iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 92 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★4,711 Google reviews · 23 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
College Hunks Hauling Junk and Moving St. Louis at a glance
Google reviewers rate College Hunks Hauling Junk and Moving St. Louis 4.9 out of 5 based on over 4,700 reviews. Customers frequently praise the team for punctuality, clear communication, efficient work, and careful handling of furniture during moves and junk removal services. While many highlight the professionalism and reasonable pricing, negative feedback mentions instances of significant furniture damage, slow service leading to higher costs, and unresponsive customer support when addressing issues or scheduling problems.
Google rating: 4.9 out of 5 from 4,711 reviews (96% five-star).
Reviews on this page: 4,710 Google reviews (4,262 with written comments, 267 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 6, 2026.
Service: Packing Service serving O'Fallon, Missouri.
Data from Google, last updated November 6, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyPacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.College Hunks Hauling Junk and Moving St. Louis: 93/100 on this factor. Category median: 89.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.College Hunks Hauling Junk and Moving St. Louis: 89/100 on this factor. Category median: 82.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.College Hunks Hauling Junk and Moving St. Louis: 87/100 on this factor. Category median: 86.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving St. Louis: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.College Hunks Hauling Junk and Moving St. Louis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving St. Louis: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
4,710 Google reviews we collected
4.9of 5
5 stars4,52896%
4 stars631%
3 stars150%
2 stars140%
1 star902%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,56798%
Complaints822%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price19241%
Reasonable25355%
Overpriced72%
Not sure123%
$529-45% vs typical packing services
Middle half of what 358 customers paid ($248–$958) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,44531%
Speed & response1,20826%
Quality & results90920%
Would recommend68015%
Price & value2014%
Communication1483%
Honesty & trust581%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Max, I appreciate your professionalism and the way your replacement crew handled the situation with humor and grace.”
“Are you looking for a customer service department that can't help you and provide no helpful answers?”
“They were very responsive and arrived on time and took excellent care of our possessions and got them out where they needed when we arrived at our new home.”
“Compounding that frustration was the slow claims process itself.”
“They kept to their appointment time and provided excellent service.”
“Just horrible ugly people then whenever I called the owner to tell him about it he cared less could care less did not care at all did not just nothing…”
“I would recommend them to anyone needing to have junk hauled away.”
“I would not recommend this company to my worse enemy.”
“Team arrived on time, service was fantastic and the price was reasonable.”
“If you decide to go with this team, I would just ask them about insurance and some hidden fees that they charged us.”
“From the first communication to the final point of contact, College Hunks was professional and friendly.”
“They effortlessly moved heavy items, were incredibly polite, professional, friendly, and genuinely committed to making us happy.”
“They destroyed our coffee table and lied/didnt tell anyone and attempted to repair it with a single drywall screw, this is horrendous and NOT OKAY”
People customers mention
Jermaine153 reviews
Donald144 reviews
Nick139 reviews
Mario130 reviews
Antwon124 reviews
Cole120 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired College Hunks Hauling Junk and Moving St. Louis for 8 kinds of job. Pick one to see what they paid and said.
JJeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Cassiu, Cole, Jermain, Brandon, Damien were our Hunks for our recently move out and move to our new home.
They were very responsive and arrived on time and took excellent care of our possessions and got them out where they needed when we arrived at our new home.
Great group of individuals that worked well with…
JJoAnneLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
On time. Clear about pricing. Polite. Got the job done well. Amazingly, much of their pay is tips. Tip well.
Paid $1–500Reasonable priceSmall furniture moving
Aash3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Thank you so much for the easy and fast transition from house to apartment, shout out Shawn,Cameron, and don!!!
JJamaal8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent moving experience! Huge shoutout to Cassius, Cole, and Branden for their professionalism, hard work, and efficiency. The entire crew did a great job making our move smooth and stress-free. I Really appreciate their efforts.
Paid $500–1,000Reasonable priceLocal moving
SSusan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Cassius and his crew were amazing. They were prompt and so helpful. They were efficient and a good working team. We would definitely use them again.
Paid $1,500–2,000Reasonable priceLocal moving
DDianneLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
College Hunks did an excellent job of clearing away unwanted items. They effortlessly moved heavy items, were incredibly polite, professional, friendly, and genuinely committed to making us happy. I highly recommend their services!
Paid $2,000–2,500Reasonable priceOversized-item movingService not listed
Cassiu, Cole, Jermain, Brandon, Damien were our Hunks for our recently move out and move to our new home.
