Pest control service · Fishers, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty88−1.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 121 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★484 Google reviews · 16 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
55%reviews answered by the owner
$86typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bulwark Exterminating 4.9 out of 5 based on 484 reviews, highlighting punctual technicians who provide thorough explanations and effective treatments for pests like spiders, ants, and wasps. Customers frequently praise the company's responsive communication, including arrival notifications and willingness to handle special requests or re-treatments. However, some lower-rated reviews criticize the customer service department for poor record-keeping, billing errors, and missed appointments, leading to frustration with account management despite satisfaction with the on-site work.
Google rating: 4.9 out of 5 from 484 reviews (95% five-star).
Reviews on this page: 484 Google reviews (459 with written comments, 13 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 27, 2026.
Service: Wildlife serving Fishers, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bulwark ExterminatingWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bulwark Exterminating: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bulwark Exterminating: 84/100 on this factor. Category median: 92.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bulwark Exterminating: 88/100 on this factor. Category median: 98.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bulwark Exterminating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bulwark Exterminating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bulwark Exterminating: 90/100 on this factor. Category median: 90.A
90
Bar = this company · dark tick = category median.
Star ratings
484 Google reviews we collected
4.9of 5
5 stars45895%
4 stars122%
3 stars31%
2 stars41%
1 star71%
Praise vs complaints
Phrases our text analysis found in 459 written reviews
98%praise
Praise79898%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3635%
Reasonable6261%
Overpriced00%
Not sure44%
$86-17% vs typical wildlife removal services
Middle half of what 61 customers paid ($52–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25631%
Quality & results21927%
Communication12015%
Speed & response11714%
Would recommend779%
Price & value132%
Honesty & trust121%
What customers talk about
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was he extremely detailed, he was so understanding and friendly.”
“James (Jimmy) did a wonderful job explaining and taking care of our families needs.”
“He was the FIRST employee to tell me I had FREE return visits if the problems were not resolved with any treatment for UP TO ONE YEAR.”
“Juanyei came out in 90 degree weather, took his time and explained everything to me.”
“Incredibly responsive to additional spot treatments, normally coming up to spray the very next day.”
“I would highly recommend them for any pest problems you have!”
“I would highly recommend this company based on his service!”
“Answered every question we had and worked with us to find the best and most reasonable option.”
“Too expensive still have bugs”
“I honestly wish I had called them sooner to get rid of the spiders and centipedes!”
“They feel so much like a scam that it's truly scary they haven't been held accountable yet.”
People customers mention
Harvey42 reviews
Wiley26 reviews
Sanders25 reviews
Andy14 reviews
Owen14 reviews
Rafail13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bulwark Exterminating for 8 kinds of job. Pick one to see what they paid and said.
RRobert11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
James A. Louis was the technician who treated my home. He arrived on time and was very thorough and professional, explaining the treatment and which pests he would be treating my home for.
Paid $1–20Great priceHome inspectionSpider exterminationGeneral pest inspection
PPatriceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Juanyei came out in 90 degree weather, took his time and explained everything to me. He educated me on why I was having spiders. The care that he put into my home made me proud to be a bulwark customer. He assured me of what he could do and he just went above and beyond. Customer service like this is rare these days. When I get it I’m extremely grateful.
Paid $60–80Great priceSpider exterminationGeneral pest inspection
SSandyLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional service! Tray is a super nice and respectful guy and answered all my questions. Very happy with Bulwark!
Paid $40–60Great priceBug & insect extermination
LLiz5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They made this process extremely easy and not embarrassing. I was amazed how professional and how friendly and helpful they were throughout the whole process.
Paid $120–140Great priceHome inspection
GGary14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Tray did a good job. Was friendly and very helpful with a couple questions we had.
Paid $40–60Great priceHome inspection
EEmily3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very impressed with technician Juanyei. He was knowledgeable, professional, and very thorough. Already recommended him to others! James Anderson is also very kind and professional. Love working with this group
Paid $100–120Reasonable priceGeneral pest inspectionMosquito extermination
James A. Louis was the technician who treated my home. He arrived on time and was very thorough and professional, explaining the treatment and which pests he would be treating my home for.
Price assessment: Great price
Price: $1–20
Services: Home inspection, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Spiders, Other
Response from the owner · an hour ago
Thank you for taking the time to share your story, Robert! If you're open to discussing this further, please send us an email at [email protected] so we can take our service to the next level.
B
Bad Swine8 reviewsiTotal number of Google reviews Bad has written across all businesses on Google Maps, not just this one.
3rd Review 5 ⭐️
James (Jimmy) did a wonderful job explaining and taking care of our families needs. I would definitely recommend this company. Also Maurice the customer service representative took care of a scheduling issue. These people really care about their customers. Thank you all!
The free re-treatments are a plus.
2nd Review 5 ⭐️
Trajan Pruitt did a wonderful job. He took the time to explain everything he was doing. he also reassured me of the process and asked if I had any questions. Don’t hesitate to ask. He explained everything about the follow up treatment. I give 5 ⭐️service for your team these guys really know their stuff.
1st Review 5 ⭐️
I would first like to thank Juanyei T for everything. He explained everything he was doing as well, as answered all my questions and I had many. 😊 He made a terrible experience for me more comfortable. I definitely would recommend Bulwark Exterminating.
Price assessment: Reasonable price
Services: General pest inspection
Response from the owner · Edited a week ago
Wow, Elle! Thank you for taking the time to share your positive experience. We truly appreciate it!
K
KELLY CORBRAY11 reviewsiTotal number of Google reviews KELLY has written across all businesses on Google Maps, not just this one.
Juanyei came out in 90 degree weather, took his time and explained everything to me. He educated me on why I was having spiders. The care that he put into my home made me proud to be a bulwark customer. He assured me of what he could do and he just went above and beyond. Customer service like this is rare these days. When I get it I’m extremely grateful.
Price assessment: Great price
Price: $60–80
Services: Spider extermination, General pest inspection
Response from the owner · Edited 2 weeks ago
Wow, Patrice! Thank you for taking the time to share your positive experience. We truly appreciate it!
A
Abriana Harris2 reviewsiTotal number of Google reviews Abriana has written across all businesses on Google Maps, not just this one.
Our technician was Louis Anderson (James A), and he was ABSOLUTELY phenomenal. We were weary about the process but he went above and beyond. Not only was he extremely detailed, he was so understanding and friendly. Easy to talk to and made us feel so comfortable. He took his time and didn’t rush even a little. He explained everything thoroughly and even gave us tips/advice. 10/10 service. He deserves a raise! 🖤
Price assessment: Great price
Services: Home inspection, General pest inspection
Response from the owner · 2 weeks ago
5 stars! Abriana, thank you for taking the time to leave us a stellar review. It means so much to us!
J
Jillian Squires1 reviewiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
