Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts
Google reviewers rate Burnett Automotive highly, citing friendly staff, prompt service, and competitive pricing for tire repairs and maintenance. However, lower-rated feedback highlights patterns of diagnostic errors, unexpected cost overages, and dismissive communication regarding warranty claims or workmanship issues.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,111 Google reviews we collected
Phrases our text analysis found in 651 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 651 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was her first dealings with Burnett and she was impressed with the professionalism and in particular John explaining what needed to be repaired.”
“Manager was quite condescending on the phone and didn’t seem to be listening.”
“AC recharge service performed as promised; shuttle home was quick and convenient; work was completed quickly; pricing was very reasonable.”
“…y reset the sensors, as well as let them know that I had a potential slow leak in 1 tire.…”
“Burnett once again worked the repair in despite their schedule being full… great service!”
“I recently had a terrible experience with Burnett Automotive on 112 College Boulevard I initially took my car there for oil change and tire rotation…”
“Customer service was real good, great work, fair pricing.”
“But, I'll never darken their doorway again after this blatant price gouging effort.”
“Has always been a trusted resources for our car repairs and maintenance.”
“They always do a great job for me and I highly recommend them!”
“No need to worry about me as a customer I will not be back.”
“Burnett on 135th and Quivira listened to my needs, communicated politely, and had my car serviced quickly and professionally.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job. Pick one to see what they paid and said.
Burnett is an outstanding service center. Have never had an issue with them. Great service, friendly, decent prices. Strongly recommend them!!
Thank you for taking care of my wife’s car. It was her first dealings with Burnett and she was impressed with the professionalism and in particular John explaining what needed to be repaired.
Has always been a trusted resources for our car repairs and maintenance. Everyone is very nice and professional. My family have been bringing our cars here for over a decade.
This was my first time bringing my Kia to Burnett’s. A friend recommended them. I was able to get an appointment the next day. Everyone was extremely friendly and they rotated my tires for free! The price was at least $40-$50 less than where I used to take my car. I will definitely be returning!
Excellent same day service without an appointment. I had a flat tire….they fixed the flat and put it back on my Bronco.
Bought a new set of Goodyear tires for my Land Cruiser. They took their time to properly clean the rims and get the tires installed and balanced. They used proper procedure to torque the lugs on my wheels. It took a bit longer, but they did it correctly and that's what was most important to me. I will work with them again.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 80 | — |
| Oil change | 57 | — |
| Wheel alignment | 21 | — |
| General repairs | 13 | — |
| Battery | 13 | — |
| Brakes | 13 | — |
| Air & cabin filter replacement | 10 | — |
| Transmission | 7 | — |
4.9 ★★★★★ 1,111 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Burnett is an outstanding service center. Have never had an issue with them. Great service, friendly, decent prices. Strongly recommend them!!
Thank you, David! We appreciate your kind words and support.
Thank you for taking care of my wife’s car. It was her first dealings with Burnett and she was impressed with the professionalism and in particular John explaining what needed to be repaired.
Thank you, Kevin, for your wonderful feedback! We're glad to hear that your wife had a positive experience with us and that John was able to provide clear explanations. We appreciate your support!
Great, quick service and very competetive prices.
Elyes, thank you for the kind words!
Has always been a trusted resources for our car repairs and maintenance. Everyone is very nice and professional. My family have been bringing our cars here for over a decade.
Thanks for the continued business Robyn!
This was my first time bringing my Kia to Burnett’s. A friend recommended them. I was able to get an appointment the next day. Everyone was extremely friendly and they rotated my tires for free! The price was at least $40-$50 less than where I used to take my car. I will definitely be returning!
Excellent same day service without an appointment. I had a flat tire….they fixed the flat and put it back on my Bronco.
Thank you, Dennis, for sharing your great experience! We're thrilled our team could provide you with excellent same-day service to fix your flat and get your Bronco back on the road. We look forward to assisting you again! Safe travels!
Bought a new set of Goodyear tires for my Land Cruiser. They took their time to properly clean the rims and get the tires installed and balanced. They used proper procedure to torque the lugs on my wheels. It took a bit longer, but they did it correctly and that's what was most important to me. I will work with them again.
Thank you, Mark, for your detailed feedback! We're thrilled you appreciated our meticulous work on your Land Cruiser tires. We look forward to serving you again!
Great service
Thank you, Lisa! We're thrilled to hear you enjoyed the great service2. We look forward to assisting you again. Safe travels!
Thanks for your service …
Thank you, Joseph, for your kind words! We're thrilled to hear you're satisfied with our service. We look forward to serving you again!
Had tire pressure gauges replaced. Started on time and finished on time.
Thank you, Thomas! We're thrilled to hear your service met your expectations. We look forward to assisting you again!
Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts
