Robert RussellLocal Guide · 141 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe like getting froyo from this place! Lots of options and seating.
Cuppa Yo Frozen Yogurt Redmond, OR
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%94+26.5Replies to reviews 8%64+5.3Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 63%
4.8 ★★★★★ 32 Google reviews · 22 photos
91%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
Jun 2026latest review
Cuppa Yo Frozen Yogurt Redmond, OR at a glance
Customers praise the shop for its friendly staff, clean environment, and wide selection of toppings and flavors, including dairy-free choices. Recurring themes highlight the relaxed atmosphere suitable for families and the availability of rotating flavors. A common criticism involves limited acceptance of gift cards from other locations and occasional delays when requesting flavor samples, which can slow down the checkout process for other patrons.
- Google rating: 4.8 out of 5 from 32 reviews (91% five-star).
- Reviews on this page: 32 Google reviews (26 with written comments, 4 with photos).
- Owner responses: the business replied to 94% of reviews.
- Most recent review: June 30, 2026.
- Service: Ice Cream Shop serving Redmond, Oregon.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cuppa Yo Frozen Yogurt Redmond, OR: 84/100 on this factor. Category median: 83.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cuppa Yo Frozen Yogurt Redmond, OR: 94/100 on this factor. Category median: 80.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cuppa Yo Frozen Yogurt Redmond, OR: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cuppa Yo Frozen Yogurt Redmond, OR: 64/100 on this factor. Category median: 59.B
64
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
- 5 stars2991%
- 4 stars13%
- 3 stars26%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise1895%
- Complaints15%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1053%
- Quality & results211%
- Speed & response211%
- Price & value211%
- Honesty & trust211%
- Would recommend15%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“LOVE LOVE LOVE - the young ladies here are usually very friendly and knowledgeable.”
“This place was a great experience!”
“The service, in this family owned and run business, is always friendly and prompt.”
“Great tasting and fair price.”
“And quite honestly better customer service and a smoother transition of operations.”
“I would highly recommend this to anyone!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cameron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Got the coffee flavor and was very good on a hot summer day, only disappointment was they were out of Nutella.
KarrahLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
LOVE LOVE LOVE - the young ladies here are usually very friendly and knowledgeable. I like the toppings they offer and that they switch out some flavors every so often. They also combine flavors well for the two in one swirl's.
MindyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
This place has great options for those that are dairy free, need low sugar, or want regular ice cream. Great variety of flavors and great customer service ♥︎♡
Lorena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Absolutely love this place. Nice to stop and enjoy after church. The girls are so so sweet. Has a nice conversation with two young boys who came in where we were there. They said the same thing. Nice to enjoy some frozen goodness with out being hurried out. Funny we all had Georgia Peach. Absolutely amazing. Thank you so much for being here.
KenLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great tasting and fair price. Lots of toppings to choose from. Warm welcoming staff and fun atmosphere with mini games on the tables.
RalphLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
What a great and tasty place. Love there Rootbeer ice-cream and the toppings perfect for a family outing. If you like ice-cream this place is number #1 you will love it.
Photos
Customer reviews
4.8 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cameron2 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot the coffee flavor and was very good on a hot summer day, only disappointment was they were out of Nutella.
Karrah KelleyLocal Guide · 136 reviewsTotal number of Google reviews Karrah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLOVE LOVE LOVE - the young ladies here are usually very friendly and knowledgeable. I like the toppings they offer and that they switch out some flavors every so often. They also combine flavors well for the two in one swirl's.
Response from the owner · 4 months ago
Thank YOU!!!! We sure love our customers.
connie PowellLocal Guide · 40 reviewsTotal number of Google reviews connie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place, great treat stop...everyone gets to so it their way!
Response from the owner · 5 months ago
We love No Weigh Wednesday too! Yes, parking can be fun downtown. We are thankful for a few large parking lots only blocks away.
Mindy DLocal Guide · 40 reviewsTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place has great options for those that are dairy free, need low sugar, or want regular ice cream. Great variety of flavors and great customer service ♥︎♡
Response from the owner · 5 months ago
Thanks for your amazing review. We love our customers!
HoneydewmelonLocal Guide · 22 reviewsTotal number of Google reviews Honeydewmelon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really enjoy the Almond milk and dairy free options!
Response from the owner · 5 months ago
Thanks! We love providing these options for our customers.
David GunterLocal Guide · 130 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerfect little place to take your grandchildren for that treat and a game.
Response from the owner · 5 months ago
Thank you for bringing your grandkids in!
Lorena Angel4 reviewsTotal number of Google reviews Lorena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely love this place. Nice to stop and enjoy after church. The girls are so so sweet. Has a nice conversation with two young boys who came in where we were there. They said the same thing. Nice to enjoy some frozen goodness with out being hurried out. Funny we all had Georgia Peach. Absolutely amazing. Thank you so much for being here.
Response from the owner · 8 months ago
Thank you so much for your kind review! We absolutely love our customers and are so thankful to be a part of your great experience. Looking forward to seeing you again.
Ken KeniffLocal Guide · 84 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat tasting and fair price. Lots of toppings to choose from. Warm welcoming staff and fun atmosphere with mini games on the tables.
Response from the owner · 9 months ago
Thank you for visiting us and your fabulous review! We can’t wait to serve you again.
Ralph JackLocal Guide · 16 reviewsTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a great and tasty place. Love there Rootbeer ice-cream and the toppings perfect for a family outing. If you like ice-cream this place is number #1 you will love it.
Response from the owner · 9 months ago
Thank you so much for your review! We appreciate your business so much.
Business details
- Address: 446 SW 6th St, Redmond, OR 97756
- Phone: (458) 899-5955
- Website: cuppayo.com
- Service area: Redmond, OR