Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Cost Cutters earns a 4.6 rating from 594 reviews, with the owner responding to 97% of feedback. Customers frequently praise the salon for friendly staff, quick service, and affordable pricing, noting that stylists often deliver cuts matching specific requests. However, lower-rated reviews highlight recurring issues with communication, specifically citing stylists who failed to ask clarifying questions or produced uneven results, along with complaints about waiting times and salon cleanliness.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
594 Google reviews we collected
Phrases our text analysis found in 414 written reviews
What customers reported paying
Middle half of what 334 customers paid ($21–$35) · gold mark = category median.
How often each topic comes up in the written reviews
We read 414 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashley is always smiling and does a great cut on my hair, it was nice to be able to get in the same day!”
“I find it unprofessional on the management to not inform or obtain consent from the customers before being used as a training session.”
“She did an amazing job with my hair, she listened to all of my concerns and request.”
“And if that was not bad enough she also messed up my husband's simple high and tight haircut.”
“I give 5 stars because every time I come in here they do exactly what I want instead of just close to it, they are amazing and they give happy up lift…”
“Completely unsatisfied wouldnt recommend cost cutters to shave a cat let alone cut someone's hair.”
“I got in she was on time for the appointment, I was on time for the appointment and she did an amazing job!”
“The prices are fair and have always been pleased with our hair cuts.”
“Did a great job and not to pricey with how high haircuts are now.”
“She listened to what I said that I wanted and exactly as I asked.”
“Her expertise and genuine care made all the difference.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cost Cutters for 8 kinds of job. Pick one to see what they paid and said.
The staff are friendly and personable which is great. They listen to what you are asking for and do their very best to make you look good.
Service was excellent!! Ashlee did an amazing job!! She is the best at cutting and styling my hair. Wouldnt dream of going anywhere else.... Thank You Ashlee.😁
Perfect , so glad Jana is back !!! She’s wonderful and always does exactly what I want and need to
I got my hair cut and styled to exactly how I wanted it. It was very quick and she did an amazing job.
Michelle is a special needs person. Jana was so great with her . the hair cut was great also.
Ashley is always smiling and does a great cut on my hair, it was nice to be able to get in the same day!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 201 | $30–$79 |
| Hairstyling | 88 | $30–$76 |
| Long haircut | 77 | $23–$35 |
| Kids' cuts | 31 | $23–$38 |
| Hair coloring | 29 | $119–$214 |
| Waxing | 20 | $8–$66 |
| Blowdry | 17 | — |
| Beard trim | 14 | — |
4.6 ★★★★★ 594 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing job! Fast efficient and friendly!
Brandon, your kind words mean a lot to Cost Cutters. We’re glad you had a fast, efficient, and friendly visit. Thanks for choosing our team for your haircut!
The staff are friendly and personable which is great. They listen to what you are asking for and do their very best to make you look good.
Hi Dan-O, we’re glad our Cost Cutters team made you feel welcome and listened to what you wanted. Friendly service and a great-looking result are exactly what we aim for with every haircut. Thanks for sharing your experience with us, Dan-O—we appreciate your support!
It was great as always
Wonderful to hear that, Blossom. We’re glad Cost Cutters continues to give you a great haircut experience. Thanks for choosing us and sharing your feedback!
Service was excellent!! Ashlee did an amazing job!! She is the best at cutting and styling my hair. Wouldnt dream of going anywhere else.... Thank You Ashlee.😁
It's wonderful to hear your experience was excellent, Stacie! We're so glad Ashlee was able to achieve the color you wanted—thank you for trusting Cost Cutters for your haircare needs. We look forward to seeing you again soon!
Perfect , so glad Jana is back !!! She’s wonderful and always does exactly what I want and need to
Wonderful to hear, Patrcia! We’re so glad Jana is back and taking great care of you at Cost Cutters. Thanks for sharing your kind words about your haircut experience.
No wait at all . Staff were very pleasant.
Thanks, Lori, for sharing your experience with Cost Cutters. We're glad you enjoyed the no-wait visit and found our staff very pleasant. We look forward to welcoming you back for your next haircut.
It was great ..from my hairdresser to the cut
Ayn, wonderful to hear your haircut experience was great from start to finish. We’re glad Cost Cutters delivered a cut you enjoyed and felt good about. Thanks for sharing your feedback with us, Ayn.
I got my hair cut and styled to exactly how I wanted it. It was very quick and she did an amazing job.
We love it!! Thanks for coming in!!
Michelle is a special needs person. Jana was so great with her . the hair cut was great also.
Hi Cindy, we’re glad Jana took great care of Michelle and that the haircut turned out well. Thank you for choosing Cost Cutters and sharing your kind feedback with us. We appreciate your support and look forward to serving you again.
Jana always gets the job done!
Ashley, we’re glad to hear Jana consistently gets the job done at Cost Cutters. Thank you for sharing your positive feedback on the haircut experience. We appreciate your support and look forward to serving you again.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
