Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

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Caffeine Station

Coffee shop · Holladay, UT · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%95+26.8Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 90%
4.9 ★★★★★ 381 Google reviews · 24 photos
95%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
📞 Call (801) 938-9967Request a call backWebsite ↗

Caffeine Station at a glance

Google reviewers rate Caffeine Station 4.9 out of 5 based on 381 reviews, with the owner responding to all comments. Customers frequently praise the quality of coffee, espresso, and food items like bagels, breads, and crepes, noting reasonable prices and quick, friendly service. Recurring themes include a cozy atmosphere and memorable customer care. However, some lower-rated reviews criticize specific food items for being subpar or thick, and a minority describe inconsistent or cold interactions from staff.

  • Google rating: 4.9 out of 5 from 381 reviews (95% five-star).
  • Reviews on this page: 381 Google reviews (329 with written comments, 93 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Ice Cream Shop serving Holladay, Utah.

Data from Google, last updated October 28, 2026.

Score profile vs other ice cream shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction90Reliability95Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 90 (median 83)Reliability: 95 (median 80)Momentum: 100 (median 100)Replies to reviews: 100 (median 59)
Caffeine StationIce Cream Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caffeine Station: 90/100 on this factor. Category median: 83.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caffeine Station: 95/100 on this factor. Category median: 80.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caffeine Station: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caffeine Station: 100/100 on this factor. Category median: 59.A
100

Bar = this company · dark tick = category median.

Star ratings

381 Google reviews we collected

  • 5 stars36195%
  • 4 stars123%
  • 3 stars51%
  • 2 stars10%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 329 written reviews

  • Praise27999%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude15856%
  • Would recommend4014%
  • Quality & results3613%
  • Price & value248%
  • Speed & response176%
  • Honesty & trust83%

What customers talk about

We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I always appreciate the 1 day old 50% off sweet treats.”
  • “My go-to order is the hot chocolate and the homie egg cheddar bagel with avocado instead of meat (makes a great vegetarian option).”
  • “Pleasant atmosphere, wonderful service, plenty of parking, decent prices.”
  • “I haven't had their meals, but coffee and chai alone are worth it.”
  • “Summer, without prompt, REMINDED ME of my last order, down to the brown sugar.”
  • “The chai was pretty good- nothing to write home about flavor wise, but honestly imo most Chai here is not good so yeah, decent.”

People customers mention

  • Sandy 13 reviews
  • Coffee 7 reviews
  • Thai 6 reviews
  • Otto 4 reviews
  • Australian 4 reviews
  • Chai 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

MistyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always yummy! I always appreciate the 1 day old 50% off sweet treats. Coffee and Latte and Chai Macha is my faves! Love this place! 6am - 3pm sandy, Utah

Abigail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Salmon everything bagel, delicious. Cortado plus pumpkin syrup, AMAZING! Usual prices as well, maybe a tad cheaper. This place would be my go-to if I lived here!

Alycia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cozy coffee shop with delicious crepes! Latte was also very good. Would definitely return! Flavors in the crepes are well balanced. Highly recommend.

Lucas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The man working the front counter was absolutely amazing couldn’t recommend a better place to get coffee and the salmon bagel was incredible

NaomiLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This place is darling! Their decaf espresso is amazing (which is hard to find). Food is not over priced. They have cute yellow tables outside and a great view of the mountains. It's never too busy. 😊

Customer photo from Naomi's review
ErikaLocal Guide · 332 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great coffee and great espresso. The service is excellent. We always get our coffee quickly. Friendly staff. Definitely a go-to spot with good prices.

Compare with

Photos

Customer reviews

4.9 ★★★★★ 381 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ross MurrayLocal Guide · 255 reviewsTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

love this place. we come here almost every morning to start a relaxing day

Derrick Larry4 reviewsTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful place!!!!

Response from the owner · a week ago

Thank you so much

Hannah LopezLocal Guide · 47 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I got the Thai iced coffee and it was very good. The interior is also so cute!

Response from the owner · 3 weeks ago

Thanks Hannah we are really appreciate it 👍

Misty AvilesLocal Guide · 11 reviewsTotal number of Google reviews Misty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always yummy! I always appreciate the 1 day old 50% off sweet treats. Coffee and Latte and Chai Macha is my faves! Love this place! 6am - 3pm sandy, Utah

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $10–20
  • Noise level: Quiet, easy to talk
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · 3 weeks ago

Thank you Misty See you soon

Abigail Garcia3 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Salmon everything bagel, delicious. Cortado plus pumpkin syrup, AMAZING! Usual prices as well, maybe a tad cheaper. This place would be my go-to if I lived here!

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $10–20
  • Noise level: Quiet, easy to talk
  • Parking space: Plenty of parking
Response from the owner · 3 weeks ago

Hi Abigail, thank you so much for your kind words and your support

Joshua FlackLocal Guide · 77 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I enjoy coming here.

  • Order type: Take out
  • Meal type: Breakfast
  • Price per person: $10–20
  • Group size: 1 person, 2 people, 3-4 people
Response from the owner · 3 weeks ago

Thank you then see you tomorrow

Dana Garcia8 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best London Fog I’ve ever had !

Response from the owner · a month ago

Thank you Dana 🙏

Alycia Coutts3 reviewsTotal number of Google reviews Alycia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cozy coffee shop with delicious crepes! Latte was also very good. Would definitely return! Flavors in the crepes are well balanced. Highly recommend.

Response from the owner · a month ago

Hi Alycia, we are so glad to hear that you enjoyed our crepe and coffee Thank you very much for your kind words and your support. See you next time.🥰

Macey8 reviewsTotal number of Google reviews Macey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly owners & excellent coffee

  • Order type: Dine in
  • Price per person: $1–10
Response from the owner · 2 months ago

Thank you for sharing your experience.

Lucas3 reviewsTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The man working the front counter was absolutely amazing couldn’t recommend a better place to get coffee and the salmon bagel was incredible

  • Order type: Dine in
  • Meal type: Lunch
Response from the owner · 2 months ago

Hi Lucas, thank you for your kind words and your support🙏

Caffeine Station on Google Maps →

Business details