Seth BaldwinLocal Guide · 47 reviewsTotal number of Google reviews Seth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do an excellent job and they're great to talk to.
BridgeCity Cleaners
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%83+11.7Replies to reviews 7%24+1.7Craft & service penalty99−0.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 57 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 36%
4.8 ★★★★★ 69 Google reviews · 6 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Jul 2026latest review
BridgeCity Cleaners at a glance
Google reviewers rate BridgeCity Cleaners 4.8 out of 5 based on 69 reviews, with the owner responding to 29 percent of them. Customers frequently praise the business for fair pricing, quick turnaround times, and high-quality results on dry cleaning, alterations, and special items like uniforms or wedding dresses. The staff is often described as friendly, professional, and accommodating of last-minute requests. However, a few negative reviews mention issues with inconsistent cleaning quality, pricing increases, and the store being closed during advertised morning hours.
- Google rating: 4.8 out of 5 from 69 reviews (94% five-star).
- Reviews on this page: 69 Google reviews (66 with written comments, 1 with photos).
- Owner responses: the business replied to 29% of reviews.
- Most recent review: July 29, 2026.
- Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BridgeCity Cleaners: 89/100 on this factor. Category median: 86.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BridgeCity Cleaners: 81/100 on this factor. Category median: 84.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BridgeCity Cleaners: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BridgeCity Cleaners: 83/100 on this factor. Category median: 100.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BridgeCity Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BridgeCity Cleaners: 24/100 on this factor. Category median: 77.D
24
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
- 5 stars6594%
- 4 stars00%
- 3 stars00%
- 2 stars11%
- 1 star34%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
- Praise11195%
- Complaints65%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3429%
- Quality & results2622%
- Would recommend1916%
- Speed & response1815%
- Price & value1311%
- Honesty & trust65%
- Communication11%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very grateful to Jason for his expertise, fair prices, and willingness to work with me on a last minute alteration.”
“They do an excellent job and they're great to talk to.”
“But they got off free from the issue after incredibly poor service.”
“This is a very friendly neighborhood establishment, and I recommend their services.”
“If you're not going to be open on time change her hours so you are avoid this place like the plague”
“Wouldn’t go anywhere else because Bridge City is kind, consistent, clean and timely!”
“Wonderful and friendly service, quick turnaround, and fair price!”
“Appreciate Jason and the team for being honest and helpful.”
“Jason is a great communicator, and got my laundry done very quickly for a reasonable price!”
People customers mention
- Jason 13 reviews
- Portland 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BridgeCity Cleaners for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Window11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very grateful to Jason for his expertise, fair prices, and willingness to work with me on a last minute alteration. This is a very friendly neighborhood establishment, and I recommend their services.
RyanLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jason is fantastic, highly recommended for suits, shirts, and other dry cleaning needs!
DanielLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
A well run business with customer success and customer experience at front of mind. Appreciate Jason and the team for being honest and helpful. Excited to continue as a valued customer.
Audrey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Wouldn’t go anywhere else because Bridge City is kind, consistent, clean and timely! Thanks so much for always delivering services with care!
Laila9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a big work event and a few days before realized my dress was dry clean only. Called 1 hour before close on a Saturday and they were able to fit me in and have it done by Tuesday at 3. They also don’t charge an arm and a leg, seems their pricing is fairly standard, if not better. Most other places needed 1-2…
JodyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a patch put on my military uniform, and it was done perfectly. Great customer service.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Alterations | 3 | — |
| Clothes pressing | 3 | — |
| Clothing alterations & repairs | 2 | — |
| Eco-friendly cleaning | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 69 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Window Fashions Kauai11 reviewsTotal number of Google reviews Window has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery grateful to Jason for his expertise, fair prices, and willingness to work with me on a last minute alteration. This is a very friendly neighborhood establishment, and I recommend their services.
Response from the owner · 4 months ago
Thank you so much for the kind review.! Much appreciated!
Aus T1 reviewTotal number of Google reviews Aus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, best prices around
Ryan DLocal Guide · 44 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJason is fantastic, highly recommended for suits, shirts, and other dry cleaning needs!
Response from the owner · 5 months ago
Thank you for the kind words! You made my day. Really appreciate it!
Daniel SalleeLocal Guide · 17 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA well run business with customer success and customer experience at front of mind. Appreciate Jason and the team for being honest and helpful. Excited to continue as a valued customer.
Audrey5 reviewsTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWouldn’t go anywhere else because Bridge City is kind, consistent, clean and timely! Thanks so much for always delivering services with care!
Response from the owner · 8 months ago
Thank you for your kind words! We appreciate your support! Thank you again!
Liz Nagel6 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJason is the nicest guy and always delivers top notch service!
- Services: General bedding cleaning
Response from the owner · 3 years ago
Thank you for taking the time to write us a review!
Laila M9 reviewsTotal number of Google reviews Laila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a big work event and a few days before realized my dress was dry clean only. Called 1 hour before close on a Saturday and they were able to fit me in and have it done by Tuesday at 3. They also don’t charge an arm and a leg, seems their pricing is fairly standard, if not better. Most other places needed 1-2 weeks! Got my dress back and it was clean, pressed beautifully and had no smell whatsoever. They are very professional, but also friendly! Will definitely only be bringing my dry cleaning here from now on. Thanks!
Jody W. ToomeyLocal Guide · 30 reviewsTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a patch put on my military uniform, and it was done perfectly. Great customer service.
Jen Olvera1 reviewTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJason the owner of Bridge City Cleaners is excellent and kind. He is saving my daughters Prom by going above and beyond to make her dress perfect. I can not say enough about him and his buisness! 5 stars for a local buisness and wonderful to see an owner genuinely care about his customers and willing to put the customer first! Thank you Thank you Prom Mom !
Business details
- Address: 5160 SW Beaverton Hillsdale Hwy, Portland, OR 97221
- Phone: (503) 245-0255
- Service area: Hillsboro, OR