They were very responsive and arrived on time and took excellent care of our possessions and got them out where they needed when we arrived at our new home.
Great group of individuals that worked well with each other.
It was a long day and we are so happy to have had this team make our move as seemless as possible.
Highly recommend College Hunks! Will be using them again for my daughter finishes college and after finalizing our basement build out.
Thanks guys for your help today!
Price assessment: Reasonable price
Price: $5,000+
Services: Local moving, Oversized-item moving, Furniture assembly
D
D JohnsonLocal Guide · 15 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Nick, Bryan, and Jimmy did an amazing job. They worked as a team and completed the job quickly and efficiently. I could tell they looked out for each other's safety, especially on stairs. They put down carpets to protect floors and were careful with my furniture. Would hire again.
Update: I have now used the Hunks twice. The second move wasn't flawless and I wish I had asked for Nick, Bryan, and Jimmy. The second crew was 2 hours late, complained of fatigue, and left before starting the job. They actually snuck out to the truck and just drove away! FORTUNATELY the supervisor, Max, stepped in and sent out a replacement crew immediately. He and the crew worked very hard and did an amazing job. Would still use them again. Max, I appreciate your professionalism and the way your replacement crew handled the situation with humor and grace. October, 2026
Response from the owner · 5 months ago
We’re so glad to hear this, D Johnson! At College Hunks Hauling Junk and Moving St. Louis, our movers are detail-oriented when it comes to furniture handling, from wrapping to careful unloading. Thanks for your trust.
H
harvey gerstein2 reviewsiTotal number of Google reviews harvey has written across all businesses on Google Maps, not just this one.
harvey gerstein, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed. Thank you for the kind words and we’re truly grateful for amazing customers like you.
S
Shawn ReeserLocal Guide · 12 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Thirs time we have used College Hunks to move. They are fantastic.
Response from the owner · 2 days ago
Shawn Reeser, Thank you for choosing College HUNKS Hauling Junk & Moving. We hope to be your go-to company for all of your labor, junk hauling and moving needs. We really appreciate you taking the time to share your feedback with us. Thank you again!
J
JoAnne LLocal Guide · 32 reviewsiTotal number of Google reviews JoAnne has written across all businesses on Google Maps, not just this one.
On time. Clear about pricing. Polite. Got the job done well. Amazingly, much of their pay is tips. Tip well.
Price assessment: Reasonable price
Price: $1–500
Services: Small furniture moving
Response from the owner · 5 days ago
Glad we were able to help, JoAnne L! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving and we hope to provide you with the same great service again next time!
H
Henry Morris6 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Donald, Michael and Miles were an incredible help. We could not have gotten our move finished without them. Professional, fast, courteous and made everything easy as could be. We will definitely use them again!
Response from the owner · a year ago
Henry Morris, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
A
ash phaphon3 reviewsiTotal number of Google reviews ash has written across all businesses on Google Maps, not just this one.
Thank you so much for the easy and fast transition from house to apartment, shout out Shawn,Cameron, and don!!!
Price assessment: Reasonable price
Price: $500–1,000
Services: Small furniture moving
Response from the owner · 6 days ago
ash phaphon, Thank you for the 5-stars! We take pride in giving our customers the best service and we’re overjoyed to receive your compliments and appreciation. We’re incredibly grateful that you took the time to leave us this review and hope to serve you again in the future for any junk removal or moving needs.
L
Lori Rosenkranz9 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
From the first communication to the final point of contact, College Hunks was professional and friendly. They kept to their appointment time and provided excellent service. The team sent to my place for haul away service were clean and polite.
I’ll definitely use their service in the future!
Response from the owner · a week ago
Lori Rosenkranz, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
S
Stephen GreenLocal Guide · 26 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Stephen Green, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing. Thank you again for choosing College HUNKS Hauling Junk & Moving, we greatly appreciate it!
G
Grant Waddell10 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Cameron, James, and Jacob were extremely quick and professional. There was a cancellation in their schedule, so they showed early and got to work right away. I would recommend them to anyone needing to have junk hauled away. Thank you!
Response from the owner · a week ago
Your feedback means the world, Grant Waddell. At College Hunks Hauling Junk and Moving St. Louis, we make junk removal simple, from estate cleanouts to everyday trash pickup. We’re glad we could take some weight off your shoulders.
