General contractor · Gardena, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 37 window contractorsiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★29 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Builder Ben five stars based on twenty-nine reviews, noting that the owner responded to only seven percent of them. Customers frequently highlight punctuality, clear communication, and competitive pricing for services including kitchen and bathroom remodels, roofing, flooring, and landscaping. Recurring themes describe the team as professional and attentive to design details, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 29 reviews (100% five-star).
Reviews on this page: 29 Google reviews (29 with written comments, 4 with photos).
Owner responses: the business replied to 7% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Builder BenWindow Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Builder Ben: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Builder Ben: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Builder Ben: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
5.0of 5
5 stars29100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
100%praise
Praise92100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2123%
Would recommend1921%
Quality & results1617%
Speed & response1314%
Honesty & trust1213%
Communication910%
Price & value22%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Throughout the project, communication with Ben and Cody and their team was consistent and we always knew what was happening next, which was nice.”
“I couldn’t be happier and highly recommend Builder Ben to anyone looking for a reliable and professional remodeling company.”
“The attention to detail and the quality of work, and the way everything came together really shows how much they like to do what they are doing and ho…”
“Ben was very helpful and responsive since the first meeting through to completion of our projects, I recommend him and his team to anyone looking for…”
“From the first meeting, Ben really listened to what we wanted but also gave honest feedback and ideas we would never have thought of ourselves.”
“…roject in our front yard, and I was so impressed with the quality and communication that I asked them to remodel my bathroom as well.…”
“We found Builder Ben through his instagram and reached out for an estimate on our bathrooms to be redone.”
People customers mention
Cody3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Builder Ben for 1 kind of job. Pick one to see what they paid and said.
Natalie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I reached out to Builder Ben for a small concrete project in our front yard, and I was so impressed with the quality and communication that I asked them to remodel my bathroom as well. Both projects turned out amazing! I couldn’t be happier and highly recommend Builder Ben to anyone looking for a reliable and professional remodeling company.
Max9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We found Builder Ben through his instagram and reached out for an estimate on our bathrooms to be redone. Ben and his team have helped complete 2 bathroom remodels for us and we couldn’t be more happy with the transformation and results of his work!! Ben was very helpful and responsive since the first meeting…
Great priceGeneral constructionHome renovations
Guy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a great experience with Builder Ben.
The work was completed to a high standard, exactly as agreed, and on time. The team is professional, friendly, and always available for questions or changes.
Highly recommend to anyone looking for a reliable contractor in the area.
Dr.Local Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We were very satisfied when working with Builder Ben!! They were timely, communicative, professional, upfront, and our backyard is now gorgeous!! They had great ideas and they also listened to what we wanted. They installed pavers, artificial turf, a putting green, and a rock bed. They had the wonderful idea of…
Cierah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I really appreciate these guys help on our home. We started to notice a leak coming in our master bedroom ceiling and we really wanted to get our roof checked out. Ben and David came over and were able to detect the leak around the chimney of our fireplace. Our roof was old and we needed it to be redone anyways so…
Madison9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was referred to Builder Ben by a neighbor who had her primary bathroom remodeled. I called Ben up and he came to see my bathroom I wanted redone. He gave many great suggestions which I think helped make this bathroom my dream bathroom! This was my first time having work done at my place so I was nervous but Ben,…
We found Builder Ben through their Instagram and reached out about a kitchen remodel we have been wanting. From the first meeting, Ben really listened to what we wanted but also gave honest feedback and ideas we would never have thought of ourselves. A few of his suggestions completely changed the layout of the kitchen for the better and we are so glad we trusted his vision and knowledge.
Throughout the project, communication with Ben and Cody and their team was consistent and we always knew what was happening next, which was nice. The crew showed up when they said they would, they kept things as clean as possible and treated our home with respect. Remodeling can be stressful, but they made the whole process feel organized and manageable while living through it.
The finished kitchen honestly turned out better than we could have imagined. The attention to detail and the quality of work, and the way everything came together really shows how much they like to do what they are doing and how much they care about a good project. We are so happy with it and would absolutely use Builder Ben again!
Services: Home renovations, Kitchen remodeling
Natalie Kadosh6 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I reached out to Builder Ben for a small concrete project in our front yard, and I was so impressed with the quality and communication that I asked them to remodel my bathroom as well. Both projects turned out amazing! I couldn’t be happier and highly recommend Builder Ben to anyone looking for a reliable and professional remodeling company.
Brad WerneLocal Guide · 33 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
We found Builder Ben through his instagram and reached out for an estimate on our bathrooms to be redone. Ben and his team have helped complete 2 bathroom remodels for us and we couldn’t be more happy with the transformation and results of his work!! Ben was very helpful and responsive since the first meeting through to completion of our projects, I recommend him and his team to anyone looking for a reliable company they can trust!!
Price assessment: Great price
Services: General construction, Home renovations
Guy Gueta6 reviewsiTotal number of Google reviews Guy has written across all businesses on Google Maps, not just this one.
Had a great experience with Builder Ben.
The work was completed to a high standard, exactly as agreed, and on time. The team is professional, friendly, and always available for questions or changes.
Highly recommend to anyone looking for a reliable contractor in the area.
Dr. Kim DunbarLocal Guide · 22 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
We were very satisfied when working with Builder Ben!! They were timely, communicative, professional, upfront, and our backyard is now gorgeous!! They had great ideas and they also listened to what we wanted. They installed pavers, artificial turf, a putting green, and a rock bed. They had the wonderful idea of painting the walls white and adding lighting, which truly elevated the look even more so. I wanted low maintenance and minimal interactions with nature and flying insects, and that's what we have--a polished, clean look. We now spend time in our backyard at our leisure. Thanks, Guys!!
Response from the owner · a year ago
Thank you so much for the kind words, It truly means a lot! We’re so glad we could help, and we’re always here if you ever need anything down the road. Appreciate the support!
Cierah Ohl4 reviewsiTotal number of Google reviews Cierah has written across all businesses on Google Maps, not just this one.
I really appreciate these guys help on our home. We started to notice a leak coming in our master bedroom ceiling and we really wanted to get our roof checked out. Ben and David came over and were able to detect the leak around the chimney of our fireplace. Our roof was old and we needed it to be redone anyways so we had them replace the whole roof! No more leaks here, thank goodness. We are Very happy with their work!
Madison Ullman9 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
I was referred to Builder Ben by a neighbor who had her primary bathroom remodeled. I called Ben up and he came to see my bathroom I wanted redone. He gave many great suggestions which I think helped make this bathroom my dream bathroom! This was my first time having work done at my place so I was nervous but Ben, Cody and all the guys were very pleasant to work with from start to finish! I love it!
Hayli W3 reviewsiTotal number of Google reviews Hayli has written across all businesses on Google Maps, not just this one.
As a first-time homeowner and a single woman, I had no clue about roofs and when I started to see some signs of water damage I called Builder Ben up and they made everything seem so easy! They were so professional throughout the whole new roof process, and took great care of everything to the last nail. I really appreciated their warranty and work guarantee compared to other company quotes, so I know I can feel safe and stress free, I would highly recommend!
Tamara CarreraLocal Guide · 30 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Well, who knew my old walk-in closet was just waiting to become the cutest little en-suite bathroom? Builder Ben did, that’s who! Cody and his team were an absolute delight, soo patient with my ideas, and full of smart solutions! I’m over the moon with the results of my dream bathroom!!
