Will6 reviewsTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDelicious coffee and excellent food!
Junction Roastery • Social Club
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%80+22.6Replies to reviews 8%66+5.4Momentum penalty52−4.8Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 33%
4.8 ★★★★★ 324 Google reviews · 24 photos
87%five-star reviews
4.52★last 12 monthsAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Oct 2026latest review
Junction Roastery • Social Club at a glance
Google reviewers rate Junction Roastery highly for its consistent coffee quality, diverse pastry menu, and comfortable atmosphere suitable for remote work. The establishment is noted for its convenient downtown location, ample seating, and generally pleasant staff. However, recurring criticisms in lower-rated reviews highlight instances of inattentive service, including ignored customers and incorrect orders, alongside complaints about sticky tables and occasional noise levels during busy periods.
- Google rating: 4.8 out of 5 from 324 reviews (87% five-star).
- Reviews on this page: 324 Google reviews (230 with written comments, 46 with photos).
- Owner responses: the business replied to 63% of reviews.
- Most recent review: October 21, 2026.
- Service: Ice Cream Shop serving Redmond, Oregon.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junction Roastery • Social Club: 75/100 on this factor. Category median: 83.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junction Roastery • Social Club: 80/100 on this factor. Category median: 80.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junction Roastery • Social Club: 52/100 on this factor. Category median: 100.C
52
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junction Roastery • Social Club: 66/100 on this factor. Category median: 59.B
66
Bar = this company · dark tick = category median.
Star ratings
324 Google reviews we collected
- 5 stars28387%
- 4 stars289%
- 3 stars72%
- 2 stars31%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
- Praise13193%
- Complaints107%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7654%
- Quality & results2417%
- Would recommend2417%
- Speed & response107%
- Price & value32%
- Honesty & trust32%
- Communication11%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“the baristas are kind, quick at making drinks, and will remember regulars.”
“Barista was rude and with unwarranted attitude.”
“I appreciate my the tasty pastries and attention to detail the staff gives.”
“crappy pastries (lousy sisters bakery - some of the worst in central OR), forgot to serve me the pastry, LOUD, inexperienced wait staff.”
“…, but even if they were rude and the place was run down, I'd give it 5 stars, because cafe's are about one thing primarily - a drink made from a roast…”
“The girls working today were just all so sweet and accommodating and fast getting stuff out!”
“It’s not cheap, but is so worth it!”
“She was so genuine.”
People customers mention
- Chai 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CarolLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
First place we went after landing at Redmond - Bend airport. Loved it! What a welcoming comfortable place. I had a latte and my companion had a cup of coffee. We split one of their huge pieces of coffee cake. Yum!
PyongLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★
Great location to hangout or work on computer , paired with great pastry . The coffee however miss the mark for me .
YIXINLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★
The place looks great, but the coffee tastes so bad. I can say it’s the worst coffee I’ve ever had…
ChristinaLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This is one of my top places to stop in and work while I'm in town. The Junction has lots of seating to meet small groups, outdoor seating, and wifi. It's conveniently located downtown and has wheel chair accessibility. The atmosphere is fun but not too much and the staff has always been pleasant. My usual is a…
*7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
junction has been my go-to coffee shop for years! drink quality is 10/10 and consistent. the atmosphere is perfect, nicely decorated with music and good lighting. service is great, too! the baristas are kind, quick at making drinks, and will remember regulars. they also feature a local artist every month(?) i…
StaceyLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I absolutely love this coffee place took my daughter here and she, however, was a little upset. They forgot her vanilla in her vanilla steamer.
Photos
Customer reviews
4.8 ★★★★★ 324 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Carol LarimerLocal Guide · 44 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst place we went after landing at Redmond - Bend airport. Loved it! What a welcoming comfortable place. I had a latte and my companion had a cup of coffee. We split one of their huge pieces of coffee cake. Yum!
Joelle CoffmanLocal Guide · 56 reviewsTotal number of Google reviews Joelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood espresso without drama in a cute place. Lots of parking.
- Order type: Take out
- Meal type: Other
- Price per person: $1–10
- Wait time: No wait
Gideon Pierce3 reviewsTotal number of Google reviews Gideon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame from a tiktok
Hernán GálvezLocal Guide · 22 reviewsTotal number of Google reviews Hernán has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went for coffee with my wife and we really enjoyed it; it was delicious.☕️
- Noise level: Quiet, easy to talk
- Group size: Not sure
PyongLocal Guide · 22 reviewsTotal number of Google reviews Pyong has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat location to hangout or work on computer , paired with great pastry . The coffee however miss the mark for me .
YIXIN FENGLocal Guide · 9 reviewsTotal number of Google reviews YIXIN has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe place looks great, but the coffee tastes so bad. I can say it’s the worst coffee I’ve ever had…
Christina TsutsuiLocal Guide · 85 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is one of my top places to stop in and work while I'm in town. The Junction has lots of seating to meet small groups, outdoor seating, and wifi. It's conveniently located downtown and has wheel chair accessibility. The atmosphere is fun but not too much and the staff has always been pleasant. My usual is a spiced Chai latter with milk alternative. I'll snap a few photos next time I'm there and update. *Love that they added more seating in the hall area!
- Order type: Dine in
- Meal type: Other
- Price per person: $1–10
- Parking space: Somewhat difficult to find parking
- Parking options: Free parking lot, Free street parking
Santo GrazianoLocal Guide · 41 reviewsTotal number of Google reviews Santo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat coffee roasted on-site
* clover7 reviewsTotal number of Google reviews * has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlejunction has been my go-to coffee shop for years! drink quality is 10/10 and consistent. the atmosphere is perfect, nicely decorated with music and good lighting. service is great, too! the baristas are kind, quick at making drinks, and will remember regulars. they also feature a local artist every month(?) i believe, and have cute tiny flower vases on each table. haven't found another cafe as good as them before, i'd recommend junction to everyone i know. ☘︎
- Order type: Dine in
- Meal type: Lunch
- Price per person: $1–10
- Noise level: Moderate noise
- Recommendation for vegetarians: Highly recommend
- Vegetarian offerings: Not sure
- Parking space: Somewhat difficult to find parking
- Parking options: Free parking lot, Free street parking
Business details
- Address: 708 SW Deschutes Ave, Redmond, OR 97756
- Website: junctionroastery.com
- Service area: Redmond, OR