shana sine cameron6 reviewsTotal number of Google reviews shana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEli was very knowledgeable.
Brown Chimney
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%88+24.8Replies to reviews 8%24+2Momentum penalty84−1.6Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 16 chimney sweep servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 309 Google reviews · 24 photos
94%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review
Brown Chimney at a glance
Google reviewers rate Brown Chimney 4.9 out of 5 based on 309 reviews, highlighting punctual technicians who provide detailed explanations, reasonable pricing, and thorough inspections for chimney cleaning and fireplace repairs. Customers frequently note the staff's professionalism and helpfulness in identifying safety issues. However, a recurring criticism involves missed appointments, last-minute cancellations, and instances where repairs were not completed properly or pricing was disputed compared to other providers.
- Google rating: 4.9 out of 5 from 309 reviews (94% five-star).
- Reviews on this page: 309 Google reviews (275 with written comments, 29 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 23, 2026.
- Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brown Chimney: 87/100 on this factor. Category median: 85.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brown Chimney: 88/100 on this factor. Category median: 80.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brown Chimney: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brown Chimney: 24/100 on this factor. Category median: 42.D
24
Bar = this company · dark tick = category median.
Star ratings
309 Google reviews we collected
- 5 stars29194%
- 4 stars93%
- 3 stars41%
- 2 stars10%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 275 written reviews
- Praise64899%
- Complaints71%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17427%
- Speed & response12820%
- Quality & results12419%
- Would recommend8313%
- Communication7511%
- Price & value518%
- Honesty & trust203%
What customers talk about
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, great pricing-professional demeanor.”
“Straight forward work that was done well and quickly.”
“They canceled their first appointment the day of the inspection and delayed the second appointment the day of inspection until several hours later.”
“Solved the problem with our gas fireplace pretty quickly and gave us some tips to keep it operating properly.”
“I hate to leave a bad review but this was quite poor service.”
“I am a satisfied customer and would definitely recommend their business!”
“Eli is very knowledgeable and truly explains everything about the system.”
“Very friendly and knowledgeable, and at a reasonable price.”
“I was advised that it would cost hundreds of dollars to replace.”
“He was polite, prompt, thorough and honest about what could be done or not and even offered to inquire if a remote setting could be installed.”
People customers mention
- Moe 9 reviews
- Mosh 7 reviews
- Noam 6 reviews
- George 5 reviews
- Joe 5 reviews
- Levi 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Brown Chimney
From 12 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Explains clearly (7 praise); Professionalism (6 praise); Quality of work (5 praise); Would recommend (5 praise); Friendly & courteous (5 praise); Expertise (4 praise); Speed (3 praise); Booking & wait (2 praise).
- Reported results: 2 exceeded expectations, 1 problem fixed.
- Value for money: 1 said worth it.
- Jobs reviewed: chimney (3), gas fireplace (2), fireplace (2).
👍 “Easy scheduling and quick resolve”
👍 “Professional, personable and suggested a new seal”
👍 “Straight forward work that was done well”
👎 “An AI robot answered the call”
Recent reviews
Chunjiang5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
They did a very good job! Thank you very much! I would highly recommend Brown chimney!
Janice12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
ChatGPT recommended Brown Chimney. I'm delighted with that recommendation. Easy scheduling and quick resolve. Professional, personable and suggested a new seal for my exhaust pipe. 1st time customer. I will be back.
Christopher7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Nate from Brown Chimney was excellent! Straight forward work that was done well and quickly. Would use this company again.
b13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Eli and Gill came out to do a safety inspection on my gas fireplace. They went above and beyond. Eli is very knowledgeable and truly explains everything about the system. He even located a small gas leak with his detector. He was able to fix the leak and it was tested again with two different natural gas detectors.…
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Work has not been done. Estimate was thorough. Good at educating about flue liner installation. Levi was personable and knowledgeable.
hailey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great experience with Levi! Quick and efficient. Will use this company again for sure.
Photos
Customer reviews
4.9 ★★★★★ 309 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Chunjiang Li5 reviewsTotal number of Google reviews Chunjiang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a very good job! Thank you very much! I would highly recommend Brown chimney!
J M11 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, great pricing-professional demeanor.
Janice Null12 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChatGPT recommended Brown Chimney. I'm delighted with that recommendation. Easy scheduling and quick resolve. Professional, personable and suggested a new seal for my exhaust pipe. 1st time customer. I will be back.
Christopher Brower7 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNate from Brown Chimney was excellent! Straight forward work that was done well and quickly. Would use this company again.
b wojo13 reviewsTotal number of Google reviews b has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEli and Gill came out to do a safety inspection on my gas fireplace. They went above and beyond. Eli is very knowledgeable and truly explains everything about the system. He even located a small gas leak with his detector. He was able to fix the leak and it was tested again with two different natural gas detectors. They truly caught a huge safety issue for my family if that leak went undetected. Highly recommend this company.
Marie Rueber2 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWork has not been done. Estimate was thorough. Good at educating about flue liner installation. Levi was personable and knowledgeable.
hailey orow6 reviewsTotal number of Google reviews hailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience with Levi! Quick and efficient. Will use this company again for sure.
Olatunji Kean9 reviewsTotal number of Google reviews Olatunji has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Nick Skislak7 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLevi’s the man.
Business details
- Address: 801 W Big Beaver Rd Ste 300, Troy, MI 48084
- Phone: (248) 260-5979
- Website: brownchimney.com
- Service area: Detroit, MI