Harry DeLongLocal Guide · 48 reviewsTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, Efficient, Work is excellent!
Carolina Decks and More
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 10 deck staining servicesPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 66 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
Carolina Decks and More at a glance
Google reviewers rate Carolina Decks and More five stars based on sixty-six reviews, with the owner responding to ninety-seven percent of comments. Customers frequently highlight punctuality, clear communication, and competitive pricing for services including deck construction, repair, staining, and pressure washing. Recurring themes describe the crew as professional and attentive to detail, while no common criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 66 reviews (100% five-star).
- Reviews on this page: 66 Google reviews (58 with written comments, 4 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 13, 2026.
- Service: Deck Staining Service serving Raleigh, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other deck staining services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carolina Decks and More: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carolina Decks and More: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carolina Decks and More: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carolina Decks and More: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carolina Decks and More: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
- 5 stars66100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
- Praise12399%
- Complaints11%
Price
What reviewers said about value for money
- Worth the money3100%
- Overpriced00%
Topic share
How often each topic comes up in the written reviews
- Quality & results3327%
- Staff & attitude2923%
- Speed & response1714%
- Would recommend1714%
- Price & value1512%
- Communication97%
- Honesty & trust43%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a great experience with Carolina Decks and More.”
“He was professional, hardworking, and clearly takes a lot of pride in what he does.”
“Kevin did a great job and was on time and professional and did great work!”
“The exposed part of our backyard deck needs some TLC on occasion and Jim/Carolina Decks and More has been our “go-to” for going on a decade now.”
“We needed an affordable option to replace our decrepit back steps with a deck that included a landing and more space to walk -- especially for family…”
“Great work, great communication, even better people.”
“It's indeed rare to find a company that genuinely cares about the quality of their work as much as they do.”
People customers mention
- Jim 13 reviews
- Kevin 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Carolina Decks and More
From 24 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Quality of work (21 praise); Would recommend (16 praise); Professionalism (7 praise); Friendly & courteous (6 praise); Communication (4 praise); Expertise (3 praise); Punctuality (2 praise); Speed (2 praise).
- Reported results: 3 exceeded expectations, 2 problem fixed.
- Value for money: 3 said worth it.
- Jobs reviewed: deck (11).
- Returning customers: 2 reviewers say they used Carolina Decks and More before.
👍 “The workmanship was outstanding”
👍 “He was professional, hardworking,”
👍 “I wouldn’t hesitate to recommend Jim”
Reviews for your job
Customers hired Carolina Decks and More for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
DavidLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with Carolina Decks and More. Jim was an absolute pleasure to work with. He was professional, hardworking, and clearly takes a lot of pride in what he does. The workmanship was outstanding, and we couldn’t be happier with how everything turned out. It’s not always easy to find someone who…
DerekLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jim is super friendly and does excellent work!! The exposed part of our backyard deck needs some TLC on occasion and Jim/Carolina Decks and More has been our “go-to” for going on a decade now.
Joshua4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great work, great communication, even better people. The quality work Jim and Carolina Decks & More did with restoring on front porch was even better than advertised. If you need work done on your deck, stop looking and call Carolina Decks & more. You will not be sorry.
deborahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kevin did a great job and was on time and professional and did great work! Recommend!!
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jim and Kevin did a great job on our deck and front door! They take pride in their work - and it shows with a beautiful end product. Plus, they're professional and easy to work with.
MJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jim and Kevin did a great job! Both are professional and knowledgeable and eager to please. They have helped us a number of times and I will be calling them again when the need arises!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Wood staining | 10 | — |
| Deck cleaning | 9 | — |
| Deck refinishing | 8 | — |
| Deck painting | 4 | — |
| Deck repair | 4 | — |
| Wood deck construction | 3 | — |
| Deck replacement | 3 | — |
| Deck remodeling | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 66 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
David HeiderLocal Guide · 78 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience with Carolina Decks and More. Jim was an absolute pleasure to work with. He was professional, hardworking, and clearly takes a lot of pride in what he does. The workmanship was outstanding, and we couldn’t be happier with how everything turned out. It’s not always easy to find someone who shows up, works hard, and does quality work, but Jim did exactly that. I wouldn’t hesitate to recommend Jim and Carolina Decks and More to anyone looking to have a deck project done. Great experience from start to finish.
Barbara Mercer3 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent quality of work. Friendly and reliable owner and staff.
Response from the owner · 4 months ago
Thanks Barbara!
Derek SmithersLocal Guide · 19 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJim is super friendly and does excellent work!! The exposed part of our backyard deck needs some TLC on occasion and Jim/Carolina Decks and More has been our “go-to” for going on a decade now.
Response from the owner · 4 months ago
Thanks Derek. Pleasure working with you.
Joshua Starling4 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work, great communication, even better people. The quality work Jim and Carolina Decks & More did with restoring on front porch was even better than advertised. If you need work done on your deck, stop looking and call Carolina Decks & more. You will not be sorry.
Response from the owner · a year ago
Thank you so much!
deborah dolanLocal Guide · 16 reviewsTotal number of Google reviews deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKevin did a great job and was on time and professional and did great work! Recommend!!
Response from the owner · a year ago
Thanks so much for the kind words!
Mary Webster10 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job on repairing and staining deck..call Jim for all your deck needs.
Response from the owner · a year ago
Thanks so much Mary!
Jeff HamlinLocal Guide · 15 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen using these guys for a few years. Always do a great job!
Response from the owner · a year ago
Thank you Jeff we appreciate your business!
Charles Wiebe2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJim and Kevin did a great job on our deck and front door! They take pride in their work - and it shows with a beautiful end product. Plus, they're professional and easy to work with.
Response from the owner · a year ago
Thanks for the kind words Charles; we appreciate it.
Tim Chevalier2 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCrew did an outstanding/professional job! We are very pleased with the results.
Response from the owner · a year ago
Thanks Tim!
Business details
- Phone: (919) 752-6312
- Website: carolinadecksandmore.com
- Service area: Raleigh, NC