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Connect You

Electronics company · Lancaster, OH · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%90+25.4Replies to reviews 8%85+7Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 39 home automation installersPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 165 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review

Connect You at a glance

Google reviewers rate Connect You 4.9 out of 5 based on 165 reviews, noting the owner responds to 98% of feedback. Customers frequently cite punctuality, clear communication, and professional installation of residential networks, security cameras, and smart home systems. While most praise the team's knowledge and respectful approach, one low-star review mentioned disrespectful behavior, though this appears isolated among the overwhelmingly positive experiences.

  • Google rating: 4.9 out of 5 from 165 reviews (97% five-star).
  • Reviews on this page: 165 Google reviews (142 with written comments, 5 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Home Automation Installer serving Lancaster, Ohio.

Data from Google, last updated November 3, 2026.

Score profile vs other home automation installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction89Reliability90Craft & service–Value–Momentum100Replies to reviews85Satisfaction: 89 (median 94)Reliability: 90 (median 94)Momentum: 100 (median 100)Replies to reviews: 85 (median 85)
Connect YouHome Automation Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Connect You: 89/100 on this factor. Category median: 94.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Connect You: 90/100 on this factor. Category median: 94.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Connect You: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Connect You: 85/100 on this factor. Category median: 85.A
85

Bar = this company · dark tick = category median.

Star ratings

165 Google reviews we collected

  • 5 stars16097%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star53%

Praise vs complaints

Phrases our text analysis found in 142 written reviews

  • Praise30897%
  • Complaints93%

Topic share

How often each topic comes up in the written reviews

  • Would recommend7323%
  • Staff & attitude6621%
  • Speed & response6621%
  • Quality & results4715%
  • Communication299%
  • Price & value258%
  • Honesty & trust113%

What customers talk about

We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I highly recommend Connect You for your technology needs.”
    “Prompt, professional and wonderful to work with, cannot recommend them more highly.”
  • “We had several options to choose from and we found the stuff to be very pleasant and helpful.”
  • “They worked within our budget and answered questions quickly & helpfully.”
    “TJ has installed cameras, installed a mesh system, fixed a slow laptop and installed a large wall mounted TV with a soundbar.”
  • “Thorough, detailed, clean, and professional job installing residential ethernet.”
    “I had horrible issues with internet consistency in my home regardless of decent WiFi coverage, and they walked me through every step of the process to…”
  • “During the project, I was unable to be on site, however, TJ regularly communicated with me.”
  • “So reasonably priced and extremely fast response time.”
  • “They’re reliable, professional, and great to work with.”

People customers mention

  • Internet 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

MM2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

We had a great experience getting a system set up. We had several options to choose from and we found the stuff to be very pleasant and helpful. Highly Recommend!

ChrisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thorough, detailed, clean, and professional job installing residential ethernet. They worked within our budget and answered questions quickly & helpfully.

Andrew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I was referred to Connect You from another happy customer, and was not disappointed. From the moment I first contacted TJ, he was very interactive and worked around my schedule. I had no idea of all the services that he offered, and he educated me and me and my wife through each step. During the project, I was…

Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve used Connect You twice now for mid size installs. I confirm the other strongly positive reviews. This is company truly passionate about what they do, and it shows in the final result. They’re reliable, professional, and great to work with. I highly recommend Connect You for AV, Networking and Smart Home.

John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Team was fantastic. Was having a hard time finding someone in the Columbus area to setup my home network and when I reached out to connect you they responded immediately and were able to come out to do a quick inspection and sent out a quote the same day. They were quick, professional, and very helpful when they did…

zackLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys did a fantastic job installing Ubiquiti cameras and APs in my house. I would absolutely continue to work with them on other projects!

Photos

Customer reviews

4.9 ★★★★★ 165 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
MM Music2 reviewsTotal number of Google reviews MM has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience getting a system set up. We had several options to choose from and we found the stuff to be very pleasant and helpful. Highly Recommend!

Chris SimmonsLocal Guide · 12 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thorough, detailed, clean, and professional job installing residential ethernet. They worked within our budget and answered questions quickly & helpfully.

Response from the owner · a week ago

Thanks for your review, Chris! We look forward to working with you again.

Andrew Hayek10 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was referred to Connect You from another happy customer, and was not disappointed. From the moment I first contacted TJ, he was very interactive and worked around my schedule. I had no idea of all the services that he offered, and he educated me and me and my wife through each step. During the project, I was unable to be on site, however, TJ regularly communicated with me. I had requested a couple of changes along the way, and it was not an issue at all. In the end, TJ met with me to walk through the job and made sure I was completely satisfied. I highly recommend Connect You for your technology needs.

Response from the owner · a year ago

Thank you so much for your kind words, Andrew! We look forward to working with you again.

Michael Martin1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used Connect You twice now for mid size installs. I confirm the other strongly positive reviews. This is company truly passionate about what they do, and it shows in the final result. They’re reliable, professional, and great to work with. I highly recommend Connect You for AV, Networking and Smart Home.

Response from the owner · 4 weeks ago

I appreciate your review, Michael. I look forward to helping you again!

John Hurdle4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Team was fantastic. Was having a hard time finding someone in the Columbus area to setup my home network and when I reached out to connect you they responded immediately and were able to come out to do a quick inspection and sent out a quote the same day. They were quick, professional, and very helpful when they did their work and the owner insisted on reaching out to him if there were any issues. Would recommend anyone wanting to beef up their home network to work with these guys!

Response from the owner · a month ago

Thanks for your review, John! We are glad we could assist you with your home networking needs.

zack puskarLocal Guide · 27 reviewsTotal number of Google reviews zack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys did a fantastic job installing Ubiquiti cameras and APs in my house. I would absolutely continue to work with them on other projects!

Response from the owner · a month ago

Thanks for the review, Zack! We look forward to working with you again.

Sandy Kass5 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service, highly recommend!

Response from the owner · 3 months ago

Thank you Sandy, we appreciate your business!

Zach B.Local Guide · 26 reviewsTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

TJ was awesome! He helped us select the best types of cameras we needed and was very knowledgeable. Anyone looking for a professional and clean installation should hit them up.

Response from the owner · 3 months ago

Thank you Zach, we appreciate your business!

Clayton Schaefer1 reviewTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hands down one of the best experiences I have ever had dealing with any company! From the initial consultation to installation day, Connect You was extremely responsive and provided excellent feedback on do's/don'ts. For reference, I implemented a full on Ubiquiti home network into my house with Connect You's help. The installation process was flawless and the end product was extremely professional. It was all aesthetically pleasing and performed swimmingly. TJ and Nicole were more than happy to answer every question I had in regard to networking, and were very pleasant to speak with. If you are looking for any audio/video installations done in your house, I urge you to stop your search and use Connect You. There is no need to risk having a random contractor come out and charge exorbitant prices for a product that requires fixing over. Connect You will make sure that you are well taken care of and will get it right the first time. 11/10 recommend!

Response from the owner · 4 months ago

Thanks for your kind words, Clayton. We hope to work with you again at some point.

Tyler KlepekLocal Guide · 25 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely amazing. From start to finish. Very professional. Will be using ConnectYou for all of my future tech set ups. If you want high quality and reliability there is no better option. It is not even close. Goodbye subscription cloud fees. Thank you ConnectYou!

Response from the owner · 4 months ago

Thank you for your review, we appreciate your business!

Connect You on Google Maps →

Business details