Day care center · Charlotte, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 37 child development centersiPosition by Experts Score among all companies we track in this category. · better than 67%
4.6★★★★★75 Google reviews · 12 photos
84%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Childcare Network 4.6 out of 5 based on 75 reviews, with the owner responding to 92% of feedback. Positive comments highlight professional staff, frequent communication via app, small class sizes, and included meals or snacks. However, negative reviews describe serious concerns including alleged physical harm, lack of potty training, poor communication regarding soiled clothing, and staff rudeness toward children or parents.
Google rating: 4.6 out of 5 from 75 reviews (84% five-star).
Reviews on this page: 75 Google reviews (58 with written comments).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 9, 2026.
Service: Child Development Center serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other child development centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Childcare NetworkChild Development Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Childcare Network: 73/100 on this factor. Category median: 73.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Childcare Network: 63/100 on this factor. Category median: 62.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Childcare Network: 100/100 on this factor. Category median: 88.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Childcare Network: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Childcare Network: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
4.6of 5
5 stars6384%
4 stars68%
3 stars00%
2 stars00%
1 star68%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
93%praise
Praise4393%
Complaints37%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1048%
Reasonable1152%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2248%
Would recommend817%
Quality & results613%
Communication613%
Speed & response37%
Honesty & trust12%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kayla is very caring & well rounded person , & doesn’t mind being a helping hand .”
“If anything arises I would recommend a daycare to anyone who’s looking for fun, playful, caring, and understanding people.”
“We have had such a wonderful experience with Child Network!”
“It shows she cares about the center and is great at overall communication.”
“We started our daughter at 12 weeks and were so worried but the kindness and care of each teacher immediately put us at ease!”
“Definitely can put my trust in them to watch over my children.”
People customers mention
Kayla8 reviews
Plaza4 reviews
Simone3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Childcare Network for 5 kinds of job. Pick one to see what they paid and said.
Erica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My Daughters Love it Here. Ms D is Great and my oldest Daughter Loves coming for Afterschool.
Cara1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I Love Everyone Who Works here they are great with the kids . My daughter loves going to daycare every morning .
NyashiaLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My son is 2 years old has been going here for about a month or so. I love they do events we didnt get to participate in the grandparents day but we definitely will be participating in the next event and will continue to use them. Ms.Smith is very informative and sweet. We enjoy using the app to look at updates when we are working
Reasonable priceMeal preparationEducational servicesRest period regulation
Teresa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The experience was awesome. Ms. Kayla gave all needed information for my child successful school year. Thank you Ms. Kayla
Eduardo9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We’re so grateful about all the time and care Ms Kayla, Ms Mika, and Ms. Ky gave our little one. They are the best!!
Great price
Denisha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ms. Kayla is very caring & well rounded person , & doesn’t mind being a helping hand . The environment is clean and well managed . I will be referring & recommending this establishment for kids .
Thank you for sharing your experience with us! We're so happy you are pleased with our team's attentiveness and dedication. We take great pride in providing a loving and passionate environment for all our students to learn and grow. Thank you for choosing Childcare Network and allowing us to care for your family!
Cara Heath1 reviewiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
Thank you for sharing your experience with us! We're so happy you are pleased with our team's attentiveness and dedication. We take great pride in providing a loving and passionate environment for all our students to learn and grow. Thank you for choosing Childcare Network and allowing us to care for your family!
Nyashia IveyLocal Guide · 7 reviewsiTotal number of Google reviews Nyashia has written across all businesses on Google Maps, not just this one.
My son is 2 years old has been going here for about a month or so. I love they do events we didnt get to participate in the grandparents day but we definitely will be participating in the next event and will continue to use them. Ms.Smith is very informative and sweet. We enjoy using the app to look at updates when we are working
Price assessment: Reasonable price
Services: Meal preparation, Educational services, Rest period regulation
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
Jacquelyn Robbins3 reviewsiTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
Love the staff!! Help as much as they can. Very professional.
Response from the owner · 5 months ago
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
Daniel Melendez3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
Teresa Fox4 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
The experience was awesome. Ms. Kayla gave all needed information for my child successful school year. Thank you Ms. Kayla
Response from the owner · 2 months ago
Thank you for sharing your experience with us! We're so happy you are pleased with our team's attentiveness and dedication. We take great pride in providing a loving and passionate environment for all our students to learn and grow. Thank you for choosing Childcare Network and allowing us to care for your family!
Eduardo Coronado9 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
We’re so grateful about all the time and care Ms Kayla, Ms Mika, and Ms. Ky gave our little one. They are the best!!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
Denisha Heath1 reviewiTotal number of Google reviews Denisha has written across all businesses on Google Maps, not just this one.
Ms. Kayla is very caring & well rounded person , & doesn’t mind being a helping hand . The environment is clean and well managed . I will be referring & recommending this establishment for kids .
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for your wonderful review and recommendation! We're delighted you had a positive experience with our school. Your recommendation means a lot to us and serves as a testament to the dedication of our team. Thank you for choosing Childcare Network. We appreciate your trust in our school!
khayah james9 reviewsiTotal number of Google reviews khayah has written across all businesses on Google Maps, not just this one.
We have had such a wonderful experience with Child Network! The director has been amazing, caring, and supportive, and we truly appreciate the love and dedication the staff show every day.
A special thank you to Ms. Tonee and teacher Ms. Dee for being so caring, patient, and attentive with our daughter. They have made her feel comfortable, loved, and supported. We also want to recognize Ms. Ky for always keeping us parents updated through the app with photos and updates about our little one. It means so much to be able to see those moments throughout the day and feel connected.
Thank you to the entire team for creating such a warm and nurturing environment. We are grateful for the care you provide!
Price assessment: Great price
Services: Meal preparation, Educational services, Rest period regulation
Response from the owner · 2 months ago
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
Ineesha Hankerson2 reviewsiTotal number of Google reviews Ineesha has written across all businesses on Google Maps, not just this one.
My kids love this daycare! They got breakfast, linch and snack covered !
Price assessment: Great price
Services: Meal preparation, Educational services
Response from the owner · 2 months ago
Thank you so much for your kind review! We are thrilled you had a positive experience with our school and team. We take great pride in providing a loving and nurturing environment for all our students to learn and grow. Thank you for choosing Childcare Network to care for your family!
