Pet boarding service · Phoenix, AZ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%87+30.5Reliability 15%69+10.4Craft & service 20%6+1.2Value 10%20+2Momentum 8%81+6.5Track record 7%80+5.6Accountability 5%10+0.5Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★134 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of reviews from the last 24 months that gave 1 or 2 stars.
Google reviewers rate Boulder Falls Pet Resort & Day Spa 4.9 out of 5 based on 134 reviews. Customers frequently praise the clean facility, attentive staff, and grooming services, noting that pets often return happy and well-cared for. Recurring themes include reliable communication and willingness to accommodate specific medical or behavioral needs. However, some low-star reviews cite concerns regarding pricing for additional services and isolated incidents of inadequate supervision or rough handling during drop-off.
Google rating: 4.9 out of 5 from 134 reviews (93% five-star).
Reviews on this page: 134 Google reviews (96 with written comments, 11 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 9, 2026.
Service: Pet Sitter serving Phoenix, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other pet sitters
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and momentum; weakest: craft & service.
This companyPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Boulder Falls Pet Resort & Day Spa is better than 87% of pet sitters. Category median: 75.A
87
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Boulder Falls Pet Resort & Day Spa is better than 69% of pet sitters. Category median: 69.B
69
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Boulder Falls Pet Resort & Day Spa is better than 6% of pet sitters. Category median: 55.F
6
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Boulder Falls Pet Resort & Day Spa is better than 20% of pet sitters. Category median: 50.D
20
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Boulder Falls Pet Resort & Day Spa is better than 81% of pet sitters. Category median: 46.A
81
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Boulder Falls Pet Resort & Day Spa is better than 80% of pet sitters. Category median: 50.A
80
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Boulder Falls Pet Resort & Day Spa is better than 10% of pet sitters. Category median: 50.F
10
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars12593%
4 stars54%
3 stars11%
2 stars21%
1 star11%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
93%praise
Praise7693%
Complaints67%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable969%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3745%
Would recommend1316%
Quality & results1215%
Price & value911%
Honesty & trust67%
Communication34%
Speed & response22%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very kind, and we are grateful for how you care for our little Leko!”
“I highly recommend them to anyone looking for a safe, reliable, and loving boarding spot.”
“Outstanding service and personalized care are standard at Boulder Falls.”
“Meatball had a blast and came home totally exhausted for a reasonable price.”
“…I picked up my dog to say hey you owe us $10 actually (Also $47 is a rip off for a 34lb dog for this, plus trimming little spots cost extra too).…”
“Boulder falls pet resort has taken my dogs and have worked with them to help me in the process of getting them to trust people and other animals.”
“People there are easy to work with and take good care of the dogs”
“I just wish that they were open Sundays, even if the hours were the same as Saturdays it would help out a bunch for vacations and even quick daycare stays.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Boulder Falls Pet Resort & Day Spa for 4 kinds of job. Pick one to see what they paid and said.
TrescaLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Recently, our (almost)10 year old Pomeranian visited Boulder Falls (his first time ever being boarded) for a few half days to help him prepare for a 2 night stay. During his 2 night stay, we asked for him to be groomed, teeth brushed and nail trim. Everything was absolutely wonderful!!!! His cut was perfection, he…
CarrieAnnLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Once I discovered this place, it’s been the ONLY place I have taken my dogs for the past 20 years. Melissa and her team are AMAZING. They know all the dogs and their personalities. They all go above and beyond. Every time I drop off my dog(s), I can go out of town without worry. We currently only have 1 dog and I…
Dog groomingDog boardingDog daycare
Kascey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We hate being away from our old, blind, diabetic little man, but we are so glad to have found Boulder Falls! The staff rolls with his changing meds like it’s not a burden (I know he’s a lot!), and I love the triumphant greeting we receive when we (eventually) walk through the door! The staff is very kind, and we are…
Reasonable priceDog groomingDog boarding
WiolettaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We found this place on google after we moved here. Been here few time ma already and my cocker spaniel loves to be groomed there and he is not easy. He is excited about going. Kristine is amazing. She knows what she is doing. You have to book ahead but that’s not a problem. All the staff is very friendly. I’m glad we found a place like that.
Reasonable priceDog grooming
Elizabeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Our family is obsessed with this blue-eyed chonker, Martin Luther. He developed mats on his low back and under his chin, and because he was attacked by a coyote before he became ours, I didn't know how he would do being transported in a carrier again and we were nervous for him. I didn't need to be! At Boulder Falls…
Great priceCat grooming
DLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I don’t like leaving my dog, but I never have any worries when I leave him at Boulder Falls, I’ve been bringing my dogs here for many years, and the peace of mind they provide is priceless.
I love that I can call in at any time to check on him, and the staff are wonderful and patient every time I do. The facility is…
Recently, our (almost)10 year old Pomeranian visited Boulder Falls (his first time ever being boarded) for a few half days to help him prepare for a 2 night stay. During his 2 night stay, we asked for him to be groomed, teeth brushed and nail trim. Everything was absolutely wonderful!!!! His cut was perfection, he smelled so good and his breath was delightful. We are so grateful for Tatiana and the entire staff at Boulder Falls!! They are so patient and attentive. "Thank you sooo much" to the staff at Boulder Falls for the great care you provided for Graham!❤️
Response from the owner · 8 months ago
Thank you so much for the kind words & 5 stars! He was such a delight to have stay with us! Both the staff and groomer adored him! Look forward to seeing him again (:
CarrieAnn KLocal Guide · 9 reviewsiTotal number of Google reviews CarrieAnn has written across all businesses on Google Maps, not just this one.
