Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Cresco Equipment Rentals 4.7 out of 5 based on 145 reviews, frequently praising the staff's friendliness, knowledge, and efficient service. Customers describe the equipment as well-maintained and note fair pricing for various construction and DIY projects. However, low-star reviews highlight issues with equipment reliability and a lack of accountability when rented items fail, with one customer reporting that the company refused to take responsibility for a defective machine.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
145 Google reviews we collected
Phrases our text analysis found in 98 written reviews
How often each topic comes up in the written reviews
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazingly helpful guys on staff, funny, real, great energy that is contagious.”
“As always, the staff provided exceptional service and support.”
“Quick and easy way to get heavy equipment for all your diy ranch projects lawn,plumbing ect.”
“Prices are fair and it's right by the entrance and exit of the freeway.”
“I highly recommend this place for all your rental needs.”
“Nature Builder Landscape Construction LLC counts on Cresco Equipment Rental for reliable equipment.”
“Carlos and Devon assisted me when I picked up the heater and walked me through the steps of operation.”
praise complaint · found by our text analysis, Google review wording unchanged.
Awesome, I thought I needed a trailer at the last minute to help a friend get his motorcycle home. While they were helping me get the right hitch. I got a call that trailer not needed. I felt bad but they were gracious!!! Great people!!! I will be back!!! Thank you guys.
Amazingly helpful guys on staff, funny, real, great energy that is contagious. My new go to place for any rentals strictly based on interactions with them. Equipment also ran perfectly so that’s a plus
DON’T buy any equipment from them, I just bought a new machine, and I didn’t use it more than 15 minutes, and stopped working, I take it back hoping get it fixed or get my money back, no hope, they treat me like a joke, don’t want to take responsibility about the problem.
Renting tools and equipment here is a breeze. The staff is fantastic, and Jim really stands out for his expertise, and is very helpful. I highly recommend this place for all your rental needs.
Easy fast and convenient. Great customer service. Prices are fair and it's right by the entrance and exit of the freeway..!!
Big shout out to James. Outstanding customer service and customer care. I highly recommend this location.
4.7 ★★★★★ 145 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome, I thought I needed a trailer at the last minute to help a friend get his motorcycle home. While they were helping me get the right hitch. I got a call that trailer not needed. I felt bad but they were gracious!!! Great people!!! I will be back!!! Thank you guys.
Amazingly helpful guys on staff, funny, real, great energy that is contagious. My new go to place for any rentals strictly based on interactions with them. Equipment also ran perfectly so that’s a plus
DON’T buy any equipment from them, I just bought a new machine, and I didn’t use it more than 15 minutes, and stopped working, I take it back hoping get it fixed or get my money back, no hope, they treat me like a joke, don’t want to take responsibility about the problem.
Regresé y recibí un trato muy bueno !!
Renting tools and equipment here is a breeze. The staff is fantastic, and Jim really stands out for his expertise, and is very helpful. I highly recommend this place for all your rental needs.
Easy fast and convenient. Great customer service. Prices are fair and it's right by the entrance and exit of the freeway..!!
Big shout out to James. Outstanding customer service and customer care. I highly recommend this location.
Only place il ever go. Go see the guys for any rental needs.open mon threw sat
Jimmy and team are the best I've worked with! Super friendly, helpful, great value, they have all the things. Shoot... I come here for the team spirit!
This was my second rental from the Cresco located in Pleasant Hill. As always, the staff provided exceptional service and support. I rented the SUNFIRE SF80 Portable Radiant Heater to heat the backyard for an outdoor party. Carlos and Devon assisted me when I picked up the heater and walked me through the steps of operation. Once I got the heater home, I had to call Cresco to troubleshoot the heater. Devon took the time to help and stayed on the phone until I was able to get the heater to start. Unfortunately, the heater was too loud and served as a distraction at the party. After 10 minutes, we turned it off and it served as a conversation piece throughout the night. On Monday, I returned the heater and spoke with Jimmy at the front desk. After explaining that we were unable to use the heater, Jimmy empathized with me and waived the rental fees. Talk about customer service. I will definitely support this local business in the future and appreciate the professionalism of the staff from start to finish.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
