Computer consultant · Shrewsbury, NJ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 34 tech support servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★75 Google reviews · 7 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CATS Technology Solutions Group 4.9 out of 5 based on 75 reviews. Clients frequently cite punctual response times, efficient issue resolution, and knowledgeable technicians who provide both remote and on-site IT support. Recurring themes highlight seamless communication, professional demeanor, and proactive assistance that minimizes business downtime. The owner responded to only 8% of reviews, while no significant patterns of criticism emerged from the provided excerpts.
Google rating: 4.9 out of 5 from 75 reviews (99% five-star).
Reviews on this page: 75 Google reviews (52 with written comments).
Owner responses: the business replied to 8% of reviews.
Most recent review: September 16, 2026.
Service: Tech Support Service serving Shrewsbury, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyTech Support Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CATS Technology Solutions Group: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CATS Technology Solutions Group: 95/100 on this factor. Category median: 97.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CATS Technology Solutions Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
4.9of 5
5 stars7499%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
100%praise
Praise85100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2833%
Speed & response2732%
Would recommend1315%
Quality & results89%
Communication67%
Honesty & trust34%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always courteous and proactive on solving any issues.”
“I appreciate the timely and quick resolution to my issue.”
“We highly recommend them to any business looking for a reliable and trustworthy IT partner!”
“Cats Provides a great service remote and on site Mitch has been great since he has gotten here”
“The ticketing process as well as communication from CATS is seamless, and their technicians are both skilled and personable.”
“Always easy to get in touch with and very reliable and quick to fix any issues.”
People customers mention
Mitch3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEricLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our company has been with CATS over a decade and there's a reason for it. We truly appreciate their dedication and the peace of mind that comes from knowing our IT needs are in good hands. Thank you to the entire CATS support team for the outstanding services and support. We highly recommend them to any business…
Tthe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nicholas Kenny was a huge help with getting me back up and running. I appreciate the timely and quick resolution to my issue.
LLissetteLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Always a pleasure dealing with CATS, anytime I need assistance they are ready to help me out in a timely manner.
Highly recommend them for your IT needs!
LLauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mitch, Harrison, and the rest of the CATS team is exceptional. No matter the time or location they always resolve my IT problems and go out of their way!
LLeilani1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cats Provides a great service remote and on site Mitch has been great since he has gotten here
IIngrid1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
CATS Technology has provided superb on-site and remote support to our organization. The ticketing process as well as communication from CATS is seamless, and their technicians are both skilled and personable. Highly recommend!
Our company has been with CATS over a decade and there's a reason for it. We truly appreciate their dedication and the peace of mind that comes from knowing our IT needs are in good hands. Thank you to the entire CATS support team for the outstanding services and support. We highly recommend them to any business looking for a reliable and trustworthy IT partner!
T
the campbell5 reviewsiTotal number of Google reviews the has written across all businesses on Google Maps, not just this one.
Always a pleasure dealing with CATS, anytime I need assistance they are ready to help me out in a timely manner.
Highly recommend them for your IT needs!
D
Dara Lippert1 reviewiTotal number of Google reviews Dara has written across all businesses on Google Maps, not just this one.
Mitch, Harrison, and the rest of the CATS team is exceptional. No matter the time or location they always resolve my IT problems and go out of their way!
L
Leilani Rivera1 reviewiTotal number of Google reviews Leilani has written across all businesses on Google Maps, not just this one.
CATS Technology has provided superb on-site and remote support to our organization. The ticketing process as well as communication from CATS is seamless, and their technicians are both skilled and personable. Highly recommend!
J
Jessie Scher1 reviewiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
