Auto body shop · Fishers, IN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#101 of 123 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 18%
4.6★★★★★467 Google reviews · 24 photos
84%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Caliber Collision 4.6 out of 5 based on 467 reviews, with the owner responding to ninety percent of feedback. Customers frequently highlight professional staff, detailed communication via text, and vehicles returned earlier than scheduled in excellent condition. However, some low-star reviews describe significant delays, poor response times to calls, and claims of additional damage or missing parts discovered upon pickup.
Google rating: 4.6 out of 5 from 467 reviews (84% five-star).
Reviews on this page: 467 Google reviews (258 with written comments, 12 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 30, 2026.
Service: Auto Body Shop serving Fishers, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Caliber CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision: 74/100 on this factor. Category median: 90.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision: 67/100 on this factor. Category median: 86.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
467 Google reviews we collected
4.6of 5
5 stars39084%
4 stars388%
3 stars82%
2 stars82%
1 star235%
Praise vs complaints
Phrases our text analysis found in 258 written reviews
93%praise
Praise32693%
Complaints257%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1950%
Reasonable1437%
Overpriced13%
Not sure411%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8925%
Staff & attitude8625%
Speed & response5315%
Communication5014%
Would recommend4312%
Price & value206%
Honesty & trust103%
What customers talk about
We read 258 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they did a great job keeping me up to date on my car and its progress and made sure to have it done before I needed my car back to travel and everythi…”
“While retrieving items from my vehicle we WITNESSED damaged parts placed inside my car.”
“Friendly, polite and professional interactions in person and on phone.”
“They were able to get me in immediately and operational within an hour, which - as a single mom with no backup transport was already amazing, but then…”
“…ns about casual (and very incomplete) evaluation of damage; and about delay in the repair schedule.…”
“They kept me informed every step of the process through text message Communications, so I was never in the dark.”
“They never kept me updated.”
“Caliber Collison is the only place I would recommend for excellent repair work”
“…nd I strongly advise anyone—especially owners of high-end vehicles—to avoid this location.…”
“Excellent customer service, great communication, fair and reasonable price, completed early.”
“Pricey”
“OEM replacement parts and a touch up paint job that I honestly can not tell where they had to touch up the paint.”
“I've been lying for a whole week that they'll have it ready and they don't.”
People customers mention
Pike10 reviews
Chris5 reviews
Indianapolis3 reviews
Lawrence3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Caliber Collision for 7 kinds of job. Pick one to see what they paid and said.
DDarius2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Excellent service work. Friendly, polite and professional interactions in person and on phone. They kept me informed every step of the process through text message Communications, so I was never in the dark. They completed the repairs way ahead of schedule and did an excellent job. The vehicle actually looks brand…
Great pricePaintingBody & Trim
TTeresa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Needed body repair after I was hit. Excellent customer service, great communication, fair and reasonable price, completed early. My car looks great.
Reasonable priceBody & Trim
KKarla9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am extremely happy with the work that was done on my car. The body work was beautiful and Chad, Chris and everyone else there were very professional, helpful and kind. My car was ready earlier than expected and that made me really happy.
Reasonable priceBody & Trim
CChassidy15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very easy, smooth and pleasant experience! My car was ready even earlier than expected. Friendly, attentive customer service.
AAlayna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had to get my license plate remounted due to it being ripped out. I was in and out with in 5mins amazing work!!
Great priceService not listed
AAdreanne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Caliber Collision fixed my License plate screw hole. The staff was very professional and friendly. I dropped by without an appointment to get the screw hole fixed. They helped me instantly when I walked in. The technician fixed my problem in less than 15 minutes. I will always use Caliber Collision for my auto body repairs.
Excellent service work. Friendly, polite and professional interactions in person and on phone. They kept me informed every step of the process through text message Communications, so I was never in the dark. They completed the repairs way ahead of schedule and did an excellent job. The vehicle actually looks brand new and my friends and family are giving me compliments on how nice it looks. Great job and great service.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 2 days ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Darius.
T
Teresa Adams-Anderson1 reviewiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Needed body repair after I was hit. Excellent customer service, great communication, fair and reasonable price, completed early. My car looks great.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a week ago
We are so grateful to have had the opportunity to work with you, Teresa! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
K
Karla Mitchell9 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I am extremely happy with the work that was done on my car. The body work was beautiful and Chad, Chris and everyone else there were very professional, helpful and kind. My car was ready earlier than expected and that made me really happy.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Karla! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
C
Chassidy Hendricks15 reviewsiTotal number of Google reviews Chassidy has written across all businesses on Google Maps, not just this one.
Very easy, smooth and pleasant experience! My car was ready even earlier than expected. Friendly, attentive customer service.
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Chassidy! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
A
Alayna Dickenson1 reviewiTotal number of Google reviews Alayna has written across all businesses on Google Maps, not just this one.
Caliber Collision fixed my License plate screw hole. The staff was very professional and friendly. I dropped by without an appointment to get the screw hole fixed. They helped me instantly when I walked in. The technician fixed my problem in less than 15 minutes. I will always use Caliber Collision for my auto body repairs.
Price assessment: Great price
Services: Body & Trim, Service not listed
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Adreanne! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
H
Hunter Ritter4 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Lance and the team did great work! Definitely will be back in the future!
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a month ago
Hunter, we are thrilled to hear that our team took excellent care of you and your vehicle repairs from start to finish! Thank you for the phenomenal review. We hope you enjoy the rest of your day!
T
Thomas Ewing2 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Caliber takes pride in the work they do. All the way down to the finest detailing. I have been to more than 1 location and always the same outcome. Their work is impeccable.
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Thomas! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
A
AJ SLocal Guide · 67 reviewsiTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
We are so grateful to have had the opportunity to work with you! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
T
tim argenbrightLocal Guide · 204 reviewsiTotal number of Google reviews tim has written across all businesses on Google Maps, not just this one.
Cut me up to you on every step. Kept me very informed very helpful.
Price assessment: Reasonable price
Services: Steering & suspension repair, Painting, Body & Trim
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Tim.
