iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%66+18.6Replies to reviews 8%93+7.7Momentum penalty68−3.2Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 57 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★196 Google reviews · 24 photos
86%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bridge Town Laundry offers wash and fold, delivery, and self-service options, with reviewers frequently citing clean equipment, helpful staff, and reasonable pricing. However, several low-star reviews highlight issues with machine availability, noting that staff or other customers often occupy multiple units, leading to long wait times for dryers. Some customers also expressed frustration regarding the discontinuation of quarter dispensers and isolated incidents where laundry items were returned wet or unattended.
Google rating: 4.7 out of 5 from 196 reviews (86% five-star).
Reviews on this page: 196 Google reviews (157 with written comments, 13 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 29, 2026.
Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Bridge Town LaundryIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bridge Town Laundry: 70/100 on this factor. Category median: 86.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bridge Town Laundry: 66/100 on this factor. Category median: 84.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bridge Town Laundry: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bridge Town Laundry: 93/100 on this factor. Category median: 77.A
93
Bar = this company · dark tick = category median.
Star ratings
196 Google reviews we collected
4.7of 5
5 stars16986%
4 stars137%
3 stars63%
2 stars42%
1 star42%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
96%praise
Praise17396%
Complaints84%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7642%
Speed & response2614%
Price & value2614%
Would recommend2514%
Quality & results2313%
Honesty & trust32%
Communication21%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, helpful and knowledgeable about the equipment.”
“It's a smaller laundromat and it can get tight if busy, but their big machines are efficient and you aren't waiting long for cycles to complete.”
“The customer service is exceptional and their prices are very reasonable.”
“Nothing but a rip off for laundry.”
“If you are a small business owner or just simply looking for a laundry mat to wash your clothes I highly recommend!”
“I highly recommend going other places with more units so you’re not waiting as long.”
“Top notch service and when they damaged some clothes they made it right with no hassle.”
“I decided to go to this laundry mat after my building had the worst machines and always issues.”
“The machines are well maintained, reliable, and can be paid for via the Speed Queen app OR coin.”
“The pickup and drop-off of my laundry were punctual, and the overall service and communication were absolutely seamless.”
People customers mention
Queen5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBranLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I’m a business owner for massage therapy. I use their wash and fold service and it’s outstanding! Their service is fast! The facility and equipment is very clean! For over a decade I was contracted with a commercial linen company and wow this is so much better! The customer service is exceptional and their prices…
VVLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Clean machines - Speed Queen washers and dryers. Quite a busy place on a Monday morning, but worth the wait.
SSherylLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Equipment was clean and maintained well. Seemed prettynew. The standout feature of this place was the staff! Friendly, helpful and knowledgeable about the equipment.
TTooLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Good place to do laundry. They need to limit the machines one customer can use at a time. One person was using 10 machines with multiple people waiting. Employees do nothing about it. First come, first served here. I highly recommend going other places with more units so you’re not waiting as long.
KKATLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
(Review is for wash and fold services: great pricing, speedy turnaround, and they take great care of my items.)
MmikeLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Im temporarily disabled and the attendant was very nice and helpful with my needs. I also didn't need to stay at the laundry mat because they offer a service to do it for you.
I’m a business owner for massage therapy. I use their wash and fold service and it’s outstanding! Their service is fast! The facility and equipment is very clean! For over a decade I was contracted with a commercial linen company and wow this is so much better! The customer service is exceptional and their prices are very reasonable. I’m so happy I found Bridge Town Laundry! If you are a small business owner or just simply looking for a laundry mat to wash your clothes I highly recommend!
K
Kenneth Gatewood3 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Equipment was clean and maintained well. Seemed prettynew. The standout feature of this place was the staff! Friendly, helpful and knowledgeable about the equipment.
T
Too Deep It HurtsLocal Guide · 41 reviewsiTotal number of Google reviews Too has written across all businesses on Google Maps, not just this one.
Good place to do laundry. They need to limit the machines one customer can use at a time. One person was using 10 machines with multiple people waiting. Employees do nothing about it. First come, first served here. I highly recommend going other places with more units so you’re not waiting as long.
K
KATLocal Guide · 2 reviewsiTotal number of Google reviews KAT has written across all businesses on Google Maps, not just this one.
Im temporarily disabled and the attendant was very nice and helpful with my needs. I also didn't need to stay at the laundry mat because they offer a service to do it for you.
D
David WilkinsonLocal Guide · 22 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