Once I discovered this place, it’s been the ONLY place I have taken my dogs for the past 20 years. Melissa and her team are AMAZING. They know all the dogs and their personalities. They all go above and beyond. Every time I drop off my dog(s), I can go out of town without worry. We currently only have 1 dog and I can also drop her at doggy day care so she can play in a safe environment with other dogs. Truly the best team! They love what they do, they love and care about the animals and it shows. Also, whatever the groomer/bathers are doing to my dog, I need their secret. She has crazy fur and when I pick her up her fur is so soft and she looks so pretty. Thank you Boulder Falls team!
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · 5 months ago
Thank you SO much for the kind words & 5-stars!! (:
We adore your girl and enjoy having her stay with us!!
Kascey Haslanger1 reviewiTotal number of Google reviews Kascey has written across all businesses on Google Maps, not just this one.
We hate being away from our old, blind, diabetic little man, but we are so glad to have found Boulder Falls! The staff rolls with his changing meds like it’s not a burden (I know he’s a lot!), and I love the triumphant greeting we receive when we (eventually) walk through the door! The staff is very kind, and we are grateful for how you care for our little Leko!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Response from the owner · 6 months ago
Oh sweet little Leko! :D We adore that little old man! He also gets that triumphant chants going outside and the little prance he gets going, we love it! Thank you for those kind words & 5-stars! We are grateful for clients like you!
Michael Rasmussen8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
& we love your kiddos! :) Thank you for the 5-stars!
Wioletta PuchalskiLocal Guide · 17 reviewsiTotal number of Google reviews Wioletta has written across all businesses on Google Maps, not just this one.
We found this place on google after we moved here. Been here few time ma already and my cocker spaniel loves to be groomed there and he is not easy. He is excited about going. Kristine is amazing. She knows what she is doing. You have to book ahead but that’s not a problem. All the staff is very friendly. I’m glad we found a place like that.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 7 months ago
Thank you so much for the kind words & 5-stars! :)
Michelle GagnonLocal Guide · 9 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I’ve taken my nearly 2 year old GSD, Meatball, here a couple times for boarding. He’s been to several other boarding facilities in his life. We can tell this is far and away his favorite place to go. When we pick him up from the other boarders, even if there is lots of group play, he losing his ever loving mind when we pick him up. When we pick him up from Boulder Falls, he is very happy to see us but not to the level of the other places we’ve taken him. Picking him up from Boulder Falls he seems a little sad to leave at all the friends he’s made, he is exhausted from all the play (if you have a GSD you know how hard it can be to wear these guys out!) and loves the people who took care of him.
The facilities are clean and I love that they have two adorable cats and other animals as lobby guardians and greeters. When we pick him up, he’s happy, he’s healthy and he’s clearly eaten his food. You can call to get updates to see how your fur baby is doing. The folks that work there are kind and attentive. This is hands down my favorite place I’ve taken him.
I love that (at least for now!) it’s easy to get him booked for a stay.
I’ll be taking him for daycare when I can and will update the review accordingly but I’m sure it’ll still be a 5/5 and Meatball will have loved it.
Adding to my original review since I’ve taken the doggo to their doggy daycare since posting and as expected, it was great! Meatball had a blast and came home totally exhausted for a reasonable price.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · 8 months ago
Thank you so much for the 5-stars & wonderful review!! Meatball is such an amazing pup, we adore him!! He's always so happy coming in, makes our days! (:
Elizabeth Ford7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Our family is obsessed with this blue-eyed chonker, Martin Luther. He developed mats on his low back and under his chin, and because he was attacked by a coyote before he became ours, I didn't know how he would do being transported in a carrier again and we were nervous for him. I didn't need to be! At Boulder Falls he was given a bath, his nails were trimmed, and we were told he could have been fluffier but he hated the dryer 😂 We thought he looked amazing, his fur is smooth (and fluffy!), the mats are gone, and we can tell he feels fancy. Thank you so much for taking such good care of our boy (and us, by extension!)
Price assessment: Great price
Services: Cat grooming
Response from the owner · 9 months ago
Thank you so much for those kind words & 5-star!
We're so happy that he's feeling fancy and happy with his fresh look! We hope to see Martin Luther in the future! (:
H JahrLocal Guide · 27 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
I don’t like leaving my dog, but I never have any worries when I leave him at Boulder Falls, I’ve been bringing my dogs here for many years, and the peace of mind they provide is priceless.
I love that I can call in at any time to check on him, and the staff are wonderful and patient every time I do. The facility is always clean, and the team is consistently kind and professional. It’s clear they take great care of my pup! I highly recommend them to anyone looking for a safe, reliable, and loving boarding spot.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 9 months ago
Thank you for the kind words & 5 stars!! :)
T Anthony (Tmustanglover)Local Guide · 145 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
