iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%87+12.3Replies to reviews 7%13+0.9Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 88 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 55%
4.8★★★★★133 Google reviews · 8 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
$17typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bombay Look 4.8 out of 5 based on 133 reviews, frequently citing skilled eyebrow threading, reasonable pricing, and quick service times. Customers often note the friendly, professional staff and consistent results, with some mentioning long-term loyalty to specific technicians. However, a small number of low-star reviews describe uneven eyebrow outcomes and perceived rudeness, though the owner has only replied to two percent of the total feedback.
Google rating: 4.8 out of 5 from 133 reviews (92% five-star).
Reviews on this page: 133 Google reviews (75 with written comments, 1 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 16, 2026.
Service: Beauty Salon serving Fresno, California.
Data from Google, last updated November 1, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bombay lookBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bombay look: 89/100 on this factor. Category median: 85.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bombay look: 90/100 on this factor. Category median: 80.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bombay look: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bombay look: 87/100 on this factor. Category median: 87.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bombay look: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bombay look: 13/100 on this factor. Category median: 48.F
13
Bar = this company · dark tick = category median.
Star ratings
133 Google reviews we collected
4.8of 5
5 stars12292%
4 stars65%
3 stars22%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
96%praise
Praise6596%
Complaints34%
Price
What customers reported paying
$17-80% vs typical beauty salons
Middle half of what 13 customers paid ($4–$32) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2334%
Staff & attitude2232%
Would recommend913%
Speed & response710%
Honesty & trust57%
Price & value23%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I asked for a clean up on my eyebrows and preferred Karen to do them for me which she did an amazing job on.”
“Courteous professional staff , clean & organized salon .”
“Highly recommend her if you’re looking for someone who does beautiful work!”
“I used to go here but never again.”
“The ladies here are really nice, fast and efficient.”
“The only salon I come to and trust with my Eyebrows.”
“Reasonably priced and usually I’m in and out in 15 mins.”
People customers mention
Karen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bombay look for 4 kinds of job. Pick one to see what they paid and said.
HHARMAN1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Inder did an amazing job on my eyebrows! I’m so happy with how they turned out and absolutely love the shape. Highly recommend her if you’re looking for someone who does beautiful work!
Paid $20–40Eyebrow threading
AAngelita4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Most definitely going to be returning!!! The girl in there took real good care of me.
Paid $20–40Eyebrow beautification
SSophoeunn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My favorite place in town to get my threading done. The ladies here are really nice, fast and efficient.
Paid $1–20Hair threading
AAriel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I asked for a clean up on my eyebrows and preferred Karen to do them for me which she did an amazing job on. She examined my eyebrow shape very well and pointing out what she wasn’t going to do ensuring my eyebrows would look great for the end result. Been going here for some time and always satisfied
Paid $1–20Hair threading
CCynthia10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
THE BEST EYEBROW PLACE EVER!! I have been going there for more than 5 years. They never disappoint. The girls are so sweet and kind. Raman is so attentive and always makes sure her customers are satisfy. She is the sweetest person. A couple years back my card got decline. Raman told me that it was okay and to not…
Paid $1–20Eyebrow threading
AAmeliaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Raman is wonderful,actually I have a feeling that everyone is lovely and does a fantastic job here. I would recommend this place for beauty services.
Inder did an amazing job on my eyebrows! I’m so happy with how they turned out and absolutely love the shape. Highly recommend her if you’re looking for someone who does beautiful work!
Price: $20–40
Services: Eyebrow threading
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a month ago
Thank you so much for this sweet review!
A
Angelita Orosco4 reviewsiTotal number of Google reviews Angelita has written across all businesses on Google Maps, not just this one.
This is the best brow shop in Fresno. Inder specifically does an amazing job every time. She’s consistent, she’s nice and she’s kind of a perfectionist, meaning she takes her time and she gets you your desired outcome. Reasonably priced and usually I’m in and out in 15 mins.
Services: Eyebrow shaping, Eyebrow threading
M
Marisol MorenoLocal Guide · 42 reviewsiTotal number of Google reviews Marisol has written across all businesses on Google Maps, not just this one.
I’ve been going to Bombay look for 15 years. These women are fantastic at what they do. I’ve recommended so many friends to this place and they all became loyal customers also after one visit.
K
K CLocal Guide · 70 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Updated review; now that I've come to this location for 6 years now. The only salon I come to and trust with my Eyebrows. I don't go often as I should, but every visit I have is pleasant and welcoming. Today I walked into a renovated and remodeled salon. It looks fabulous, great job ladies!! I will visit more often now that I learned somwthinf new about my Eyebrows and maintenance from Karen, she is fabulous and I love she has wholesome conversations with her clients. Fabulous Job! I highly recommend. 10/10!!!!
