Auto repair shop · Ontario, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty92−0.8Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★454 Google reviews · 24 photos
90%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Comtires 4.8 out of 5 based on 454 reviews, with the owner responding to 78% of them. Customers frequently praise the shop for quick service, friendly staff, clear communication, and fair pricing on tire changes, alignments, and general repairs. However, several low-star reviews criticize the business for high costs comparable to dealerships, unnecessary repair recommendations, and instances where requested services were not completed or proper communication was lacking.
Google rating: 4.8 out of 5 from 454 reviews (90% five-star).
Reviews on this page: 455 Google reviews (329 with written comments, 24 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 11, 2026.
Service: Tire Shop serving Ontario, California.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
ComtiresTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comtires: 79/100 on this factor. Category median: 83.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comtires: 63/100 on this factor. Category median: 81.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comtires: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comtires: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comtires: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comtires: 100/100 on this factor. Category median: 34.A
100
Bar = this company · dark tick = category median.
Star ratings
455 Google reviews we collected
4.8of 5
5 stars40990%
4 stars194%
3 stars31%
2 stars82%
1 star164%
Praise vs complaints
Phrases our text analysis found in 329 written reviews
97%praise
Praise52797%
Complaints163%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2544%
Reasonable3053%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11421%
Quality & results10319%
Price & value9117%
Speed & response7313%
Would recommend7013%
Honesty & trust6011%
Communication326%
What customers talk about
We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, friendly, and got us back on the road in no time.”
“Comtires provided great service and communication with handling the alignment of my car and targeting the problem with my axle.”
“Just a horrible experience overall and not to mention my spending of close to one thousand dollars in this shop!”
“They took the time to explain my options without any pressure and made sure I got the best tires for my vehicle at a great price.”
“BIG RIPOFF.”
“Matt came out quickly and changed the tire on our RV.”
“Dealerships only delay their warranty repair services despite having an appointment.”
“I would definitely recommend my family and friends to Comtires if they need vehicle service.”
“If you are told that your vehicle needs a major repair, I strongly recommend getting a second opinion—especially before spending hundreds of dollars o…”
“I have honestly been looking for a good mechanic shop, and I’m so happy I’ve found this place.”
“I should have just done it myself and not trusted this place.”
“Came in to get a serpentine belt replacement and oil change and they took great care of me great communication and mechanical work done.”
People customers mention
Edgar12 reviews
Johnny10 reviews
Christian7 reviews
Robert5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Comtires for 8 kinds of job. Pick one to see what they paid and said.
Nyemiah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have honestly been looking for a good mechanic shop, and I’m so happy I’ve found this place. They have been taking such good care of my car fixing what needs to be fixed. I am forever grateful for these guys they really have helped me so much. Please come to them they will help you out. Will be recommending to anyone who has car problems.
Reasonable price
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly, caring and customer oriented. They deliver on their word, my sincere thank you to the staff and especially the owner.
Kam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Comtires provided great service and communication with handling the alignment of my car and targeting the problem with my axle. 10/10 satisfaction!
Reasonable priceTiresWheel alignment
Lakeisha4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Comtire! Matt came out quickly and changed the tire on our RV. He was professional, friendly, and got us back on the road in no time. We truly appreciate his quick response and excellent service. Thank you, Matt, for making a stressful situation so much easier. Highly recommend Comtire!
Reasonable priceTires
Emiliano1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
i always take my vehicle here and they always do a phenomenal job ! fast, clean, and reliable service. front desk workers are always welcoming and will gladly answer your questions! would give 10 stars if possible !
Great priceTransmissionTiresSteering & suspension repair
Valina10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I was referred to ComTires and I am sure glad I came here. Came in to get a serpentine belt replacement and oil change and they took great care of me great communication and mechanical work done. Very thankful and happy. Thank you ComTires!!!! I will definitely recommend and be back soon 😀
I have honestly been looking for a good mechanic shop, and I’m so happy I’ve found this place. They have been taking such good care of my car fixing what needs to be fixed. I am forever grateful for these guys they really have helped me so much. Please come to them they will help you out. Will be recommending to anyone who has car problems.
