Benny Sortino15 reviewsTotal number of Google reviews Benny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional did a great job and Blinds are wonderful.
Budget Blinds of Northwest Rochester
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%92+26Replies to reviews 8%95+7.8Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 35 window replacement servicesPosition by Experts Score among all companies we track in this category. · better than 74%
4.9 ★★★★★ 255 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Sep 2026latest review
Budget Blinds of Northwest Rochester at a glance
Customers rate the store 4.9 out of 5 based on 255 reviews, highlighting professional consultations, efficient installations, and competitive pricing for blinds, shades, and shutters. Recurring themes include friendly staff, clear communication, and orders arriving ahead of schedule. One low-star review criticized a lack of follow-up and unresponsiveness regarding a final quote, forcing the customer to seek assistance from a different dealer.
- Google rating: 4.9 out of 5 from 255 reviews (97% five-star).
- Reviews on this page: 254 Google reviews (222 with written comments, 27 with photos).
- Owner responses: the business replied to 93% of reviews.
- Most recent review: September 18, 2026.
- Service: Window Replacement Service serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Budget Blinds of Northwest Rochester: 96/100 on this factor. Category median: 91.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Budget Blinds of Northwest Rochester: 92/100 on this factor. Category median: 89.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Budget Blinds of Northwest Rochester: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Budget Blinds of Northwest Rochester: 95/100 on this factor. Category median: 57.A
95
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
- 5 stars24797%
- 4 stars52%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 222 written reviews
- Praise35199%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10730%
- Would recommend6919%
- Speed & response6017%
- Quality & results5516%
- Price & value3510%
- Communication226%
- Honesty & trust62%
What customers talk about
We read 222 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional did a great job and Blinds are wonderful.”
“I would highly recommend them to anyone in the market.”
“Greg was efficient and informative as he installed the blinds.”
“Everything about my experience withe Budget Blinds was top notch!”
“They handled everything in a timely and professional manner, with a competitive price!”
“From sales to installation, staff was very knowledgeable and easy to work with.”
“When we priced out blinds for our entire home, there was no pressure to buy or any upselling—just honest, straightforward service.”
People customers mention
- Tim 40 reviews
- Jessi 21 reviews
- Kelly 12 reviews
- Greg 6 reviews
- Wendy 3 reviews
- Roman 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tim was prepared and patient during my consultation as we chose the appropriate blinds for my home upgrade. Greg was efficient and informative as he installed the blinds. A very positive experience start to finish !
ruthLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
It was a pleasure to get great personalized service. Installation was fast, and our rooms got an upgrade! Highly recommend.
Marsha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Professionalism and satisfaction are two words that come to mind to describe my latest experience with Budget Blinds. Years ago, I had honeycomb shades installed in a previous home. The memory of that experience lead me to make a call to them when I needed something small for my new home. From the initial call to…
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I was extremely happy with the entire experience. Everything was smooth and absolutely no hassle whatsoever. Very pleased!
MichaelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great people. Great products. Great price. Outstanding service. Delivery was expected in 4 to 5 weeks. All blinds delivered and installed in just two and a half weeks. Thank you Budget Blinds!
Jean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We are very pleased with the shades we purchased and had installed by Budget Blinds. From sales to installation, staff was very knowledgeable and easy to work with.
Photos
Customer reviews
4.9 ★★★★★ 255 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
J5 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTim was prepared and patient during my consultation as we chose the appropriate blinds for my home upgrade. Greg was efficient and informative as he installed the blinds. A very positive experience start to finish !
ruth sternbergLocal Guide · 28 reviewsTotal number of Google reviews ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a pleasure to get great personalized service. Installation was fast, and our rooms got an upgrade! Highly recommend.
Marsha Bernstein5 reviewsTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessionalism and satisfaction are two words that come to mind to describe my latest experience with Budget Blinds. Years ago, I had honeycomb shades installed in a previous home. The memory of that experience lead me to make a call to them when I needed something small for my new home. From the initial call to the installation, everything went smoothyly and didn't disappoint. Wendy was helpful in helping me make the final decision as to which item and color to use. Tim, the installer, went out of his way to make sure of the ease of movement for the shades. He went above and beyond his job description to provide great customer service. I appreciate his efforts and the efforts of everyone who made this possible. Now I look at the window shade and see beauty to enhance my entryway. Thanks! Marsha
Roberta Dagostino3 reviewsTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom start to finish they have done a great job.
Jim G4 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was extremely happy with the entire experience. Everything was smooth and absolutely no hassle whatsoever. Very pleased!
Michael MordengaLocal Guide · 10 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people. Great products. Great price. Outstanding service. Delivery was expected in 4 to 5 weeks. All blinds delivered and installed in just two and a half weeks. Thank you Budget Blinds!
Julie RossLocal Guide · 11 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreg was great
RSLocal Guide · 15 reviewsTotal number of Google reviews RS has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreatquali, value customer service. Tim is great.
Response from the owner · 8 months ago
Thank you! We appreciate your kind words about our quality and customer service. We're glad to hear Tim made a positive impression. Enjoy your new kitchen cell shades!
james schneider2 reviewsTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly. Very efficient installation and professional
Response from the owner · 8 months ago
Thank you, James, for your kind words! We're glad to hear you had a positive experience with our friendly and efficient installation team.
Business details
- Address: 882 East Ridge Road, Rochester, NY 14621
- Phone: (585) 484-1215
- Website: budgetblinds.com
- Service area: Rochester, NY