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Intron Technology

Computer support and services · Shrewsbury, NJ · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 34 tech support servicesPosition by Experts Score among all companies we track in this category. · better than 73%
5.0 ★★★★★ 111 Google reviews
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Intron Technology at a glance

Google reviewers rate Intron Technology five stars based on 111 reviews, highlighting rapid response times and efficient issue resolution. Customers frequently note that staff members communicate clearly, explain technical problems, and complete tasks such as account recovery or setup quickly. The service is described as professional and helpful, with no common criticisms evident in the provided excerpts.

  • Google rating: 5.0 out of 5 from 111 reviews (99% five-star).
  • Reviews on this page: 111 Google reviews (88 with written comments).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Tech Support Service serving Shrewsbury, New Jersey.

Data from Google, last updated October 28, 2026.

Score profile vs other tech support services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 97)Reliability: 97 (median 97)Momentum: 100 (median 100)
Intron TechnologyTech Support Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Intron Technology: 99/100 on this factor. Category median: 97.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Intron Technology: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Intron Technology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.

Star ratings

111 Google reviews we collected

  • 5 stars11099%
  • 4 stars00%
  • 3 stars00%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 88 written reviews

  • Praise93100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response3740%
  • Staff & attitude3639%
  • Quality & results1314%
  • Communication33%
  • Would recommend33%
  • Honesty & trust11%

What customers talk about

We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “is great to explain my issue too He knew what needed to be done and quickly connected me to the person who could solve the problem within minutes…”
  • “…he person who could solve the problem within minutes They give great polite service everytime…”
  • “I have been working with them for several years and have always had a great experience.”
  • “Kevin is great to explain my issue too He knew what needed to be done and quickly connected me to the person who could solve the problem within minu…”
  • “I recommend Intron to everyone looking for a technology company for any needs.”
  • “The team is a God send honestly.”

People customers mention

  • Matt 4 reviews
  • Moore 3 reviews
  • Kevin 3 reviews
  • Krista 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

NJVVMF2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Kevin is great to explain my issue too He knew what needed to be done and quickly connected me to the person who could solve the problem within minutes They give great polite service everytime

Louis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

David and the team at Intron are always able to help in the most professional way.

Mauro6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Picking up addition phones.It wasall ready the minute I walked in the door. A brief explanation on setup and done.

Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Corey helped me set up a temporary email address to assist our residents with storm damage reimbursement. It was done in less than five minutes. The next day we decided we were handling this in a different direction, and the email address was no longer needed. As is typical with Corey and the entire Intron team,…

Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Kevin Daniel assisted me in a timely and professional manner and resolved all of my issues.

Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

As always, the best tech support around! Matt fixed the issue in under 5 minutes.

Customer reviews

5.0 ★★★★★ 111 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
NJVVMF Tours2 reviewsTotal number of Google reviews NJVVMF has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin is great to explain my issue too He knew what needed to be done and quickly connected me to the person who could solve the problem within minutes They give great polite service everytime

Louis Marotta1 reviewTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David and the team at Intron are always able to help in the most professional way.

Mauro B.6 reviewsTotal number of Google reviews Mauro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Picking up addition phones.It wasall ready the minute I walked in the door. A brief explanation on setup and done.

Devin Kennedy4 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Darian Moore

Donna Phelps4 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Corey helped me set up a temporary email address to assist our residents with storm damage reimbursement. It was done in less than five minutes. The next day we decided we were handling this in a different direction, and the email address was no longer needed. As is typical with Corey and the entire Intron team, the email was deleted and I was asked if there was anything else I needed help with. The entire Intron team is unbelievably responsive and a pleasure to deal with!

Christopher Francisco3 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin Daniel assisted me in a timely and professional manner and resolved all of my issues.

Noah AndersonLocal Guide · 47 reviewsTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Justin Evanecky was nice and helpful

DAG Manalapan4 reviewsTotal number of Google reviews DAG has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very responsive a helpful!

Kathleen Cassidy1 reviewTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always, the best tech support around! Matt fixed the issue in under 5 minutes.

Br CenterLocal Guide · 26 reviewsTotal number of Google reviews Br has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Introm provides exceptional services and has an amazing staff. I have been working with them for several years and have always had a great experience. They consistently assist me with any issues, addressing them with professionalism, respect, and patience.

Intron Technology on Google Maps →

Business details