Pest control service · Rossville, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 100 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★2,569 Google reviews · 23 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$66typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company's punctuality, thorough exterior and interior treatments, and clear communication regarding scheduled visits. Recurring themes highlight professional attitudes, detailed explanations of services, and effective handling of specific pests like wasps and spiders. However, low-star reviews criticize aggressive door-to-door solicitation tactics, unfulfilled service promises, and billing disputes where customers report being charged for work not performed or facing cancellation fees.
Google rating: 5.0 out of 5 from 2,569 reviews (99% five-star).
Reviews on this page: 2,568 Google reviews (2,420 with written comments, 42 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: November 10, 2026.
Service: Ant Exterminator serving Rossville, Tennessee.
Data from Google, last updated November 10, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
ClearDefense Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
2,568 Google reviews we collected
5.0of 5
5 stars2,54299%
4 stars191%
3 stars00%
2 stars00%
1 star70%
Praise vs complaints
Phrases our text analysis found in 2,420 written reviews
100%praise
Praise4,174100%
Complaints100%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price33137%
Reasonable51458%
Overpriced91%
Not sure344%
$66-30% vs typical ant exterminators
Middle half of what 533 customers paid ($48–$101) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,38733%
Quality & results1,24130%
Speed & response53813%
Communication42610%
Would recommend3969%
Honesty & trust1143%
Price & value822%
What customers talk about
We read 2,420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Darin was extremely helpful and thorough with his work.”
“Taylor at ClearDefense Pest Control did a great job on my house today.”
“I thought to try this service as my home has a terrible issue with mosquito infestation.”
“And very fast if you need it done quickly and efficiently!”
“Taylor with ClearDefense Pest Control did an excellent job and answered all my questions.”
“I would highly recommend Cleardefense for your pest control needs.”
“ClearDefense Pest Control has been reliable and effective for us.”
“I am deeply disappointed by the predatory and dishonest sales tactics utilized by ClearDefense Pest Control.”
“Not only are their prices reasonable, but their customer service is excellent.”
People customers mention
Darin135 reviews
Larry67 reviews
Dylan61 reviews
Grey39 reviews
Lamar33 reviews
Tyler32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ClearDefense Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Robin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 17 hours ago★★★★★
Taylor with ClearDefense Pest Control did an excellent job and answered all my questions. Even with my hyper schnauzer going nuts. I’m very pleased with the service.
Paid $160–180Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Jennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★
Jordan deserves 6 stars. His service was exceptional and thoroughly detailed. I appreciate his attention to detail on the exterior of the house. He also sprayed extra to a problematic area. Please send him every time. Thank you.
Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
ElishiaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
ClearDefense Pest Control was just at my house and was impressed by Taylor’s professionalism. He was very thorough when spraying around the house. They know how to handle wasps and spiders. I highly recommend Clear Defense for anyone searching for pest control.
Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
SheliaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Taylor from clear defense was EXCELLENT ! He called me ahead of time to let me know his eta , very professional and kind !
Paid $60–80Great priceBug & insect extermination
Delisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Jordan serviced my home and did a wonderful job. He listened to my concerns and provided helpful tips. He was very thorough in his work. Great customer service!
Darin was extremely helpful and thorough with his work. And very fast if you need it done quickly and efficiently! Thank you Darin!
Price assessment: Great price
Price: $100–120
Services: Bug & insect extermination
Pest type: Ants, Spiders, Mosquitoes
Response from the owner · 10 hours ago
Thank you, Aceiria! We’re glad Darin provided thorough, efficient, and speedy service to take care of your pest control needs. We truly appreciate your kind words and 5-star review!
Taylor at ClearDefense Pest Control did a great job on my house today.
Price assessment: Reasonable price
Price: $40–60
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Spider extermination, Mosquito extermination, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 5 months ago
Thank you, Leigh Ann, for the 5-star rating! We really appreciate you choosing ClearDefense Pest Control and are glad you had a great experience with our team.
Robin Williams3 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Taylor with ClearDefense Pest Control did an excellent job and answered all my questions. Even with my hyper schnauzer going nuts. I’m very pleased with the service.
Price assessment: Reasonable price
Price: $160–180
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Spiders, Other
Response from the owner · 3 months ago
Robin, thank you for the 5-star review. I’m glad Terence was able to answer all your questions and take care of the dirt mounds, the nest by your front porch light, and the spider egg sacks. It means a lot to hear you haven’t seen any wasps or spiders since the treatment.
Jennifer Daniel5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Jordan deserves 6 stars. His service was exceptional and thoroughly detailed. I appreciate his attention to detail on the exterior of the house. He also sprayed extra to a problematic area. Please send him every time. Thank you.
Price assessment: Reasonable price
Price: $100–120
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Spiders, Mosquitoes
Response from the owner · a year ago
Thank you so much for your kind words, Jennifer! I'm glad to hear that Daniel provided excellent service and took the time to thoroughly address both the inside and outside of your home. Thanks for choosing ClearDefense Pest Control. We're delighted to have you with us!
Jean Riutta14 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Dylan from Clear Defense Pest Control came to check on our house. He asked helpful questions and things to think about regarding the pests issues. So glad he changed out the traps in our garage. Happy he was helping us and our home before winter.
Response from the owner · 3 months ago
Thanks so much, Jean! I’m glad Kyle took great care of you, answered all your questions, and made the visit a positive experience. We really appreciate you choosing ClearDefense Pest Control.
Maria Wall1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Thanks Clear Defense! When the technician Greg arrived at my home, he explained exactly what he would be doing and provided me with excellent customer service.
Thanks Greg for your service!
Price assessment: Reasonable price
Services: Home inspection, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Spiders, Mosquitoes, Other
Response from the owner · 4 months ago
Thanks so much, MissLadie40! We’re glad Tyler was informative, polite, and respectful, and that he was able to take care of the hornets and wasps nest along with those creepy spiders around your home. We really appreciate you choosing ClearDefense Pest Control.
Reginald Moore1 reviewiTotal number of Google reviews Reginald has written across all businesses on Google Maps, not just this one.
Tyler Hunter came by and did a professional job with spraying the interior and exterior of my home and kept a professional attitude even with the outside temperature being so high. I would highly recommend Cleardefense for your pest control needs.
Price assessment: Not sure
Pest type: Ants, Rodents
Response from the owner · a year ago
Thank you for your kind review, Reginald! I'm glad to hear that Tyler provided professional service despite the heat and effectively handled both the interior and exterior of your home. We appreciate your recommendation and are here to meet all your pest control needs.
Candice Williams1 reviewiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
Darin was GREAT!! Very positive and polite attitude. Very informative. Go Darin, go Darin!! He smiled the whole time! He was very detailed oriented. Those wasps didn’t stand a chance!
Response from the owner · 2 days ago
Thank you, Candice! We’re so glad Darin provided such a positive, informative, and detailed experience while taking care of those wasps. We’ll be sure to share your kind words with him!
Fran Seal2 reviewsiTotal number of Google reviews Fran has written across all businesses on Google Maps, not just this one.
Tyler is both personable and professional. Excellent service.
Price assessment: Great price
Price: $20–40
Services: General pest inspection
Response from the owner · 4 months ago
Thanks, Fran! I really appreciate you taking the time to share this, and I’m glad David’s personable, professional approach stood out. We’re grateful for your support and happy you had an excellent experience with ClearDefense Pest Control.
