Equipment rental agency · Pittsburg, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%86+24.3Replies to reviews 8%12+1Momentum penalty89−1.1Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 38 backhoe servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.5★★★★★24 Google reviews · 24 photos
71%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Herc Rentals 4.5 out of 5 based on 24 reviews, with the owner responding to 13 percent of them. Customers frequently describe the staff as friendly and efficient, noting the wide selection of equipment available for both professional and residential needs. While many praise the convenient process and decent pricing, a recurring criticism in lower-rated reviews is the facility's distant location for those not living nearby.
Google rating: 4.5 out of 5 from 24 reviews (71% five-star).
Reviews on this page: 24 Google reviews (13 with written comments, 1 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: August 16, 2026.
Service: Backhoe Service serving Pittsburg, California.
Data from Google, last updated November 3, 2026.
Score profile vs other backhoe services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Herc RentalsBackhoe Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Herc Rentals: 60/100 on this factor. Category median: 75.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Herc Rentals: 86/100 on this factor. Category median: 77.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Herc Rentals: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Herc Rentals: 12/100 on this factor. Category median: 26.F
12
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
4.5of 5
5 stars1771%
4 stars417%
3 stars28%
2 stars14%
1 star00%
Praise vs complaints
Phrases our text analysis found in 13 written reviews
100%praise
Praise11100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
4topics
Staff & attitude655%
Speed & response218%
Price & value218%
Would recommend19%
What customers talk about
We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…a Tractor Skip loader for the weekend, Rick and his helpers were very friendly, big open place, clean bathroom, excellent customer service and best pr…”
“Always fast and efficient these guys are on the ball.”
“…, big open place, clean bathroom, excellent customer service and best price.…”
“I recommend this place and I will use again when needed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRavinder8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I visited last week, rented a Tractor Skip loader for the weekend, Rick and his helpers were very friendly, big open place, clean bathroom, excellent customer service and best price. I recommend this place and I will use again when needed.
RRogerLocal Guide · 171 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
One word.... Amazing. This place has it all when it comes to the, "Rental Bizz"‼️ ‼️
If it's a, Hand-truck to Heavy Equipment they've got what you need for the job.
Exellence in their knowledge & staff members. Friendly, professional, team environment.
This is... The place ‼️‼️‼️
PPattyLocal Guide · 242 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
We rented a dolly to move a stove.
The were so nice and friendly.
Will rent from them again.
DDavidLocal Guide · 259 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★
If you need to rent any equipment just probably the place to go cuz they have so many choices
VVincentLocal Guide · 103 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★
This place used to be Hertz Rentals but split from the rental car company a couple of years ago. Friendly staff, everyone I spoke with was helpful and cheerful. They have a ton of different equipment available. I would say they are more focused on professionals rather than the average home owner. Still they had the…
I visited last week, rented a Tractor Skip loader for the weekend, Rick and his helpers were very friendly, big open place, clean bathroom, excellent customer service and best price. I recommend this place and I will use again when needed.
Response from the owner · 5 months ago
Your high praise is greatly appreciated. Thank you for sharing your positive experience with Herc Rentals.
R
Ron OLocal Guide · 48 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Roger C. Fardig (***JYNXD***)Local Guide · 171 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
One word.... Amazing. This place has it all when it comes to the, "Rental Bizz"‼️ ‼️
If it's a, Hand-truck to Heavy Equipment they've got what you need for the job.
Exellence in their knowledge & staff members. Friendly, professional, team environment.
This is... The place ‼️‼️‼️
J
Johnny AceshotLocal Guide · 73 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Always fast and efficient these guys are on the ball.
P
Patty LeLievre-ChildsLocal Guide · 242 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
We rented a dolly to move a stove.
The were so nice and friendly.
Will rent from them again.
Response from the owner · 6 years ago
Hi Patty! Thanks for the compliments. We’re pleased our team in Benicia delivered a positive experience. We wish you continued success and hope you will consider us for your next project. Thank you for choosing Herc Rentals.
J
Joe MulhernLocal Guide · 220 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
