Dog day care center · Willoughby, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%92+6.5Momentum penalty81−1.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 37%
4.7★★★★★395 Google reviews · 24 photos
88%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Camp Bow Wow Highland Heights 4.7 out of 5 based on 395 reviews, with the owner responding to 75% of feedback. Customers frequently cite friendly staff, camera access, and grooming services as positive aspects of the daycare and boarding experience. However, recurring criticisms include concerns about dog health, such as illness transmission, inadequate cleanliness after paid services, and insufficient individual attention or supervision during playtime.
Google rating: 4.7 out of 5 from 395 reviews (88% five-star).
Reviews on this page: 395 Google reviews (239 with written comments, 23 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 27, 2026.
Service: Pet Sitter serving Willoughby, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Camp Bow Wow Highland Heights: 71/100 on this factor. Category median: 84.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Camp Bow Wow Highland Heights: 68/100 on this factor. Category median: 79.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Camp Bow Wow Highland Heights: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Camp Bow Wow Highland Heights: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Camp Bow Wow Highland Heights: 81/100 on this factor. Category median: 100.A
81
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Camp Bow Wow Highland Heights: 92/100 on this factor. Category median: 61.A
92
Bar = this company · dark tick = category median.
Star ratings
395 Google reviews we collected
4.7of 5
5 stars34688%
4 stars277%
3 stars41%
2 stars31%
1 star154%
Praise vs complaints
Phrases our text analysis found in 239 written reviews
92%praise
Praise16492%
Complaints158%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price622%
Reasonable2074%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9654%
Would recommend2313%
Price & value2112%
Quality & results116%
Speed & response106%
Honesty & trust106%
Communication84%
What customers talk about
We read 239 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is professional and everyone is very friendly!”
“She also said she made it seem like her phone call wasn't important enough and she other more important things to do and it was an extremely rude experience.”
“I've been taking Franklin there over two years I HIGHLY recommend Camp Bow Wow”
“I would recommend that other owners, especially those with larger or working breeds, ask detailed questions upfront about how behavior is assessed and…”
“I also like that they offer boarding, and it's at a very reasonable price, plus he gets to play with his doggy friends while we are away.”
“Understaffed and overpriced.”
“Thorough explanations of what happens during the day and able to see where my dog will be kept and plays.”
“…, they were still wet (we had requested a blow dry) and they smelled awful.…”
“Drop off and pickup are always quick, and the workers are very friendly.”
“We fully trust camp bow wow with our four legged baby when we go out of town.”
“amazing staff, service, and answered all of our questions.”
People customers mention
Buddy4 reviews
Missy3 reviews
Teddy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Camp Bow Wow Highland Heights for 4 kinds of job. Pick one to see what they paid and said.
SSusan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★
You can trust the care provided by the wonderful staff at Camp BowWow!
Our dog Minnie is always happy to spend time there, and receives terrific pampering while getting her bath and nails done.
Reasonable priceDog groomingDog daycare
KKathy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
My fur- baby was there for his meet and greet 2.5 hrs visit. Staff was very friendly and gave great customer service. Jericho I think was his name was went over everything in the folder. I don't know if there're overpriced, I didn't compare any others camps..I that 3 b days is a 165.00 which seems like alot to…
Reasonable priceService not listed
LLinda17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our boys had a great time, loved watching them on the camera. Nice to pick up freshly bathed dogs!
Reasonable priceDog groomingDog boarding
LLouisLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Today we brought our doggy in for a scheduled paw/claw grooming procedure, grinding. This is a service that is not performed at all pet care establishments.
When we have used them for boarding our doggy seems well cared for and happy.
The staff is professional and everyone is very friendly!
Reasonable priceDog grooming
JJoe4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Camp bow hours, the greatest. I've been taking Franklin there over two years I HIGHLY recommend Camp Bow Wow
Great priceDog daycare
KKristen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They treat my dog so well. I love the cameras so I can check in with the dog. She can go outside if she wants or rest inside. I like the little enhancements they get but I don’t get to see them or hear anything about it. And I wish it was alittle cheaper for small treats. But I know she is loved there and the staff…
You can trust the care provided by the wonderful staff at Camp BowWow!
