Pest control service · Santa Rosa, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%69+16.7Value 14%65+9.2Replies to reviews 7%89+6.3Craft & service penalty84−1.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#250 of 295 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.7★★★★★442 Google reviews · 23 photos
90%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$113typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Clark Pest Control 4.7 out of 5 based on 442 reviews, with the owner responding to eighty percent of them. Customers frequently praise technicians for arriving on time, communicating effectively, and providing thorough, knowledgeable service for ants, spiders, and rodents. Positive feedback highlights professional conduct, friendly interactions, and fair pricing without excessive upselling. However, low-star reviews identify recurring issues with difficult cancellation processes, automated billing errors, and specific instances of rude technician behavior or incomplete work.
Google rating: 4.7 out of 5 from 442 reviews (90% five-star).
Reviews on this page: 442 Google reviews (258 with written comments, 2 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: November 3, 2026.
Service: Wildlife serving Santa Rosa, California.
Data from Google, last updated November 5, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Clark Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clark Pest Control: 78/100 on this factor. Category median: 92.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clark Pest Control: 69/100 on this factor. Category median: 90.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clark Pest Control: 84/100 on this factor. Category median: 97.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clark Pest Control: 65/100 on this factor. Category median: 100.B
65
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clark Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clark Pest Control: 89/100 on this factor. Category median: 89.A
89
Bar = this company · dark tick = category median.
Star ratings
442 Google reviews we collected
4.7of 5
5 stars39690%
4 stars174%
3 stars10%
2 stars00%
1 star286%
Praise vs complaints
Phrases our text analysis found in 258 written reviews
96%praise
Praise33096%
Complaints154%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price2515%
Reasonable10664%
Overpriced106%
Not sure2415%
$113+5% vs typical wildlife removal services
Middle half of what 136 customers paid ($103–$131) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13539%
Quality & results8525%
Speed & response5717%
Communication298%
Would recommend206%
Price & value113%
Honesty & trust82%
What customers talk about
We read 258 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dorian was prompt and handled himself very professionally.”
“I asked that Kevon not to be assigned as my exterminator in the past because he has been extremely rude, obstructionist, and very dismissive.”
“Leroy does an excellent job and is so pleasant to work with.”
“He is very polite and responsive with customer service and care.”
“…able, and professional- not only did he do a thorough inspection, he explained as much as I needed, and did not gouge us on price.…”
“I'd recommend him and Clark for trustworthy pest control in Ukiah anytime.”
“I would highly recommend to not subscribe to their service.”
“Very effective service, reasonable cost.”
“Door to door sales person came to my house and told me the month to month price.”
“Thorough, reliable, dependable, courteous, our agent is so informative and answers all my questions about bugs and nests and chemicals.”
People customers mention
Kevin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Clark Pest Control for 8 kinds of job. Pick one to see what they paid and said.
JJohn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★
No complaints, but we weren’t there and don’t know what he did. We had a subsequent phone call and he was very personable and helpful on the phone.
Paid $40–60Not sureHome inspectionService not listed
BBobbi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Leroy had outstanding customer service and step by step directions good information on services. Thank you
LLaurie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
You just scared me to death! I saw purple hair or something I thought you were trying to break in my house. I’m shaking. I’m not happy at all with your visit. You really scared me. For the money I pay your company! What to you do in such a short time besides scare me. I want a call from know on not a knock on the…
Paid $120–140OverpricedService not listed
LLaura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jr is a fantastic Clark professional. He is very polite and responsive with customer service and care. He understood the rodent situation and has good insight. He also went over and beyond to check other internal access areas and had good suggestions. I recommend him highly.
Paid $200+Reasonable priceRodent extermination
NNazania1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Doug at Clark Pest Control was the best! He’s very personable, knowledgeable, and professional- not only did he do a thorough inspection, he explained as much as I needed, and did not gouge us on price. He recommended the services we needed without ridiculously upselling us. Great experience and our pest problems has been put under control.
Paid $120–140Great priceHome inspection
PPatricia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Junior is excellent. He doesn’t hurry and is thorough. He listens to what extra you made need during your service. He cares!
Kyle did great. Arrived on time, friendly, efficient, and on point
Price assessment: Reasonable price
Services: General pest inspection, Bug & insect extermination
Response from the owner · 12 hours ago
Thank you for your feedback, Randall! We're delighted to hear that Kyle provided you with friendly and efficient service. Timeliness and professionalism are important to us, and it's great to know he met your expectations. Your kind words are much appreciated!
B
Bill George7 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
No complaints, but we weren’t there and don’t know what he did. We had a subsequent phone call and he was very personable and helpful on the phone.
Price assessment: Not sure
Price: $40–60
Services: Home inspection, Service not listed
Response from the owner · 3 months ago
Thank you for your feedback, John. We appreciate you taking the time to share your experience. If you ever have any questions about your service, our team is always happy to help.
J
J Robert Ortega5 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Leroy does an excellent job and is so pleasant to work with. Highly recommend.
Price assessment: Reasonable price
Services: Home inspection
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · a week ago
Thank you for your wonderful feedback, Peggy! It’s great to hear that Leroy provided excellent service and made your experience enjoyable. Your recommendation means a lot to us!
P
Patty Conlan12 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Daniel called ahead to let me know he was on his way. He took the time to talk to me about any issues with “ants, spiders, etc.” that I had. Very nice young man and he got right to work!!
Response from the owner · a week ago
Thank you for sharing your experience, Patty! It's wonderful to hear that Daniel provided such attentive service and addressed your pest concerns. We appreciate your kind words!
J
Josh Anzel1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Wayne is personable, knowledgeable and thorough. Highly recommend!
Services: Home inspection
Pest type: Rodents
Response from the owner · a week ago
Thank you for the fantastic feedback, Josh! It’s great to hear that Wayne made such a positive impression with his personable and knowledgeable approach. Your recommendation means a lot to us!
T
Tim Schlegel2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Dorian was prompt and handled himself very professionally. He covered all the paperwork quickly and efficiently.
Services: General pest inspection
Response from the owner · 3 weeks ago
Thank you for your feedback, Tim! We're glad Dorian made the process easy and straightforward from the start. We appreciate you recognizing his professionalism and attention to detail.
B
Bobbi Delgado1 reviewiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
You just scared me to death! I saw purple hair or something I thought you were trying to break in my house. I’m shaking. I’m not happy at all with your visit. You really scared me. For the money I pay your company! What to you do in such a short time besides scare me. I want a call from know on not a knock on the door and seems like you did nothing.But scare me. I cannot deal with this again. You need to change the way you come here. Donot come back
Price assessment: Overpriced
Price: $120–140
Services: Service not listed
Pest type: Other
Response from the owner · 3 weeks ago
Hello Laurie, we're very sorry to hear this visit left you feeling uncomfortable. That is never our intention. We appreciate you sharing your feedback, and we have updated your account to ensure you are notified before service visits going forward. Thank you for bringing this to our attention.
