Pest control service · Fort Myers, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★219 Google reviews · 23 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Crews Complete Pest Solutions five stars based on 219 reviews, with the owner responding to 98% of feedback. Customers frequently cite punctuality, thoroughness, and affordable pricing for services including termite pre-treatments, pool cage cleaning, and general pest control. While most praise the company's communication and reliability, one low-star review criticized a raccoon removal service for failing to capture all animals and providing misleading explanations regarding the source of noises.
Google rating: 5.0 out of 5 from 219 reviews (98% five-star).
Reviews on this page: 219 Google reviews (189 with written comments, 6 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 25, 2026.
Service: Bed Bug Exterminator serving Fort Myers, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crews Complete Pest Solutions: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crews Complete Pest Solutions: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crews Complete Pest Solutions: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crews Complete Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crews Complete Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crews Complete Pest Solutions: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
219 Google reviews we collected
5.0of 5
5 stars21598%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
99%praise
Praise38999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3058%
Reasonable2140%
Overpriced12%
Not sure00%
$110+1% vs typical bed bug exterminators
Middle half of what 31 customers paid ($86–$172) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10326%
Would recommend7319%
Quality & results7118%
Speed & response6216%
Price & value287%
Honesty & trust287%
Communication267%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon was very efficient, knowledgeable, and thorough.”
“I strongly recommend Crews Complete Pest Solutions to everyone who is looking to work with honest and responsible people.”
“We had such a great experience and will absolutely continue using them.”
“He ended up closing the exit hole and told me « worst case scenario they will die up there ».”
“They were able to come out basically the same day, which was such a huge relief for us.”
“They’re reliable, quick to respond, reasonably priced, and always do exactly what they say they’re going to do.”
“I’m confident in them because of his experience and genuine care for people.”
“He took the time to explain everything to us, teach us what to look for, answer all of our questions, and make sure we actually understood what was go…”
People customers mention
Mike31 reviews
Brandon7 reviews
Control5 reviews
Mikes3 reviews
Richie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crews Complete Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Angela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Have been using Crews Complete Pest Solutions since the beginning of the year for several different services. They are very affordable and professional. Would highly recommend.
Joel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very good dependable service. Bug free inside and out. Keep up the excellent work Mike. Thanks for all you and your team do!!
Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
Nura7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very thorough, professional job by technician Richie. He gave me explanation throughout the whole process. He was very professional and timely also. Would highly recommend this company been using their service for a couple years now.
Paid $100–120Great priceHome inspectionHornet & wasp exterminationSpider extermination
TarsisLocal Guide · 165 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Updating my review because I just wanted to show their potential clients truth. They are consistent. They are STILL an amazing Team. They don't try to price gouge, they don't push for a bigger package. They let the clients lead, which I can respect.
Past review: Such a great team! I appreciate the knowledge,…
Jamie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Hands down best company! So good at explaining what products to use to help with whatever bug is my issue. Brandon is great! So knowledgeable and so nice!!
Paid $120–140Great priceHome inspectionHornet & wasp extermination
Joe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Your man did a very thorough job, especially on our new pool cage, wiping every inch. Great job!
Thx Joe Scott
Brandon was my tech. First impression was great. Informed of the process ahead of time. What I needed to do to prepare so he could do his job well. He was very thorough. I’m so glad Mikes company is taking care of my home. Mike and his team are the best. I’m confident in them because of his experience and genuine care for people. Thanks Mike!!
Services: Cockroach extermination
Larry Masse4 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Have been using Crews Complete Pest Solutions since the beginning of the year for several different services. They are very affordable and professional. Would highly recommend.
Price assessment: Great price
Price: $200+
Services: Home inspection, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Mosquito extermination, Bee extermination, Bug & insect extermination
Pest type: Termites, Cockroaches, Spiders, Mosquitoes
Tim MatthewsLocal Guide · 43 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
This is by far the best company I have ever dealt with in my life! Mike and the office staff were so professional, courteous and friendly and went above and beyond. They got my service done in less than a day, showed up ahead of time and then when they found out my husband was a veteran they gave me a veterans discount. If you ever need pest control this is the company to use! Joanne Matthews 🌟🌟🌟🌟🌟
Response from the owner · a week ago
Thank you so much for your amazing review, Joanne! It's always our pleasure to offer discounts for veterans, first responders and teachers!
Gennady LeykinLocal Guide · 40 reviewsiTotal number of Google reviews Gennady has written across all businesses on Google Maps, not just this one.
Great experience. Mike is very knowledgeable professional and great guy. Everything works perfectly. I strongly recommend Crews Complete Pest Solutions to everyone who is looking to work with honest and responsible people.
Services: Home inspection, Hornet & wasp extermination, Termite extermination
Response from the owner · 2 years ago
Hi Gennady! Thank you so much for that great review of our company! We greatly appreciate you taking the time to leave a review and thank you for trusting our team to protect your piece of paradise.
Joel Wilson6 reviewsiTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about this company! Mike was absolutely amazing from start to finish. They were able to come out basically the same day, which was such a huge relief for us.
Mike was extremely knowledgeable, professional, and helpful. He took the time to explain everything to us, teach us what to look for, answer all of our questions, and make sure we actually understood what was going on and how to prevent problems in the future. He truly went above and beyond and never made us feel rushed and having a little one run around as well how helpful and reassuring he was!
It’s hard to find a company that provides this level of customer service anymore. You can tell they genuinely care about their customers and take pride in what they do. We had such a great experience and will absolutely continue using them. Hands down one of the best businesses we’ve worked with. HIGHLY recommend Mike and this company to anyone looking for pest control!
Price assessment: Great price
Price: $160–180
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination, Bee extermination, Bug & insect extermination, General wildlife removal, Ant extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 weeks ago
Karen, thank you for this amazing review! We're so grateful for your kind words. Thank you for letting us protect your home from pests!
Tina DLRLocal Guide · 14 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Crews Complete Pest Control handles the pest control for all of my properties and I couldn’t be more satisfied!
Now, I’ll admit…I’m a little dramatic when it comes to critters. The owner Mike seems to find this highly entertaining and takes every opportunity to mess with me about it. lol
But he also makes sure he or his team stays on top of everything so I never actually have to go toe-to-toe with one of these unwanted critters. So I totally appreciate them!!!
They’re dependable, thorough, responsive and always take great care of us. Highly recommend Crews Complete Pest Control.
Response from the owner · 2 weeks ago
Thank you so much for your 5-star review! It's our pleasure to keep your properties pest free!
Blaze Dorchincez7 reviewsiTotal number of Google reviews Blaze has written across all businesses on Google Maps, not just this one.
Crews Complete Pest Solutions has handled all of our termite pre-treatments for our construction job sites, and they’ve been fantastic to work with. They’re reliable, quick to respond, reasonably priced, and always do exactly what they say they’re going to do. As a general contractor, having a company we can count on helps keep our jobs moving. They’re our go-to for termite pre-treats, and I highly recommend them!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you so much for your 5-star review and kind words! We are thankful to be your trusted termite pretreatment partner!