Our dog Minnie is always happy to spend time there, and receives terrific pampering while getting her bath and nails done.
Price assessment: Reasonable price
Services: Dog grooming, Dog daycare
Response from the owner · 4 months ago
We’re so glad you noticed, Susan Swords. At Camp Bow Wow Highland Heights, our groomers take pride in making every dog feel refreshed and confident. We’re thrilled you loved the results.
K
Kathy Turner6 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
My fur- baby was there for his meet and greet 2.5 hrs visit. Staff was very friendly and gave great customer service. Jericho I think was his name was went over everything in the folder. I don't know if there're overpriced, I didn't compare any others camps..I that 3 b days is a 165.00 which seems like alot to me...I did not like the fact that my Fur baby would be there all night without anyone being there......
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for choosing Camp Bow Wow Highland Heights Kathy Turner! We’re glad you and your pup enjoyed our dog day care and boarding services. If there’s anything we can do better, we’d love to hear from you.
L
Linda C.17 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Today we brought our doggy in for a scheduled paw/claw grooming procedure, grinding. This is a service that is not performed at all pet care establishments.
When we have used them for boarding our doggy seems well cared for and happy.
The staff is professional and everyone is very friendly!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Thank you, Louis Johnson IV! Our grooming services at Camp Bow Wow Highland Heights are designed to keep coats shiny, paws tidy, and tails wagging. We can’t wait to see your pup again for their next spa day.
P
Paul LiLocal Guide · 18 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I take my dog to the day camp and she seems to enjoy the camp very much
Price assessment: Not sure
Response from the owner · a month ago
Hi Paul Li, we appreciate you taking the time to review your experience with Camp Bow Wow Highland Heights. Customers like you are our top priority. We hope to be of service to you again in the future.
J
Joe Matovich4 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Camp bow hours, the greatest. I've been taking Franklin there over two years I HIGHLY recommend Camp Bow Wow
Price assessment: Great price
Services: Dog daycare
Response from the owner · a month ago
Thank you for sharing your experience Joe Matovich! We love being a place where dogs can play, make friends, and enjoy the best care while giving pet parents peace of mind.
R
robert smitherman4 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Always a great time for Diamond, they provide her the very best care.
Response from the owner · 5 months ago
We appreciate your kind words robert smitherman! Hearing that you and your pup had a great experience at Camp Bow Wow Highland Heights means the world to us. Can’t wait to see you both again!
D
Dotti Schikowski3 reviewsiTotal number of Google reviews Dotti has written across all businesses on Google Maps, not just this one.
Staff always friendly. My Chilly is always taken care of very well.
Services: Dog daycare
Response from the owner · 3 months ago
Thanks for your fantastic feedback Dotti Schikowski! Knowing Camp Bow Wow Highland Heights helps make life easier for dog parents while giving pups a place to play, socialize, and thrive means the world to us.
K
Kristen Burke2 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
They treat my dog so well. I love the cameras so I can check in with the dog. She can go outside if she wants or rest inside. I like the little enhancements they get but I don’t get to see them or hear anything about it. And I wish it was alittle cheaper for small treats. But I know she is loved there and the staff are always so kind. The hours are great and I love she can just be dropped off without notice. I would highly recommend this doggy day camp!
Price assessment: Reasonable price
Services: Dog grooming, Dog daycare
Response from the owner · 3 months ago
Kristen Burke - your review made our day! We’re grateful for your trust and thrilled to know that you and your pup are happy with Camp Bow Wow Highland Heights.
S
Sue Beifuss1 reviewiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review Sue Beifuss! We’re so glad you and your pup enjoy Camp Bow Wow Highland Heights. We love creating a fun, safe, and joyful environment for all our furry friends, whether they are here for dog day care or boarding.
