Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts

EQUIPCO Rentals, Sales, Service logo

EQUIPCO Rentals, Sales, Service

Equipment rental agency · Pittsburg, CA · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%74+20.9Replies to reviews 8%20+1.6Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 38 backhoe servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.7 ★★★★★ 27 Google reviews
85%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2025latest review
📞 Call (925) 234-5678Request a call backWebsite ↗

EQUIPCO Rentals, Sales, Service at a glance

Customers frequently praise the friendly, helpful staff and the availability of a wide range of rental equipment, noting that the business accommodates after-hours emergency requests and provides amenities like a comfortable waiting area. The service is described as fast and accommodating for regular business clients. However, low-star reviews indicate that the agency does not rent to individuals, with one customer reporting being disconnected after inquiring about personal rental options.

  • Google rating: 4.7 out of 5 from 27 reviews (85% five-star).
  • Reviews on this page: 27 Google reviews (17 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: July 2, 2025.
  • Service: Backhoe Service serving Pittsburg, California.

Data from Google, last updated November 3, 2026.

Score profile vs other backhoe services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.

Satisfaction70Reliability74Craft & service–Value–Momentum–Replies to reviews20Satisfaction: 70 (median 75)Reliability: 74 (median 77)Replies to reviews: 20 (median 26)
This companyBackhoe Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EQUIPCO Rentals, Sales, Service: 70/100 on this factor. Category median: 75.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EQUIPCO Rentals, Sales, Service: 74/100 on this factor. Category median: 77.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EQUIPCO Rentals, Sales, Service: 20/100 on this factor. Category median: 26.D
20

Bar = this company · dark tick = category median.

Star ratings

27 Google reviews we collected

  • 5 stars2385%
  • 4 stars14%
  • 3 stars27%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 17 written reviews

  • Praise1694%
  • Complaints16%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1165%
  • Speed & response318%
  • Quality & results212%
  • Would recommend16%

What customers talk about

We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Their staff has always been over the top (in a good way) friendly and helpful.”
  • “They have even brought the equipment to me when I have had to pick up a couple of meters and fly out of town right away.”
  • “Awesome service comfortable waiting area with massage chairs.”
  • “Highly recommend them.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

mitchLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been coming here to pick up rental equipment for years. Their staff has always been over the top (in a good way) friendly and helpful. Plus the free vending machine is a fun treat. 😁👍🏼

RobertLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Equipco won't rent out to individuals. They only rent to companies. When I told the agent that I was just an individual, I got hung up on.

EnriqueLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have use Equipco for several years exellente on rental equipment and sales. Pedro E. Ruiz APTIM

G3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Awesome business. These owners have the best thing going. They know how to take care of their customers and keep them happy. Highly recommend them.

LauraLocal Guide · 233 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am here renting equipment on a weekly basis. I've had to contact them after hours for emergency rentals and they ALWAYS come through. They have even brought the equipment to me when I have had to pick up a couple of meters and fly out of town right away. Lauren is especially nice and helpful.

TedLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Good service. Some equipment is aging, but they upgrade periodically. Helpful overall. I rent from them frequently.

Compare with

Customer reviews

4.7 ★★★★★ 27 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
mitch fieldsLocal Guide · 48 reviewsTotal number of Google reviews mitch has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been coming here to pick up rental equipment for years. Their staff has always been over the top (in a good way) friendly and helpful. Plus the free vending machine is a fun treat. 😁👍🏼

Erik AppelLocal Guide · 288 reviewsTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always friendly and fast. Plus you have to enjoy the free candy and soda.

Robert LovelaceLocal Guide · 105 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Equipco won't rent out to individuals. They only rent to companies. When I told the agent that I was just an individual, I got hung up on.

Zach Frey1 reviewTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful staff!

Jorge M CisnerosLocal Guide · 280 reviewsTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love the goodies

Enrique RuizLocal Guide · 72 reviewsTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have use Equipco for several years exellente on rental equipment and sales. Pedro E. Ruiz APTIM

Brian Davis2 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

G=eat place

G S Lenhart3 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome business. These owners have the best thing going. They know how to take care of their customers and keep them happy. Highly recommend them.

Laura MLocal Guide · 233 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am here renting equipment on a weekly basis. I've had to contact them after hours for emergency rentals and they ALWAYS come through. They have even brought the equipment to me when I have had to pick up a couple of meters and fly out of town right away. Lauren is especially nice and helpful.

DBLocal Guide · 325 reviewsTotal number of Google reviews DB has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good Folks here a good business to support!!

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Business details