Crossroads Speech and Occupational Therapy logo

Crossroads Speech and Occupational Therapy

Pediatric clinic · Justice, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%87+24.6Replies to reviews 8%78+6.4Momentum penalty73−2.7Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 28 occupational therapy clinicsPosition by Experts Score among all companies we track in this category. · better than 22%
5.0 ★★★★★ 209 Google reviews · 24 photos
99%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Oct 2026latest review

Crossroads Speech and Occupational Therapy at a glance

Google reviewers rate Crossroads Speech and Occupational Therapy five stars based on two hundred and nine reviews, with the owner responding to seventy-nine percent of comments. Patients frequently cite punctual scheduling, clear communication, and personalized play-based techniques for speech and occupational therapy services. Recurring themes include therapists providing home strategies and collaborating with schools to support child development. However, a small number of low-star reviews describe billing errors involving repeated credit card charges and a lack of initial treatment plan documentation.

  • Google rating: 5.0 out of 5 from 209 reviews (99% five-star).
  • Reviews on this page: 209 Google reviews (199 with written comments, 2 with photos).
  • Owner responses: the business replied to 79% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Occupational Therapy Clinic serving Justice, Illinois.

Data from Google, last updated November 2, 2026.

Score profile vs other occupational therapy clinics

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction92Reliability87Craft & service–Value–Momentum73Replies to reviews78Satisfaction: 92 (median 93)Reliability: 87 (median 94)Momentum: 73 (median 100)Replies to reviews: 78 (median 84)
This companyOccupational Therapy Clinics median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crossroads Speech and Occupational Therapy: 92/100 on this factor. Category median: 93.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crossroads Speech and Occupational Therapy: 87/100 on this factor. Category median: 94.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crossroads Speech and Occupational Therapy: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Crossroads Speech and Occupational Therapy: 78/100 on this factor. Category median: 84.B
78

Bar = this company · dark tick = category median.

Star ratings

209 Google reviews we collected

  • 5 stars20699%
  • 4 stars00%
  • 3 stars10%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 199 written reviews

  • Praise27494%
  • Complaints196%

Topic share

How often each topic comes up in the written reviews

  • Would recommend8228%
  • Staff & attitude8027%
  • Communication4816%
  • Speed & response3713%
  • Quality & results3111%
  • Honesty & trust134%
  • Price & value21%

What customers talk about

We read 199 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We are so grateful for the time she spent with him and would highly recommend her to any family looking for a wonderful speech therapist!”
    “My son has worked with Kaitlin for occupational therapy over the past three years, and I cannot recommend her highly enough.”
  • “Grace and Mia were incredibly friendly and flexible, and both my kids genuinely enjoyed and looked forward to their weekly sessions.”
  • “One of the best things about working with Meg and Dani is their communication outside of our sessions.”
  • “I can reach out if I’m unsure what to buy at the grocery store and they are very responsive so that I have all the right foods.”
    “My Son Received So Much Amazing Assistance That With Time You Would Have Never Knew He’d Had A Speech Delay.”
  • “We had such a wonderful experience working with Abby!”
    “If an approach is not working, she has no problem trying to find a new solution for us to try.”
  • “Mary builds trust and offers support and guidance to families and we will be eternally grateful.”
  • “Everyone that we've met through their group is an absolute professional - from intake, to therapy to billing!”

People customers mention

  • Alex 38 reviews
  • Katie 22 reviews
  • Abby 11 reviews
  • Alayna 8 reviews
  • Mary 8 reviews
  • Kaitlin 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

LeahLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I Am Forever Grateful For Coming Across Crossroad Speech Therapy. My Son Received So Much Amazing Assistance That With Time You Would Have Never Knew He’d Had A Speech Delay.

julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had such a wonderful experience working with Abby! She was absolutely amazing with our son. She was always patient, kind, and creative in finding ways to keep him engaged while making speech therapy fun. She even came to his school, which was so helpful for our family. Abby always brought different activities and…

Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My daughter had the pleasure of having Claire as her therapist, and it was truly the best experience from start to finish. Every Monday, my daughter was so excited to see her and practice her speech. Ms. Claire had a wonderful way of making their time together both fun and productive. The combination of their…

Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our daughter worked with Julie for the last several months. Julie helped her overcome her separation anxiety. Julie was extremely patient and always coming up with creative ways to keep our daughter engaged. Julie was great at gauging exactly how to approach each session. We loved working with Julie and very much…

Damilola11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My son has worked with Kaitlin for occupational therapy over the past three years, and I cannot recommend her highly enough. She has been an invaluable source of support, not only helping my son make tremendous progress but also guiding me through several challenges along the way. Kaitlin has always taken the time…

JLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I worked with Sofia Magnuson for about five months to improve my professional English communication skills, and I highly recommend her. Not only did my English improve, but I also gained much more confidence speaking in professional settings. Colleagues at work even noticed the improvement in my communication.…

Photos

Customer reviews

5.0 ★★★★★ 209 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Leah MLocal Guide · 13 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I Am Forever Grateful For Coming Across Crossroad Speech Therapy. My Son Received So Much Amazing Assistance That With Time You Would Have Never Knew He’d Had A Speech Delay.

Katie Tucker-Oskoui3 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Both of my children attended weekly therapy at Crossroads for the past few months. My 18 month old started meeting with Grace to catch up on his speech milestones, and by his 2nd birthday he was fully caught up. Her warm, play-based approach helped support his speech development. She also provided me guidance on how I could foster his speech development at home. My 4 year old met with Mia for occupational therapy to support emotional regulation and cognitive flexibility, and he made big improvements over the course of his weekly sessions. Mia’s approach was highly personalized and flexible. She sent him home with personalized charts & tools to sort through his feelings & find effective coping strategies at home. Grace and Mia were incredibly friendly and flexible, and both my kids genuinely enjoyed and looked forward to their weekly sessions. The strategies used at Crossroads are highly effective, and Grace & Mia were delightful!

Response from the owner · a week ago

Thank you so much for this thoughtful review! Grace and Mia put so much care and creativity into their work, and we’re lucky to have them on our team. Your kind words mean so much to us. Thank you for sharing your experience and recommending Crossroads! 💙

julie knudsen6 reviewsTotal number of Google reviews julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had such a wonderful experience working with Abby! She was absolutely amazing with our son. She was always patient, kind, and creative in finding ways to keep him engaged while making speech therapy fun. She even came to his school, which was so helpful for our family. Abby always brought different activities and materials that made his sessions exciting and enjoyable. You can truly tell how much she cares about the kids she works with and wants to see them succeed. We are so grateful for the time she spent with him and would highly recommend her to any family looking for a wonderful speech therapist!

Response from the owner · a week ago

Thanks for the wonderful review and so happy you had a great experience!

Rusudan Kareli2 reviewsTotal number of Google reviews Rusudan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've been working with Crossroads Speech and Occupational Therapy for about a year and a half, and we've seen so much progress in our son. I can't recommend them enough. As a parent, it's been incredible for us to have them as a resource. He sees Kelly for speech and Kaitlin for OT. They started out coming to our house, and now that he's in PreK, they see him at school. He loves them so much that he frequently asks when they're coming next, and he jumps up and down when we tell him it's tomorrow. They've helped us through every big transition: giving up the pacifier, potty training, starting PreK, and the smaller everyday ones like sharing and switching between activities. Their advice has been really practical and tailored to him, including how to navigate his speech development in our multilingual home. When he was having a hard time with transitions, they even made him a picture guide, and it made a real difference. Kelly and Kaitlin frequently check in on how he's doing outside of sessions. Kaitlin has hopped on so many calls with me and answered all my texts whenever I've had questions. We've also had other therapists fill in when ours were on PTO, and every single one has been just as wonderful. Thank you for all you have done and are doing for our son!

Response from the owner · a month ago

Thank you so much for sharing this thoughtful review! It means the world to hear how much progress your son has made and how excited he is to see Kelly and Kaitlin. We are so grateful for your trust and feel incredibly fortunate to support your family through these important milestones. We can’t wait to see all that he continues to accomplish!