Price assessment: Reasonable price
Response from the owner · a week ago
Nyemiah, thank you so much for your kind words and for trusting us with your Chevy Sonic! We're truly happy to hear that you've found a shop you can count on. Your trust and willingness to recommend us mean the world to our entire team! We're grateful to have you as part of the Comtires family, and we'll always be here whenever you need us. Thank you again for your support!
Mel RLocal Guide · 10 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
I took my car to this mechanic in May because it was pulling to one side and the steering wheel was not centered. I brought it in specifically for a wheel alignment.
What happened during this visit was very concerning. They worked on the two front wheels but did not tell me beforehand that they were unable to perform the alignment on the rear. I was not informed of this until it was time to pay. At that point, they told me they could not align the rear and then quoted me approximately $800, stating that I needed a control arm because it was supposedly so worn that they could not complete the alignment.
I found this concerning because my car is a 2021 with relatively low mileage. I told them I would not authorize an $800 repair and that I would take my car to the Honda dealership to have it properly inspected. Despite the fact that the alignment issue had not been resolved, I was still charged $100.
As soon as I left, my car was still pulling and the steering wheel was still not centered. I called them immediately and was told to bring the car back the following day. I explained that I was going out of town and would return the following week. When I brought the car back, the gentleman who worked on it drove the vehicle with me. He told me that the car was still doing the same thing because the street was uneven. That did not resolve my concern.
Fast forward to October 3, when I took my car to Honda for a proper wheel alignment and inspection. Honda performed a FULL alignment and inspected the vehicle. I was told there were no other issues and, most importantly, that a control arm was NOT needed.
I contacted the mechanic on October 5 and spoke with Andy. I explained that I felt I had been misled about my vehicle and that I was charged $100 for a service that did not resolve the problem. I requested a refund of the $100. Andy said he would speak with the owner.
The owner ultimately refused, stating that five months had passed.
For me, this isn't simply about the $100. It's about the principle. I brought my vehicle in for a wheel alignment, the issue was not properly resolved, I was told I needed an approximately $800 control arm that Honda later determined was not needed, and I ultimately had to pay again to have the alignment properly performed elsewhere.
If you are told that your vehicle needs a major repair, I strongly recommend getting a second opinion—especially before spending hundreds of dollars on a repair that may not actually be necessary. I personally would not return to this business based on my experience.
Response from the owner · 5 days ago
Hi Melony,
Thank you for sharing your experience. We're genuinely sorry to hear that your visit left you feeling disappointed, as this is certainly not the experience we want for anyone who trusts us with their vehicle.
We would like to respectfully clarify an important detail regarding our findings and recommendations.
During your visit in May, we found that your vehicle's rear camber was outside manufacturer specifications, even after reaching the maximum available factory adjustment. For that reason, we recommended aftermarket adjustable upper control arms to provide the additional adjustment needed to correct the rear camber.
This recommendation was not made because your existing control arms were worn out or defective, but because the factory adjustment was insufficient to bring the alignment within specifications.
We understand that Honda evaluated your vehicle in October and provided a different assessment. We absolutely respect their findings and encourage our customers to seek second opinions whenever they feel it's necessary. However, an inspection performed five months later does not necessarily invalidate the measurements and recommendations documented during the original visit.
Regarding your refund request in October, the alignment service and available adjustments were performed during your May visit. While we understand your disappointment with the outcome, we stand behind the work performed and the recommendations made based on our findings at that time.
That being said, we recognize that we could have communicated the limitations of the alignment and the reasoning behind our recommendations more clearly. Transparency is extremely important to us, and we never want a customer to leave feeling uncertain about the service they received.
