Auto body shop · Fishers, IN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 123 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★514 Google reviews · 24 photos
92%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Caliber Collision 4.8 out of 5 based on 514 reviews, noting the owner responded to 93% of them. Customers frequently praise the shop for punctual repairs, frequent progress updates via text and phone, and seamless coordination with insurance providers. However, lower-rated feedback highlights instances of significant delays, missed quality control checks, and unresolved mechanical issues that required external repairs.
Google rating: 4.8 out of 5 from 514 reviews (92% five-star).
Reviews on this page: 514 Google reviews (283 with written comments, 12 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 30, 2026.
Service: Auto Body Shop serving Fishers, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Caliber CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caliber Collision: 86/100 on this factor. Category median: 90.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caliber Collision: 77/100 on this factor. Category median: 86.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caliber Collision: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caliber Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caliber Collision: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
514 Google reviews we collected
4.8of 5
5 stars47292%
4 stars194%
3 stars31%
2 stars20%
1 star184%
Praise vs complaints
Phrases our text analysis found in 283 written reviews
93%praise
Praise45493%
Complaints337%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1231%
Reasonable2359%
Overpriced00%
Not sure410%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12325%
Staff & attitude10321%
Communication8918%
Would recommend8117%
Speed & response5912%
Price & value173%
Honesty & trust153%
What customers talk about
We read 283 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wonderful service in all aspects of Caliber Collision!”
“Terrible service 😡, they had my car for almost 3 months and returned it with problems that I had to pay to have fixed elsewhere.”
“Awesome place to work with, Amber is wonderful and very helpful.”
“They cut the wire for the remote start, and the manager was very rude.”
“They kept me updated all the time and if the pick up date changed they always kept me informed the entire way!”
“Caleb was fantastic to work with - would recommend to anyone needing car repairs!”
“If you love your car then stay away from this place.”
“The customer service was top-notch, and the turn-around time was incredibly fast.”
“The whole repair process was chalked full of unnecessary delays caused by Caliber inexperience and lack of required tools to work on a BMW.”
“Very reasonable pricing too!”
“After hearing their quote, I decided to get a second opinion before agreeing to any repairs or payments.”
“With not being from the area and having terrible luck with cars, I’m always worried about who to trust when needing repairs.”
“Rude attitide and liars do not trust this place”
People customers mention
Caleb15 reviews
Andy8 reviews
Asia5 reviews
Amber4 reviews
Park4 reviews
Geico4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Caliber Collision for 8 kinds of job. Pick one to see what they paid and said.
AAndy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Awesome place to work with, Amber is wonderful and very helpful. I get lots of work done here, thanks to everyone for being friendly.
SSavannah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Excellent customer service. Speedy repair time. Wonderful communication. Highly recommend this shop for your repairs!
Mmarcie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Caliber Collision, Fishers location
Friendly, Great customer service! They had my vehicle for 2 weeks (as estimated) I received about 5-6 text messages during that time updating me on their progress!
I definitely recommend
JJaym12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Got my car back in perfect shape and even a touch early. Great service. Nice place!
Not surePaintingBody & Trim
MMark10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I appreciated getting text updates regarding the progress of the work on our vehicle along wih the estimated completion date.
Reasonable pricePaintingBody & Trim
DDustin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I got my car back in the same condition that I bought it brandnew and this was after it getting $6000 worth of damage from hitting a deer! They kept me updated all the time and if the pick up date changed they always kept me informed the entire way! They even gave it a nice wash inside and out when they gave it…
Awesome place to work with, Amber is wonderful and very helpful. I get lots of work done here, thanks to everyone for being friendly.
Response from the owner · 4 days ago
We are so grateful to have had the opportunity to work with you, Andy! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
S
Savannah Hernandez8 reviewsiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
Excellent customer service. Speedy repair time. Wonderful communication. Highly recommend this shop for your repairs!
Response from the owner · 4 days ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Savannah.
B
Beth Brown2 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Caliber Collision, Fishers location
Friendly, Great customer service! They had my vehicle for 2 weeks (as estimated) I received about 5-6 text messages during that time updating me on their progress!
I definitely recommend
Response from the owner · a week ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Marcie.
J
Jaym Esch12 reviewsiTotal number of Google reviews Jaym has written across all businesses on Google Maps, not just this one.
Got my car back in perfect shape and even a touch early. Great service. Nice place!
Price assessment: Not sure
Services: Painting, Body & Trim
Response from the owner · 2 weeks ago
We are so grateful to have had the opportunity to work with you, Jaym! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
R
Rizwan KhalidLocal Guide · 66 reviewsiTotal number of Google reviews Rizwan has written across all businesses on Google Maps, not just this one.
I appreciated getting text updates regarding the progress of the work on our vehicle along wih the estimated completion date.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 4 weeks ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Mark.
D
Dustin Wolf-Cooke7 reviewsiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
I got my car back in the same condition that I bought it brandnew and this was after it getting $6000 worth of damage from hitting a deer! They kept me updated all the time and if the pick up date changed they always kept me informed the entire way! They even gave it a nice wash inside and out when they gave it back! And I didn't have to mess with the rental car afterwards they returned it for me!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Dustin.
M
Mike WolfardLocal Guide · 30 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Kept me updated through out the repair process and completed the repair in the time promised.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a month ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Mike.
S
Sharon Larrison2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Wonderful service in all aspects of Caliber Collision!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a month ago
We are so grateful to have had the opportunity to work with you, Sharon! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
