Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

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Rockhard

Ice cream shop · Redmond, OR · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%72+22.2Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 57%
4.8 ★★★★★ 23 Google reviews · 6 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
Jul 2026latest review
📞 Call (541) 788-6225Request a call back

Rockhard at a glance

Google reviewers rate Rockhard 4.8 out of 5 based on 23 reviews, with the owner responding to 61% of them. Customers frequently praise the huckleberry ice cream flavor, friendly service, and the availability of local climbing gear and vintage apparel as a convenient stop after hiking Smith Rock State Park. Some note the shop is small with limited menu choices, while a few low-star reviews express disappointment regarding temporary closures due to the coronavirus.

  • Google rating: 4.8 out of 5 from 23 reviews (91% five-star).
  • Reviews on this page: 23 Google reviews (20 with written comments, 2 with photos).
  • Owner responses: the business replied to 61% of reviews.
  • Most recent review: July 16, 2026.
  • Service: Ice Cream Shop serving Redmond, Oregon.

Data from Google, last updated October 28, 2026.

Score profile vs other ice cream shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction84Reliability72Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 84 (median 83)Reliability: 72 (median 80)Momentum: 100 (median 100)
RockhardIce Cream Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rockhard: 84/100 on this factor. Category median: 83.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rockhard: 72/100 on this factor. Category median: 80.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rockhard: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–

Bar = this company · dark tick = category median.

Star ratings

23 Google reviews we collected

  • 5 stars2191%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 20 written reviews

  • Praise6100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude467%
  • Would recommend233%

What customers talk about

We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Super cool and friendly service and 10/10 for the ice cream.”
  • “Highly recommended.”

People customers mention

  • Huckleberry 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Haven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The perfect end to a hot hike at Smith Rock State Park. The huckleberry ice cream is amazing and the gift shop has a lovely selection of local art, fossils and gemstones.

SohilLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

What a cute little shop that serves delicious icecream and locally made climbing goods. A must stop after that misery ridge hike. Try their huckleberry flavor which was the best. They also have vegan options!

Customer photo from Sohil's review
JeddrekLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super friendly! Cute little shop offering local handmade goods, hiking and climbing gear, and delicious ice cream! The huckleberry flavor is so so yummy!

J.Local Guide · 710 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The owners were very nice, and the gift shop/store was in good condition. Beautiful exterior. We tried nearly all the flavors of ice cream...but (no surprise after reading the other reviews) the huckleberry was, indeed, the best!

Stacy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

New owners have really spruced up the place! Very nice people and even offer a dairy free option of ice cream!

JulieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I adore this place! New owners and they’re delightful. They have some really cool vintage design shirts, but I’m sure they will sell out. But really all their shirts are great. Wonderful gift shop along with delicious ice cream. The perfect treat after a day at Smith Rock.

Compare with

Photos

Customer reviews

4.8 ★★★★★ 23 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Haven Lund5 reviewsTotal number of Google reviews Haven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The perfect end to a hot hike at Smith Rock State Park. The huckleberry ice cream is amazing and the gift shop has a lovely selection of local art, fossils and gemstones.

Response from the owner · 3 months ago

Thanks Haven! We hope to see you here again soon :)

Sarah KLocal Guide · 41 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huckleberry ice cream was delicious!

SohilLocal Guide · 24 reviewsTotal number of Google reviews Sohil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a cute little shop that serves delicious icecream and locally made climbing goods. A must stop after that misery ridge hike. Try their huckleberry flavor which was the best. They also have vegan options!

Response from the owner · 9 months ago

That’s great to hear, thanks for the review!

Hiroshan GunawardaneLocal Guide · 280 reviewsTotal number of Google reviews Hiroshan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super cool and friendly service and 10/10 for the ice cream.

Response from the owner · 9 months ago

Thanks for the review Hiroshan! We hope to see you at Smith Rock again soon.

Jeddrek RowdenLocal Guide · 141 reviewsTotal number of Google reviews Jeddrek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super friendly! Cute little shop offering local handmade goods, hiking and climbing gear, and delicious ice cream! The huckleberry flavor is so so yummy!

Response from the owner · 10 months ago

Thanks Jeddrek! We look forward to seeing you again soon :)

J. R.Local Guide · 710 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owners were very nice, and the gift shop/store was in good condition. Beautiful exterior. We tried nearly all the flavors of ice cream...but (no surprise after reading the other reviews) the huckleberry was, indeed, the best!

Response from the owner · 2 years ago

Thanks for the review, we hope to see you again soon :)

Stacy Rejzek7 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

New owners have really spruced up the place! Very nice people and even offer a dairy free option of ice cream!

  • Order type: Take out
Response from the owner · 2 years ago

Thanks Stacy! We look forward to seeing you again.

Vincent HardyLocal Guide · 21 reviewsTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is classic. Go on a hike, get ice cream. Huckleberry ice cream!

Response from the owner · 3 years ago

Thanks Vincent, we are happy to be able to carry on the huckleberry ice cream tradition. Hope to see you again soon!

Julie FoggLocal Guide · 18 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I adore this place! New owners and they’re delightful. They have some really cool vintage design shirts, but I’m sure they will sell out. But really all their shirts are great. Wonderful gift shop along with delicious ice cream. The perfect treat after a day at Smith Rock.

Response from the owner · 4 years ago

Thanks Julie! We have a lot of cool vintage clothing in storage, so definitely keep stopping by. Thanks again :)

Michael FarrenLocal Guide · 34 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great ice cream, especially after a hot hike at Smith Rock. So glad to see this place reopen!

Response from the owner · 4 years ago

Thanks for the review, Michael. We are glad to have you back!

Rockhard on Google Maps →

Business details

  • Address: 9297 NE Crooked River Dr, Terrebonne, OR 97760
  • Phone: (541) 788-6225
  • Service area: Redmond, OR