Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Customers frequently highlight the shop's punctuality, honest communication, and fair pricing for services like tire installation, brake repairs, and oil changes. The high rating reflects satisfaction with professional staff who provide clear explanations and timely work. However, some lower-rated reviews cite issues with unexpected assessment fees, extended repair times, or perceived dishonesty regarding service recommendations.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
876 Google reviews we collected
Phrases our text analysis found in 546 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 546 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have recently used them for new tires on two cars and everyone involved was helpful and professional.”
“Everything seem to me like I had unethical, unqualified and unprofessional technician took care of my car in rush!”
“Great service, very clean and comfortable waiting area, great magazine selection, AND $1 cold beverage machine!”
“…hat my check engine light is still on, the tire pressure monitors are not working right, all of the tires are either over filled to different pressure…”
“They fixed our brakes and did an oil change all for a fair price and got us in fast.”
“Need a tire checked due to a slow leak and they squeezed me in, fixed the tire and had me on my way in 45 minutes!”
“It was done in a reasonable amount of time and was done well.”
“I really think I have been overcharged for labor.”
“Easy, no fuss no up cells… Just reliable good work!”
“Nathan, is a deceitful and dishonest service advisor.”
“I highly recommend Burnett Automotive for all your service needs!”
“Won't recommend them.”
“We were very pleased with their communication, pricing and overall service we received.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job. Pick one to see what they paid and said.
Keegan was responsive, honest, and thorough. They did a great job on our 2009 Toyota Camry.
They fixed our brakes and did an oil change all for a fair price and got us in fast. They completed the job in a timely manner and gave us a warranty for their work. Definitely recommend!
Excellent service and communication. We have recently used them for new tires on two cars and everyone involved was helpful and professional.
I just moved to the area and my extended family here typically has my uncle do all of our auto work, but when this issue stumped him, this is the only shop my family recommended. The service was quick, professional, and honest. I would go again next time
Bought new tires at Costco who sells tires but cannot do alignments (makes no sense). We have used Burnett in the past and called them and set an appointment. I arrived earlier than my appointment and they worked me in no problem. I logged in to their free WiFi and started some work. They gave me the diagnostic and…
I needed a battery for my '22 4 Runner. I discussed with Burnett Automotive over the phone and ended up scheduling an appointment for that afternoon. In and out in 30 minutes. Great service, very clean and comfortable waiting area, great magazine selection, AND $1 cold beverage machine!!!!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 65 | — |
| Tires | 54 | — |
| General repairs | 24 | — |
| Brakes | 17 | — |
| Battery | 15 | — |
| Wheel alignment | 15 | — |
| Air conditioning | 11 | — |
| Air & cabin filter replacement | 9 | — |
4.9 ★★★★★ 876 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Keegan was responsive, honest, and thorough. They did a great job on our 2009 Toyota Camry.
They fixed our brakes and did an oil change all for a fair price and got us in fast. They completed the job in a timely manner and gave us a warranty for their work. Definitely recommend!
Excellent service and communication. We have recently used them for new tires on two cars and everyone involved was helpful and professional.
Thank you, S Randall! We're thrilled to know you had excellent service and communication. We appreciate your trust in us for your new tires and look forward to helping you again in the future!
Awesome service
Thank you for the kind words, Stephanee!
I just moved to the area and my extended family here typically has my uncle do all of our auto work, but when this issue stumped him, this is the only shop my family recommended. The service was quick, professional, and honest. I would go again next time
Thank you, Momo T, for trusting our team with your vehicle! We're honored to be your family's go-to recommendation. Glad we could provide quick, professional, and honest service. We look forward to assisting you again! Safe travels!
Bought new tires at Costco who sells tires but cannot do alignments (makes no sense). We have used Burnett in the past and called them and set an appointment. I arrived earlier than my appointment and they worked me in no problem. I logged in to their free WiFi and started some work. They gave me the diagnostic and told me the current alignment was essentially dead on. No adjustments required. My tire pressure management system was showing low air in one of the new tires. They adjusted it via the touchscreen in the car and verified it was inflated properly but the system requires you to also update inside the vehicle. They pulled the car around and said it would be no charge. Personally, I think I owe them for their time and labor and would have gladly paid for the peace of mind. This is why they get 5-stars and we will for sure be back!! Thank you Burnett at 147th and Metcalf!
Thank you, Mike, for sharing your fantastic experience! We're thrilled to hear that our team could assist with your alignment check and tire system adjustment. It’s wonderful knowing we exceeded your expectations, and we greatly appreciate your loyalty. We're looking forward to serving you again in the future! Safe travels!
I needed a battery for my '22 4 Runner. I discussed with Burnett Automotive over the phone and ended up scheduling an appointment for that afternoon. In and out in 30 minutes. Great service, very clean and comfortable waiting area, great magazine selection, AND $1 cold beverage machine!!!!
Hi Jeff, thank you for sharing your positive experience! We're thrilled to hear you appreciated the quick service, clean waiting area, and extra touches like the magazine selection and beverage machine. We look forward to assisting you again! Safe drives!
We have had three cars worked on in the past month. Tires, brakes, oil changes. Keegan and the gang were professional and courteous. Long time customer, we will be back
Thank you, Larry! We're thrilled to hear about your positive experiences with tires, brakes, and oil changes. Keegan and the team appreciate your kind words and loyalty. We look forward to continuing to serve you!
Thank you! To all the employees for a wonderful job. I will recommend Burnett to my family and friends.
Thank you Shelly! We appreciate your review and recommendation.
Their estimate be others, they were able to get me in within a couple days of the estimate and they did a great job! Easy, no fuss no up cells… Just reliable good work!
Thank you, Sherri! We're thrilled to hear our team provided you with reliable and hassle-free service. We appreciate your trust and look forward to helping you again!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
