Air conditioning contractor · Oakland, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★63 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$351typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for punctual arrivals, rapid response times, and clear communication regarding necessary repairs. Reviewers note fair pricing and professional service across various tasks, including furnace maintenance, air conditioning repairs, and water heater fixes. One common criticism involves confusion over the cost of initial estimates, with a customer finding the fee for a commercial heating unit visit higher than expected despite the website listing free estimates.
Google rating: 5.0 out of 5 from 63 reviews (97% five-star).
Reviews on this page: 63 Google reviews (52 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 22, 2026.
Service: Heat Pump Installation Service serving Oakland, California.
Data from Google, last updated October 28, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
California HVACHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.California HVAC: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.California HVAC: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.California HVAC: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.California HVAC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.California HVAC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
5.0of 5
5 stars6197%
4 stars12%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
99%praise
Praise11499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
$351-23% vs typical heat pump installation services
Middle half of what 4 customers paid ($195–$707) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2723%
Quality & results2623%
Staff & attitude2320%
Would recommend1816%
Price & value1513%
Communication33%
Honesty & trust33%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I needed to repair the heater in my home, so I called California HVAC, and they arrived right on time.”
“We needed our furnace fixed ASAP and he came quickly, assessed the problem and fixed it once the parts came in.”
“Would recommend Jorge for expertise on old furnaces!”
“I would recommend them for your home heating needs!”
“Very professional and knowledgeable and experienced, excellent service, very fair prices and lovely to deal with.”
“They came within hours of me calling, explained what needed to be done and why (which I appreciate, because so often people don’t show you what’s wron…”
“The technician was very honest in telling me that it couldn't be fixed—that even if he repaired it, it would just break down again—so I decided to wai…”
People customers mention
Jorge10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired California HVAC for 5 kinds of job. Pick one to see what they paid and said.
Olivia15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Jorge and his son cleaned my 30 year old furnace for routine maintenance and sealed gaps in the ducts using aluminum tape. Would recommend Jorge for expertise on old furnaces!
Paid $400–600
MargaretLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Jorge and his assistant were very professional, knowledgeable, and the best part is they were so fast! They came within hours of me calling, explained what needed to be done and why (which I appreciate, because so often people don’t show you what’s wrong they just tell you), and the problem was fixed a few hours…
Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenance
merari3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Mr. Jorge is very kind, punctual, and professional. He repaired our air-conditioning, and it works perfectly.
Jorge and his son cleaned my 30 year old furnace for routine maintenance and sealed gaps in the ducts using aluminum tape. Would recommend Jorge for expertise on old furnaces!
Price: $400–600
Response from the owner · 5 days ago
Thank you, Olivia, for the wonderful 5-star review and recommendation. We’re glad Jorge and his son met your expectations with the furnace maintenance and duct sealing. We appreciate your trust and look forward to serving you again.
California HVAC
Angel Luis Perez1 reviewiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Excellent service and professionalism. My home's air conditioning had stopped working, and they got it running perfectly again.
Response from the owner · 7 months ago
Thank you for your excellent review, Angel Luis. We appreciate you recognizing our team's professionalism and the quality of service. We value your trust and look forward to the opportunity to serve you again.
California HVAC
anderli gabriela perez roberto2 reviewsiTotal number of Google reviews anderli has written across all businesses on Google Maps, not just this one.
I needed to repair the heater in my home, so I called California HVAC, and they arrived right on time. The technician was very honest in telling me that it couldn't be fixed—that even if he repaired it, it would just break down again—so I decided to wait until I could get a new one. I was very impressed by the professionalism with which the service was provided. I would definitely call this company again.
Price assessment: Great price
Response from the owner · 7 months ago
Thank you for sharing your experience. We're pleased our technician arrived on time and provided clear, professional guidance about your heater. We appreciate your trust and look forward to serving you again.
California HVAC
Margaret HuntLocal Guide · 11 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Jorge and his assistant were very professional, knowledgeable, and the best part is they were so fast! They came within hours of me calling, explained what needed to be done and why (which I appreciate, because so often people don’t show you what’s wrong they just tell you), and the problem was fixed a few hours later. Pricing was fair and service was top notch. Considering I have not had any maintenance on my heater in 10+ years, they did a great job bringing it back up to speed. Highly recommend!
Price assessment: Reasonable price
Price: $1,000+
Services: HVAC system repair, HVAC system maintenance
Response from the owner · 8 months ago
Thank you, Margaret, for your kind words. We're glad Jorge and his assistant were able to respond quickly, explain the work, and get your heater running smoothly. We appreciate your recommendation and your trust after so many years without maintenance.
California HVAC
Combat Medico1 reviewiTotal number of Google reviews Combat has written across all businesses on Google Maps, not just this one.
Awesome work. They dealt with unexpected extra work and won. Pleasant and very professional. Will refer and continue to seek their skills.
Response from the owner · 10 months ago
Thank you for your fantastic feedback. We're glad to hear that you were pleased with our team's ability to handle unexpected challenges while maintaining professionalism. Your referrals mean a lot to us, and we look forward to continuing to serve you in the future.
Hannah PetersLocal Guide · 57 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
So grateful to Jorge and his team for their work! They came over within a couple days of needing repair and fully replaced my apartments furnace. On top of that, he made sure the chimney was working properly so that my home could be heated without any safety concerns. Jorge and his team are so friendly and made sure to explain what they were doing as they were doing it too, which I really appreciated.
Services: HVAC system repair
Response from the owner · 10 months ago
Thank you, Hannah, for your wonderful review! We are delighted to hear that Jorge and his team provided you with prompt and thorough service during your furnace replacement. Safety and customer education are top priorities for us, and we're glad that you felt comfortable throughout the process. Your appreciation of our team's friendliness means a lot to us. We look forward to serving you again in the future!
Rachel M3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Jorge & his team were so helpful installing our new furnace, and were very throrough with their safety tests to ensure we won't have any issues. I would recommend them for your home heating needs!
Response from the owner · 10 months ago
Thank you for your positive feedback, Rachel. We're glad to hear that Jorge and his team provided thorough and helpful service during your furnace installation. Your recommendation means a lot to us, and we appreciate your trust in our expertise for your home heating needs. If you need any further assistance, please don't hesitate to reach out.
Angelo güira7 reviewsiTotal number of Google reviews Angelo has written across all businesses on Google Maps, not just this one.
Excellent service and quality. The technician was very friendly and professional. He repaired my water heater, got it working perfectly, and it hasn't let me down since. Plus, the price was reasonable.
Response from the owner · 11 months ago
Thank you for your positive feedback, Angelo. We are thrilled to hear that you had an excellent experience with our service and that our technician was able to repair your water heater to your satisfaction. It's great to know that the quality of our work and pricing met your expectations. We appreciate your support and look forward to assisting you in the future.
Moni Gee8 reviewsiTotal number of Google reviews Moni has written across all businesses on Google Maps, not just this one.
Jorge was great! We needed our furnace fixed ASAP and he came quickly, assessed the problem and fixed it once the parts came in. He later troubleshooted when the furnace started acting up. We have a 15 year old furnace and I was worried I would have to replace it. Jorge save me $ and time. So grateful for his expertise and service!
Response from the owner · 11 months ago
Thank you for your wonderful feedback about Jorge! We're thrilled to hear that he was able to quickly diagnose and resolve your furnace issues, allowing you to save both time and money. Your appreciation for his expertise and service means a lot to us. We are committed to providing excellent service to all our customers and are glad we could assist you.
merari roberto3 reviewsiTotal number of Google reviews merari has written across all businesses on Google Maps, not just this one.
