Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 14,964 Google reviews of 31 top-rated ice cream shops nationwide; 10 of them in Redmond, OR. Updated October 28, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of ice cream shops).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Bonta Gelato - Redmond WestmountRedmond, OR | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%93+28.6Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 5.00 | — |
| 2 |  Rockin’ RoastersRedmond, OR | A 93How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%92+28.3Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 4.95 | — |
| 3 |  The Chocolate CompanyRedmond, OR | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%95+26.8Replies to reviews 8%91+7.5Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AA | 4.89 | — |
| 4 |  Cuppa Yo Frozen Yogurt Redmond, ORRedmond, OR | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%94+26.5Replies to reviews 8%64+5.3Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AB | 4.84 | — |
| 5 |  RockhardRedmond, OR | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%72+22.2Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––A– | 4.78 | — |
| 6 |  Tite Knot Craft CoffeeRedmond, OR | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%79+22.3Replies to reviews 8%38+3.1Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AD | 4.87 | — |
| 7 |  Junction Roastery • Social ClubRedmond, OR | B 71How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%80+22.6Replies to reviews 8%66+5.4Momentum penalty54−4.6Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BA––CB | 4.81 | — |
| 8 |  Sweet Oasis Chocolate ShopRedmond, OR | C 55How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%56+15.8Replies to reviews 8%23+1.9Momentum penalty37−6.3Experts Score= 55Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––DD | 4.74 | — |
| 9 |  Yo WildRedmond, OR | C 54How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%49+31.1Reliability 28%75+21.2Replies to reviews 8%20+1.6Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CB––AD | 4.53 | — |
| 10 | Loco PlaceRedmond, OR | C 42How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%39+11Replies to reviews 8%8+0.7Momentum penalty62−3.8Experts Score= 42Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CD––BF | 4.60 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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How the 10 ice cream shops we rated in Redmond, OR compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
All price verdicts left with reviews.
Not enough data yet.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated ice cream shops in Redmond, OR average 4.8★ on Google across 1,684 reviews. Rockin’ Roasters has the top rating (5.0★), and Tite Knot Craft Coffee has the most reviews (425). Updated October 28, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (1,684 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“Wow did we luck out with this random stop! Amazing bakery, perfect service and atmosphere, I love this place. My daughters got a bacon brioche and a biscuit and I got the gluten-free granola and brown butter…” — Google review
“Such a great food truck! Their coffee and other beverages are excellent. The bagels & breakfast sandwiches are fantastic! And of course, the service is the absolute best 🤍 They are always so friendly and helpful.…” — Google review
“First place we went after landing at Redmond - Bend airport. Loved it! What a welcoming comfortable place. I had a latte and my companion had a cup of coffee. We split one of their huge pieces of coffee cake. Yum!” — Google review
“Attentive and friendly staff, delightful confection assortment, generous portions, and amazing caramel apples... My favorite is Grandma's Apple Pie (caramel apple). The employee graciously offered to slice the apple…” — Google review
“Wonderful chocolate and candy shop with a wide variety of delicious chocolates, sweets and vintage treats. The staff are top-notch. They go above and beyond to welcome and help their patrons. Well worth a visit and…” — Google review
“First time going and was recommended by a friend. Got the Nachos and there is nothing to complain about. The portions were large.” — Google review
“This is a super nice gelato place! Very clean and well organized. The gelato was outstanding! You could get a cone, a bowl, a bar, or a pre scooped pint. Reasonable prices.” — Google review
“LOVE LOVE LOVE - the young ladies here are usually very friendly and knowledgeable. I like the toppings they offer and that they switch out some flavors every so often. They also combine flavors well for the two in…” — Google review
“Second time we've been out of our way to come to your wild for yogurt and you're not opened at 11:31 and yet your sign says you open at 11:00 very disappointing” — Google review
“The perfect end to a hot hike at Smith Rock State Park. The huckleberry ice cream is amazing and the gift shop has a lovely selection of local art, fossils and gemstones.” — Google review
We scan Google Maps for ice cream shop listings in and around Redmond, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Rockin’ Roasters has the highest Google rating on our Redmond list: 5.0 out of 5 from 124 reviews (as of October 28, 2026).
Tite Knot Craft Coffee has the most Google reviews among the companies listed here: 425, with a 4.9★ average.
Only open Redmond-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts