review: November 1, 2026.
- Service: Auto Body Shop serving Albuquerque, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Body Master: 87/100 on this factor. Category median: 90.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Body Master: 80/100 on this factor. Category median: 86.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Body Master: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Body Master: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Body Master: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Body Master: 53/100 on this factor. Category median: 58.C
53
Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
- 5 stars15796%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
- Praise30297%
- Complaints93%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1568%
- Reasonable523%
- Overpriced15%
- Not sure15%
Topic share
How often each topic comes up in the written reviews
- Quality & results7123%
- Staff & attitude5819%
- Would recommend5217%
- Speed & response4815%
- Price & value3511%
- Communication248%
- Honesty & trust237%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very welcoming and professional staff with amazing service:)”
“I took my vehicle in we talked about the damaged he said he could fix it but that, I quote his words "I'm gonna charge you" meaning his not cheap.”
“Her communication was timely, friendly, and just wonderful.”
“If I ever need body work done again, I'd highly recommend this shop and will be recommending it to everyone.”
“…2cm streak along the edge of spoiler) but they offered to repair it immediately free of charge keeping their quality guarantee!…”
“They are fair about pricing and the staff in the office are always so polite.”
“I drove all the way there to find out that they shamelessly charge 25 dollar for an estimate.”
“All of my experiences have been fantastic, they are incredibly communicative offer very high quality work and have very fast service!”
“They don't do "paintless dent repair" but graciously wrote down the name, phone and address for a business they know and trust.”
People customers mention
- Liz 11 reviews
- Masters 9 reviews
- Toyota 7 reviews
- Gaston 7 reviews
- Lexus 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Body Master for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
M11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with this body shop. Our vehicle had been clipped on the rear driver side by a large trailer. Gaston & his team made it look like new! Perfect repair with perfect paint color match. Super-pleased!
Reasonable pricePaintingBody & Trim
Jorge1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My 2026 Toyota RAV4 was in a hit a run and Body Master was there to help! Since day one they were giving me updates on my car and the process was stressed free! Now my vehicle looks like NEW!! I am very greatful for the staff at Body Master, I will definitely recommend this shop to anyone!! Thank you again to Body…
Alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Definitely would recommend 10/10! The work done was extremely precise and the paint matched 100%. Very welcoming and professional staff with amazing service:)
Great pricePaintingBody & Trim
JenniferLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Body Master was amazing to work with. My car looks absolutely perfect after having a bumper replaced. Gisele was amazing. Her communication was timely, friendly, and just wonderful. If I ever need body work done again, I'd highly recommend this shop and will be recommending it to everyone. Thank you for making…
Great priceBody & Trim
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★
had my hood painted but the paint keeps on peeling. owner redid the whole thing and charged only for tape on hood vents but told me it would be on me next time. not sure how it’s my fault the paint job wasn’t done properly and keeps on peeling off. wouldn’t come back
OverpricedPainting
N2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Body Master has repaired my truck twice now. Once before the dealer delivered it, and once for an insurance claim when a rock hit my truck. Both times they have been very communicative and professional. They do great work and they are also car people that understand what car people want. I hope I don't have to use…
Body & Trim
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 38 | — |
| Painting | 34 | — |
| Electrical repair | 3 | — |
| Auto body & trim repair | 2 | — |
| Auto body & trim replacement | 2 | — |
| Car waxing | 2 | — |
| Steering & suspension repair | 2 | — |
Compare with
Customer reviews
4.9 ★★★★★ 163 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brad Jones2 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic company! Fast and expert service. Truck looks as good as new.
M Kirkpatrick11 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience with this body shop. Our vehicle had been clipped on the rear driver side by a large trailer. Gaston & his team made it look like new! Perfect repair with perfect paint color match. Super-pleased!
- Price assessment: Reasonable price
- Services: Painting, Body & Trim
Jorge Enrique1 reviewTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy 2026 Toyota RAV4 was in a hit a run and Body Master was there to help! Since day one they were giving me updates on my car and the process was stressed free! Now my vehicle looks like NEW!! I am very greatful for the staff at Body Master, I will definitely recommend this shop to anyone!! Thank you again to Body Master for all the time they put in my car!!
Alexa Palacios2 reviewsTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDefinitely would recommend 10/10! The work done was extremely precise and the paint matched 100%. Very welcoming and professional staff with amazing service:)
- Price assessment: Great price
- Services: Painting, Body & Trim
Jennifer RiveraLocal Guide · 37 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBody Master was amazing to work with. My car looks absolutely perfect after having a bumper replaced. Gisele was amazing. Her communication was timely, friendly, and just wonderful. If I ever need body work done again, I'd highly recommend this shop and will be recommending it to everyone. Thank you for making everything so smooth and for restoring my car to perfection. ❤️
- Price assessment: Great price
- Services: Body & Trim
Daniel Lee (Danielcheese500)13 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis bodyshop is fantastic! I drive a pavement gray 2024 Toyota GR86. My first interaction with them was with progressive insurance after I was rear ended. I needed my full rear bumper and both tail lights to be replaced. They were able to negotiate with insurance and convince them to use all OEM parts. The service was fantastic fitment is perfect. They had to repaint the replacement parts and even after telling there would be slight disparity from factory paint I can’t even tell the parts had been replaced it’s pristine! A small part of the paint dried with a slight cosmetic blemish (small 2cm streak along the edge of spoiler) but they offered to repair it immediately free of charge keeping their quality guarantee! I had to return about a month later when I was struck by a large rock when driving through a construction zone they were able to get me scheduled within a week to knock a dent out and fully repaint my roof. This turned out beautifully as well. All of my experiences have been fantastic, they are incredibly communicative offer very high quality work and have very fast service! Both times my car went in dirty but they also took the care to do a full wash leaving the car spotless and taking care not to scratch the paint when washing. These guys are awesome and I would recommend them to anyone that needs any sort of bodywork done!
- Price assessment: Great price
- Services: Painting, Body & Trim
Kenzi ViserLocal Guide · 20 reviewsTotal number of Google reviews Kenzi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience from start to finish. I highly recommend.
- Services: Painting, Body & Trim
Tony Stark3 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlehad my hood painted but the paint keeps on peeling. owner redid the whole thing and charged only for tape on hood vents but told me it would be on me next time. not sure how it’s my fault the paint job wasn’t done properly and keeps on peeling off. wouldn’t come back
- Price assessment: Overpriced
- Services: Painting
N H2 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBody Master has repaired my truck twice now. Once before the dealer delivered it, and once for an insurance claim when a rock hit my truck. Both times they have been very communicative and professional. They do great work and they are also car people that understand what car people want. I hope I don't have to use them again, but if I need a body shop I will only go to Body Master
- Services: Body & Trim
Business details
- Address: 9008 Susan Ave SE, Albuquerque, NM 87123
- Phone: (505) 508-7165
- Service area: Albuquerque, NM