Carpet cleaning service · Raleigh, NC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★466 Google reviews · 19 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$374typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers praise Carpet Pro Cleaners for punctual arrival, clear communication, and thorough stain removal on carpets, rugs, and upholstery. Customers highlight fair pricing, helpful advice, and professional conduct, noting that the company often resolves pet or coffee stains effectively. One lower-rated review criticized streaking on a rug and the staff's dismissal of the issue, though this was an isolated complaint among the predominantly positive feedback.
Google rating: 5.0 out of 5 from 466 reviews (99% five-star).
Reviews on this page: 466 Google reviews (420 with written comments, 13 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 19, 2026.
Service: Upholstery Cleaner serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carpet Pro CleanersUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Pro Cleaners: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Pro Cleaners: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Pro Cleaners: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Pro Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Pro Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Pro Cleaners: 91/100 on this factor. Category median: 88.A
91
Bar = this company · dark tick = category median.
Star ratings
466 Google reviews we collected
5.0of 5
5 stars46399%
4 stars10%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 420 written reviews
100%praise
Praise1,024100%
Complaints40%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable343%
Overpriced00%
Not sure00%
$374+56% vs typical upholstery cleaning
Middle half of what 3 customers paid ($288–$637) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27827%
Quality & results26025%
Speed & response17517%
Would recommend17017%
Price & value677%
Communication596%
Honesty & trust192%
What customers talk about
We read 420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“First time using a carpet cleaning service and I was very impressed with Zach and Chaz professional and courteous manner.”
“They were punctual, professional and did an amazing job.”
“They responded quickly and made an appointment for the next day.”
“We really appreciate the excellent service and highly recommend Carpet Pro Cleaners!”
“I cannot recommend Carpet Pro Cleaners enough, I will pass on their name, and will definitely be using them in the future.”
“Carpet Pro Cleaners were easy to schedule an appointment with and their price was reasonable.”
“They explained everything to me about what to expect however they certainly undersold themselves, they got out almost every stain from a VERY dirty (d…”
“They also double checked the quote charged me a little less because I didn’t need my entire sofa cleaned, I think that shows incredible integrity.”
People customers mention
Zach17 reviews
Aiden14 reviews
River14 reviews
John12 reviews
Gary11 reviews
Jimmy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Pro Cleaners for 5 kinds of job. Pick one to see what they paid and said.
Stacy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Zach and Chaz were amazing! They explained everything to me about what to expect however they certainly undersold themselves, they got out almost every stain from a VERY dirty (dog fluid -contaminated) carpet. It was so bad I thought our only option was to replace it but I couldn’t make that happen before we hosted…
Paid $350–400Great price
LoriLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Aiden and Leo arrived on time and were very courteous, professional, and efficient. Aiden confirmed and explained each part of the service they were to perform. The carpet looks and feels much cleaner and the circles that remain from the machine are very satisfying :) IMO the machine seemed to "clean" better than…
Paid $500+Reasonable priceGeneral carpet cleaning
toby1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Aiden was so professional and friendly. Came on time. Price is fair, and great results! Would recommend!
Zach and Chaz were amazing! They explained everything to me about what to expect however they certainly undersold themselves, they got out almost every stain from a VERY dirty (dog fluid -contaminated) carpet. It was so bad I thought our only option was to replace it but I couldn’t make that happen before we hosted a Halloween party. They gave us some more years!! I also had them do a sofa which also looks amazing. They also double checked the quote charged me a little less because I didn’t need my entire sofa cleaned, I think that shows incredible integrity. I will be using them for our upstairs carpets very soon. Five stars!!! Thank you gentlemen!!
Price assessment: Great price
Price: $350–400
Shruti Tannan, MDLocal Guide · 122 reviewsiTotal number of Google reviews Shruti has written across all businesses on Google Maps, not just this one.
I am so impressed with this group of professionals. They did an incredible job cleaning our office carpets. We have adults and children coming to our office, often, eating snacks, drinking sodas, and we had coffee, stains and food stains in the carpet and these folks cleaned all of it up. It’s as if it’s brand new. We are forever customers 💜
Price assessment: Reasonable price
Services: General carpet cleaning
D S14 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
First time using a carpet cleaning service and I was very impressed with Zach and Chaz professional and courteous manner. They explained everything in detail and answered any concerns. The carpets looks amazingly better overall. I will use them again when needed.
Response from the owner · a month ago
Thank you for your review! Zach and Chaz will be thrilled to hear your kind words as well. We look forward to working with you again in the future!
Larry SchesselLocal Guide · 58 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
We have an old dog prone to accidents. We chose CarpetPro to clean our carpets after one of those accidents. They responded quickly and made an appointment for the next day. They were punctual, professional and did an amazing job. They explained the entire process before working and gave us confidence that we chose correctly. I highly recommend CarpetPro. As a comment, we chose them from a Yelp search and 5-star reviews. But once we asked for a quote on Yelp, we received about 10 other carpet cleaning companies in addition to CarpetPro. So be very careful using Yelp since they send leads to companies that pay for the leads in addition to the company you chose.
Response from the owner · a month ago
Thank you so much for your wonderful review, Larry! We appreciate your business, and are so glad you were pleased with the results of the clean!
Ben Fingers5 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
We’ve used Carpet Pro Cleaners multiple times, including cleaning the carpet throughout our upstairs, as well as a rug and our sectional, and we’ve had a great experience every time. Aiden and Chaz were friendly, professional, efficient, and did an excellent job. They worked quickly without sacrificing quality and took the time to answer all of our questions, offering helpful recommendations on how to better maintain our carpet going forward. It’s clear they genuinely care about their work and their customers. We really appreciate the excellent service and highly recommend Carpet Pro Cleaners!
Response from the owner · 2 months ago
Thanks so much for taking the time to leave us a review, Ben, Aiden and Chaz will be glad to hear your kind words! We look forward to seeing you again.
Carrie Gaudet de Lestard4 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I had the carpets cleaned after renting a house for years, Aiden and Leo did an amazing job! Aiden was so kind and gave me advice on how best to treat our floors, and both he and Leo even turned their machines off stood guard on the doors and stairs just so I could get my cat out from where he was hiding. It may have been small act to them but it was a huge help to me when I was stressed! That’s the kind of service that will keep me coming back to this local business in the future. :) Thank you Aiden and Leo!
Services: General carpet cleaning
Response from the owner · 2 months ago
Thank you so much for your review, Carrie! Aiden and Leo will be thrilled to hear your kind words, and we look forward to working with you in the future!
Lori WelshLocal Guide · 17 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Aiden and Leo arrived on time and were very courteous, professional, and efficient. Aiden confirmed and explained each part of the service they were to perform. The carpet looks and feels much cleaner and the circles that remain from the machine are very satisfying :) IMO the machine seemed to "clean" better than just the standard spray and suction method. It seems that the rotating brushes performed better and made the carpet look better as well. I would definitely use them again in the future. I booked a whole house cleaning prior to moving in.
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning
Response from the owner · 2 months ago
Thanks so much for taking the time to leave us a review, Lori! Aiden and Leo will be happy to hear that you were pleased with the job they completed!
toby surmacewicz1 reviewiTotal number of Google reviews toby has written across all businesses on Google Maps, not just this one.
We have been using carpet pro cleaners for years and they always do a great job! They’re so friendly and we’re always happy with the cleaning they do! Highly recommend!
Response from the owner · 2 months ago
Thank you for your review, Haley! We appreciate your loyalty and are so glad to hear that you continue to be happy with the work we do!
Robby Searcy2 reviewsiTotal number of Google reviews Robby has written across all businesses on Google Maps, not just this one.