Melony, at Comtires, we believe in treating people fairly, providing honest recommendations, and building relationships based on trust. We're not perfect, but we genuinely care about our customers and take their concerns seriously.
We're sorry we weren't able to meet your expectations, and we appreciate your feedback as an opportunity to continue improving.
Mary Gastelum2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Friendly, caring and customer oriented. They deliver on their word, my sincere thank you to the staff and especially the owner.
Price assessment: Reasonable price
Services: Electrical repair, Tires, General repairs & maintenance, Auto engine diagnostic, Service not listed
Response from the owner · a month ago
Mary, thank you so much for your kind words and for trusting Comtires since 2017! It was truly great seeing you again after some time and having the opportunity to help you once more. Customers like you mean a lot to us, and we’re grateful that after all these years you continue to place your trust in our team. Thank you for your loyalty and support; it was a pleasure having you back, and we hope to see you again soon!
Kam Flow3 reviewsiTotal number of Google reviews Kam has written across all businesses on Google Maps, not just this one.
Comtires provided great service and communication with handling the alignment of my car and targeting the problem with my axle. 10/10 satisfaction!
Price assessment: Reasonable price
Services: Tires, Wheel alignment
Response from the owner · a month ago
Kameron, thank you so much for the 10/10 review! We really appreciate you trusting the Comtires team with your 2015 Hyundai Genesis and are happy to hear you were satisfied with both the service and communication. We look forward to helping you again whenever you need us!
Kimberly Augmon13 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Thank you so much for taking the time to leave this wonderful review, Kimberly! We truly appreciate your kind words. We look forward to seeing you again soon!
Lakeisha Harris4 reviewsiTotal number of Google reviews Lakeisha has written across all businesses on Google Maps, not just this one.
We had a great experience with Comtire! Matt came out quickly and changed the tire on our RV. He was professional, friendly, and got us back on the road in no time. We truly appreciate his quick response and excellent service. Thank you, Matt, for making a stressful situation so much easier. Highly recommend Comtire!
Price assessment: Reasonable price
Services: Tires
Response from the owner · a month ago
Thank you so much, Lakeisha, for taking the time to share your kind words! We truly appreciate your business and look forward to serving you again in the future. Thank you for choosing Comtires!
Emiliano H1 reviewiTotal number of Google reviews Emiliano has written across all businesses on Google Maps, not just this one.
i always take my vehicle here and they always do a phenomenal job ! fast, clean, and reliable service. front desk workers are always welcoming and will gladly answer your questions! would give 10 stars if possible !
Thank you, Emiliano! We really appreciate you continuing to trust us with your vehicle. Thanks again for the support and we’ll happily take the 10 stars!
Valina10 reviewsiTotal number of Google reviews Valina has written across all businesses on Google Maps, not just this one.
I was referred to ComTires and I am sure glad I came here. Came in to get a serpentine belt replacement and oil change and they took great care of me great communication and mechanical work done. Very thankful and happy. Thank you ComTires!!!! I will definitely recommend and be back soon 😀
Response from the owner · 2 years ago
Valina, we're thrilled you had a positive experience with us. It's wonderful to hear that our team could help with your AC repair. We appreciate your feedback and look forward to serving you again!
Lorenzo Ball2 reviewsiTotal number of Google reviews Lorenzo has written across all businesses on Google Maps, not just this one.
Great expertise and very knowledgeable….with great personal customer service and prices!. The shop is very accommodating and is ran very professionally . They have well trained certified techs and current with the latest technology with tools and software. I would definitely recommend my family and friends to Comtires if they need vehicle service.
Price assessment: Great price
Services: Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Oil change
Response from the owner · 6 months ago
Thank you, Lorenzo! We truly appreciate you; not just for the review, but for being a long-time part of the Comtires family. It means a lot to us that you continue to trust our team. We’re always here to take care of you and make sure you get the best service possible. Looking forward to seeing you again soon!
Daniel Luna6 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
