CTSLocal Guide · 32 reviewsTotal number of Google reviews CTS has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnique flavors. Nice atmosphere.
Bonta Gelato - Redmond Westmount
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%93+28.6Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 20 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
Bonta Gelato - Redmond Westmount at a glance
Customers highlight the shop's diverse flavor selection, clean environment, and reasonable pricing. Reviewers frequently mention the pleasant atmosphere, including rooftop access and family-friendly decor, along with attentive service. The gelato is described as fresh and delicious, with specific praise for unique varieties. No significant criticisms appear in the provided excerpts, and the business maintains a perfect rating without responding to customer feedback.
- Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
- Reviews on this page: 20 Google reviews (13 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 2, 2026.
- Service: Ice Cream Shop serving Redmond, Oregon.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bonta Gelato - Redmond Westmount: 96/100 on this factor. Category median: 83.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bonta Gelato - Redmond Westmount: 93/100 on this factor. Category median: 80.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bonta Gelato - Redmond Westmount: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
- 5 stars20100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 13 written reviews
- Praise6100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude467%
- Quality & results117%
- Price & value117%
What customers talk about
We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nice atmosphere.”
“It was my wife and I first visit great experience will definitely go back.”
“Reasonable prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HannahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I only tried samples while my family got a small and two largers. Absolutely delicious and infinite samples apparently.
TyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This is a super nice gelato place! Very clean and well organized. The gelato was outstanding! You could get a cone, a bowl, a bar, or a pre scooped pint. Reasonable prices.
KellyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Gelato is wonderful very clean environment. It was my wife and I first visit great experience will definitely go back.
AlanLocal Guide · 262 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
After dinner our friends asked if we would like some Gelato at the "newer" Bonta Gelato in Redmond. It was a surprise to my wife and I that Bonta has a different location than the 2 locations in Bend. It makes it more convenient since we live in Redmond. For me the Stracciatella is there go to flavor . Rich and…
RobertLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This is our go to place for Gelato in Redmond. This location is nice! I like the rooftop access
ShelbyLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome gelato, tons of flavors to choose from. We especially loved the orange blossom.
Photos
Customer reviews
5.0 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Hannah YeamanLocal Guide · 18 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI only tried samples while my family got a small and two largers. Absolutely delicious and infinite samples apparently.
Gina Sadora14 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDelicious fresh Gelato. Great customer service
Debbie ZessinLocal Guide · 27 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUh...yeah! It's a no brainer. Make this one of your stops.
Kurt omniman11 reviewsTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing gelato! First rate
Jenna MooreLocal Guide · 110 reviewsTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe stop here every time we are in town. So yummy.
Ty BettisLocal Guide · 44 reviewsTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a super nice gelato place! Very clean and well organized. The gelato was outstanding! You could get a cone, a bowl, a bar, or a pre scooped pint. Reasonable prices.
Kelly WestLocal Guide · 39 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGelato is wonderful very clean environment. It was my wife and I first visit great experience will definitely go back.
Alan LiebmanLocal Guide · 262 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter dinner our friends asked if we would like some Gelato at the "newer" Bonta Gelato in Redmond. It was a surprise to my wife and I that Bonta has a different location than the 2 locations in Bend. It makes it more convenient since we live in Redmond. For me the Stracciatella is there go to flavor . Rich and creamy and the dark chocolate shards make it my favorite when I pay Bonta a visit.
Robert RussellLocal Guide · 141 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is our go to place for Gelato in Redmond. This location is nice! I like the rooftop access
Business details
- Address: 3750 SW Badger Ave, Redmond, OR 97756
- Phone: (541) 897-9282
- Website: bontagelato.com
- Service area: Redmond, OR