Danny Aguilar8 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio muy eficientes y amables al atender super recomendado
Computer Repair - Laptop Repair by Vellve Systems
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty98−0.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 70%
4.9 ★★★★★ 1,058 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Computer Repair - Laptop Repair by Vellve Systems at a glance
Google reviewers rate Computer Repair - Laptop Repair by Vellve Systems 4.9 out of 5 based on 1058 reviews. Customers frequently praise the shop for quick turnaround times, reasonable pricing, and clear communication regarding repairs such as screen replacements and data recovery. However, some low-star reviews report instances of new issues arising after service or unfulfilled promises regarding specific components, suggesting occasional inconsistencies in the repair process.
- Google rating: 4.9 out of 5 from 1,058 reviews (95% five-star).
- Reviews on this page: 1,058 Google reviews (924 with written comments, 16 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 24, 2026.
- Service: Apple Repair Service serving Charlotte, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Computer Repair - Laptop Repair by Vellve Systems: 96/100 on this factor. Category median: 92.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Computer Repair - Laptop Repair by Vellve Systems: 94/100 on this factor. Category median: 90.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Computer Repair - Laptop Repair by Vellve Systems: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Computer Repair - Laptop Repair by Vellve Systems: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Computer Repair - Laptop Repair by Vellve Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Computer Repair - Laptop Repair by Vellve Systems: 7/100 on this factor. Category median: 72.F
7
Bar = this company · dark tick = category median.
Star ratings
1,058 Google reviews we collected
- 5 stars1,00995%
- 4 stars262%
- 3 stars40%
- 2 stars30%
- 1 star162%
Praise vs complaints
Phrases our text analysis found in 924 written reviews
- Praise1,64098%
- Complaints272%
Topic share
How often each topic comes up in the written reviews
- Speed & response42726%
- Quality & results32519%
- Staff & attitude28717%
- Would recommend23114%
- Price & value19212%
- Communication1257%
- Honesty & trust805%
What customers talk about
We read 924 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was able to drop the laptop off and get it back the next day, working perfectly fine.”
“I was annoyed that they had chosen what seemed to be a slow method of shipping after they had already had my computer for a few weeks, but I figured i…”
“Excellent service and response time restoring my crashed NUC.”
“…and did troubleshooting in front of me with drivers and all, Issue is not fixed so again they said need to change the video card/graphics on mother bo…”
“they were very helpful and very thorough on keeping me updated on what was happening with everything.”
“Would highly recommend as an IT professional of more than 15 years.”
“Avoid at all costs!”
“They were able to repair my MacBook Pro screen at a reasonable price!”
“I declines the data recovery because it was too expensive, but communication was great.”
“The team was so nice, explained everything clearly and did the repair quickly and at a very fair price.”
“The honesty is really appreciated and I will be coming back for any future problems.”
“They said they hadn't received the part yet but again said they tried to call me and it didn't work (why even bother lying to me?”
People customers mention
- Alex 36 reviews
- Ahmed 21 reviews
- Pro 19 reviews
- Apple 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MariahLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very great services. I found them on google for repairing/ factory restoration for my Dell laptop! Was able to drop the laptop off and get it back the next day, working perfectly fine.
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
they were very helpful and very thorough on keeping me updated on what was happening with everything.
Kristine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great experience getting my laptop fixed here! The team was so nice, explained everything clearly and did the repair quickly and at a very fair price. Would definitely recommend!
Madison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Have used this company several times now and they are always so helpful! Great prices and great people!
lara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
finally after months of failure trying to fix my computer these guys fixed it in hours. great attitude and vibes. life savers thank you
Giriprasad10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly. Explains clearly what went wrong with your laptop. Free diagnosis. No hidden fees.
Photos
Customer reviews
4.9 ★★★★★ 1,058 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mariah TaylorLocal Guide · 20 reviewsTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery great services. I found them on google for repairing/ factory restoration for my Dell laptop! Was able to drop the laptop off and get it back the next day, working perfectly fine.
Chuck Hudson7 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrist rate service will do again if needed Thank you
YokoFromThePack (YFTP)7 reviewsTotal number of Google reviews YokoFromThePack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and efficient work
Jim Gilligan8 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and response time restoring my crashed NUC. Highly recommend.
Ray1 reviewTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethey were very helpful and very thorough on keeping me updated on what was happening with everything.
Nirvahn T5 reviewsTotal number of Google reviews Nirvahn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were able to repair my MacBook Pro screen at a reasonable price!
Kristine2 reviewsTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience getting my laptop fixed here! The team was so nice, explained everything clearly and did the repair quickly and at a very fair price. Would definitely recommend!
Jhett Parsons4 reviewsTotal number of Google reviews Jhett has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat fast service!
Joa Casas1 reviewTotal number of Google reviews Joa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAtención muy buena, trabajo eficiente y muy a tiempo.
Computer Repair - Laptop Repair by Vellve Systems on Google Maps →
Business details
- Phone: (704) 469-7733
- Website: vellvesystems.com
- Service area: Charlotte, NC