Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Customers frequently praise the company for punctual arrivals, clear communication via text, and fair pricing across various appliance repairs. Technicians are described as knowledgeable and friendly, often resolving issues quickly or providing maintenance advice. However, several low-star reviews highlight a recurring pattern of unreturned calls and lack of response to inquiries, with some customers reporting unresolved repairs or being ghosted after initial contact.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,069 Google reviews we collected
Phrases our text analysis found in 961 written reviews
Price verdicts customers left with their Google review
Middle half of what 61 customers paid ($233–$415) · gold mark = category median.
How often each topic comes up in the written reviews
We read 961 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He helped with fixing my fridge and was punctual and responsive.”
“Never returned my calls”
“The team was prompt, communicative and super friendly!”
“Didn't use their services but terribly rude business.”
“Highly recommended for fast, efficient and friendly service!”
“He had great expertise and shared some helpful tips for future use (stay away from the self clean button).”
“They have completed 3 repairs for me over the last 4 years (washer/dryer, dishwasher, freezer) and have done a great job every time.”
“He said it should be fine, let me wait for 12hrs to 24hrs, if not working, call him, he will come to do a deep inspection.”
“He’s honest, reliable, incredibly knowledgeable, and always fair with his pricing.”
“Twice they've come in to straighten out a botched (and overcharged) job by Whirlpool's "factory authorized service.”
“Javier was awesome, super friendly, communicative and punctual.”
“It is a false statement to say I did not reply to the technician, I have all the photos and text and I can provide the proof anytime.”
“But they were trustworthy and did what they said they would do.”
“Also, this company should not trusted in my opinion.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Chicago Appliance Repair Doctor for 8 kinds of job. Pick one to see what they paid and said.
Omar was at my house at the time we had discussed. He was very nice and friendly, and explained things thoroughly. He answered all questions and was very knowledgeable. He fixed three different appliances in about two hours total. His prices were great, and everything went smoothly. I highly recommend him.
Omar was quick and helpful getting my washer boot seal replaced when the old one was torn and not functioning correctly. I received both quality service and good instruction on how to maintain the machine moving forward as a new occupant.
I couldn't have had a better experience with them. Scheduling was a breeze. I called, no one picked up, but received a text message instantly asking me what I needed to schedule. They were able to come out pretty quickly and kept me updated on everything via text, which is super convenient. At the appointment, Omar…
Javier was super friendly, very knowledgeable and efficient! In and out in under 30 minutes and very helpful! Would definitely hire again
I called them on Thursday afternoon, they offered an appointment on Friday, which I couldn’t do, so we scheduled it for Tuesday, because Monday was Labor Day. They came on time, fixed everything price was exactly as quoted. The only thing I would say is, I didn’t love the 3.5% credit card fee. That was the only…
Great experience! Fixed our washer within 10 minutes. This wasn’t our first time using them and will certainly use them again in the future. Highly recommended for fast, efficient and friendly service!
| Job | Reviews | Category typical |
|---|---|---|
| Dryer repair | 157 | $146–$327 |
| Washer/dryer repair | 110 | $137–$360 |
| Oven repair | 90 | $271–$536 |
| Refrigerator/freezer repair | 86 | $132–$427 |
| Washing machine repair | 81 | $114–$365 |
| Stove, cooktop & oven repair | 66 | $196–$453 |
| Refrigerator repair | 41 | $295–$614 |
| Stove & cooktop repair | 27 | $213–$435 |
4.9 ★★★★★ 1,069 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great communication, work done well and nice guys!
Hi Becky! Thank you for the wonderful review!
I had a great experience with Chris. He was super friendly and knowledgeable. He helped with fixing my fridge and was punctual and responsive.
Hi Nabil! Thanks for positive feedback. I’ll make sure to let Chris know. Also thanks for the great review!
We had a great experience. The team was prompt, communicative and super friendly! When our need was different than what was originally quoted they kindly reduced the cost from what was previously discussed. We will use them again!
Hi Emily! Thank you for the kind words. We appreciate your support.
Javier was awesome, super friendly, communicative and punctual. Couldn’t recommend him more
Hi Aidan! Thanks for the amazing review!
I had reached out regarding repairing a Viking freezer. They sent Omar a “luxury appliance” specialist, but in retrospect I wish they just let me know they were not familiar with repairing Viking appliances. Omar was personable but he ended up changing out the freezer control board with a part he had in his vehicle that he said was Viking made. The part ended up failing two days later and he had to come out again and the freezer was still not functioning. We had to call a different company and the compressor needed to be changed. However, what was most problematic was that in the process of all this, the part of the freezer that drains water was broken and that required an additional fix of 1700 dollars, which could have been totally avoided if they just said they were not familiar with Viking appliances.
Hello Kalvin, as you may recall, Omar initially came out to diagnose your freezer and determined the problem was a bad inverter board because he had the correct voltage going to the inverter board and the compressor wasn’t turning on. Omar installed an inverter board and the compressor turned on and started cooling. When the issue persisted, he returned he determined the compressor was the cause of the problem. Omar reviewed your owners manual book and he advised you that the compressor was covered under Viking’s manufacturer warranty. As a courtesy, we refunded you for the inverter board, leaving you responsible only for the original service call and labor charges. We made these adjustments to ensure you were not paying for a part that did not resolve the issue. We strive to be transparent and fair with every customer, and we appreciate the opportunity to clarify what took place. If there is anything else that we can help clarify, please reach out to the office, and we will be happy to do so.
They have completed 3 repairs for me over the last 4 years (washer/dryer, dishwasher, freezer) and have done a great job every time. Very knowledgeable, professional, friendly, easy to work with.
Hi Kelby! Thank you for an amazing review!
Most painless repair process I’ve ever experienced! Absolutely great guys.
Hi Matthew! Thank you the kind words. We appreciate your support.
Omar was at my house at the time we had discussed. He was very nice and friendly, and explained things thoroughly. He answered all questions and was very knowledgeable. He fixed three different appliances in about two hours total. His prices were great, and everything went smoothly. I highly recommend him.
Hi Tom! Thanks for the amazing review!
Javier helped us assess our Viking oven for an ignition issue and did a great job!
Hi Neil! Thanks for trusting us with your Viking oven. Javier is one of our best techs
Great, quick job! Omar and Chris were very professional and efficient!
Hi Jon! Thanks for the great review!
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
