tom andrew6 reviewsTotal number of Google reviews tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven terry was very unhelpful and rude, I will bring my money elsewhere!
Carpet Warehouse Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%62+17.5Replies to reviews 8%22+1.8Momentum penalty17−8.3Experts Score= 53Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 50 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 0%
4.7 ★★★★★ 54 Google reviews · 19 photos
85%five-star reviews
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Jan 2026latest review
Carpet Warehouse Inc at a glance
Customers frequently cite helpful staff, competitive pricing, and efficient installation for carpet and tile projects. Recurring themes include friendly service, knowledgeable recommendations, and high-quality products that meet or exceed expectations. However, some reviewers note that prices can be high and the store appears cluttered, while isolated complaints mention rude or unhelpful interactions with specific staff members.
- Google rating: 4.7 out of 5 from 54 reviews (85% five-star).
- Reviews on this page: 54 Google reviews (32 with written comments, 1 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: January 7, 2026.
- Service: Rug Cleaner serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Warehouse Inc: 66/100 on this factor. Category median: 95.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Warehouse Inc: 62/100 on this factor. Category median: 94.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Warehouse Inc: 17/100 on this factor. Category median: 100.F
17
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Warehouse Inc: 22/100 on this factor. Category median: 61.D
22
Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
- 5 stars4685%
- 4 stars47%
- 3 stars24%
- 2 stars12%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
- Praise3091%
- Complaints39%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1236%
- Quality & results824%
- Price & value618%
- Speed & response39%
- Would recommend39%
- Communication13%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are super helpful, knowledgeable in their recommendations, have great prices, and super friendly service.”
“They got the job done and exceeded my expectations.”
“Great selection, awesome choices; affordable and reasonable prices on material and installation .”
“Very nice workers, good selection, but a bit pricey.”
“Was impressed w prompt service and selection was great.”
“Highly recommend Carpet Warehouse!”
“Communication was great and installation was top notch.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ElaineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Highly recommend Carpet Warehouse! I bought a condo that needed new flooring throughout and needed installation before I moved in. They got the job done and exceeded my expectations. Communication was great and installation was top notch. I love my Shaw vinyl plank flooring and the new Shaw carpet in the bedrooms. My place has been transformed!
DavidLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
A great place to buy carpet and tile. One of the sales staff (Tina) is great to work with and will save you money on your projects. Their carpet is high quality. The only issue I have is the store appears cluttered. They will go the extra mile for their customers.
LauraLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is the second time we have used Carpet Warehouse in Battle Creek and they have been fantastic every time! They are super helpful, knowledgeable in their recommendations, have great prices, and super friendly service. They are efficient and on time. Definitely recommend!
RobertLocal Guide · 264 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Grat place for flooring and backsplash tile. Chris and Tina work very hard helping you find what you like and Mike is a great installer to finish the job.
TeresaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Thank you for a Great Job of laying carpeting on a stairway!! Looks fantastic. We will definitely use Carpet Warehouse again!!
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Professional from selection, pricing to install. Really a great outfit to work with. If I could I would rate them a 10 out of 5.
Photos
Customer reviews
4.7 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Elaine MaddenLocal Guide · 17 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend Carpet Warehouse! I bought a condo that needed new flooring throughout and needed installation before I moved in. They got the job done and exceeded my expectations. Communication was great and installation was top notch. I love my Shaw vinyl plank flooring and the new Shaw carpet in the bedrooms. My place has been transformed!
David JankowskiLocal Guide · 109 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA great place to buy carpet and tile. One of the sales staff (Tina) is great to work with and will save you money on your projects. Their carpet is high quality. The only issue I have is the store appears cluttered. They will go the extra mile for their customers.
Tyrone FeltmanLocal Guide · 120 reviewsTotal number of Google reviews Tyrone has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe looked around. Will stop in when ready to build
Laura LewisLocal Guide · 38 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the second time we have used Carpet Warehouse in Battle Creek and they have been fantastic every time! They are super helpful, knowledgeable in their recommendations, have great prices, and super friendly service. They are efficient and on time. Definitely recommend!
Robert PetersonLocal Guide · 264 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrat place for flooring and backsplash tile. Chris and Tina work very hard helping you find what you like and Mike is a great installer to finish the job.
Teresa CarrLocal Guide · 37 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for a Great Job of laying carpeting on a stairway!! Looks fantastic. We will definitely use Carpet Warehouse again!!
Gary HeldLocal Guide · 167 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood products, good personal service and customer oriented.
Mike Dabbert4 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional from selection, pricing to install. Really a great outfit to work with. If I could I would rate them a 10 out of 5.
Lynn JuholaLocal Guide · 34 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrices are high. Customer service poor.
Business details
- Address: 20 Griffin Ct, Battle Creek, MI 49015
- Phone: (269) 968-1269
- Website: carpet-warehouse.biz
- Service area: Battle Creek, MI