Gabrielle LattoLocal Guide · 13 reviewsTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter has been receiving services from Crossroads the last six months and her progress has been nothing short of amazing. She is a preemie baby, so it was really important to make sure she had the best support possible. She sees Kaitlin for OT and has hit every developmental milestone, including walking at 13 months. As a first time mom with a preemie baby I was worried that she wouldn’t catch up to other babies, but with Kaitlin’s support, she is right on track. She also knows what toys are the best for her age and has introduced me to great options that she can grow with. Even during my daughter’s “stranger danger” era, she lights up when Kaitlin arrives. We’ve been working with Meg and Dani for her feeding and speech therapy. My daughter‘s food aversion was our biggest concern when contacting Crossroads. She was already small for her age and had no interest in food. Six months later and she is feeding herself, trying new flavors and textures. One of the best things about working with Meg and Dani is their communication outside of our sessions. They are available on days we don’t meet together to answer any questions. They offer tips on foods or techniques to try. I can reach out if I’m unsure what to buy at the grocery store and they are very responsive so that I have all the right foods. My daughter has gone through many digestive issues, and they also know when to direct me to her G.I. doctor, dietitian, or pediatrician. They have all worked with myself, my husband, and my mother-in-law and we couldn’t be more grateful!

Emily Desomer4 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter had the pleasure of having Claire as her therapist, and it was truly the best experience from start to finish. Every Monday, my daughter was so excited to see her and practice her speech. Ms. Claire had a wonderful way of making their time together both fun and productive. The combination of their sessions and the weekly homework suggestions made such a difference and greatly improved my daughter’s speech. We are so grateful for all of the time, patience, and care she put into helping our daughter. Thank you so much, Claire, for everything!

Response from the owner · a month ago

Thank you so much for your kind words! We’re thrilled to hear about your wonderful experience with Claire and the meaningful progress your daughter made. We’re so grateful you trusted Crossroads to be part of her journey!

Christine Davidson4 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our daughter worked with Julie for the last several months. Julie helped her overcome her separation anxiety. Julie was extremely patient and always coming up with creative ways to keep our daughter engaged. Julie was great at gauging exactly how to approach each session. We loved working with Julie and very much appreciate how much she helped! Thanks Julie!

Response from the owner · 2 months ago

Thank you so much for sharing! Julie is a wonderful OT, and we’re thrilled to hear about your daughter’s progress. We truly appreciate your kind words!

Damilola Akani11 reviewsTotal number of Google reviews Damilola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son has worked with Kaitlin for occupational therapy over the past three years, and I cannot recommend her highly enough. She has been an invaluable source of support, not only helping my son make tremendous progress but also guiding me through several challenges along the way. Kaitlin has always taken the time to collaborate closely with my son’s school and other providers as needed, ensuring everyone is working toward the same goals. Her expertise, compassion, and dedication have made a meaningful difference in my son’s development and in our family. I am incredibly grateful for everything she has done. We are sad to leave as we relocate however we are extremely thankful for the time we spent working with her.

Response from the owner · 4 months ago

Thank you so much for your incredibly kind words. It has been an absolute privilege for Kaitlin to work with your son over the past three years. We are so grateful that you trusted Crossroads to be part of his journey. We're especially glad to hear that Kaitlin's collaborative approach with your family, your son's school, and his other providers made such a positive impact. We truly believe that working together as a team helps children achieve their greatest success, and we're thrilled to know your son made such meaningful progress. While we are sad to see your family go, we are excited for this next chapter and wish you all the very best in your new home. Thank you again for taking the time to share your experience—it means so much to Kaitlin and our entire team. We will all be cheering your son on from afar!

J KwonLocal Guide · 16 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I worked with Sofia Magnuson for about five months to improve my professional English communication skills, and I highly recommend her. Not only did my English improve, but I also gained much more confidence speaking in professional settings. Colleagues at work even noticed the improvement in my communication. Sofia used a variety of techniques tailored to my specific needs and goals. She was always supportive and willing to answer questions, even when I brought in exercises and practice from other speech therapy apps. I appreciated how flexible and personalized her approach was rather than following a rigid curriculum. If you’re looking to improve your English communication skills and build confidence, Sofia is an excellent speech therapist and coach.

Response from the owner · 4 months ago

Thank you so much for the wonderful review and I am so happy you had a great experience with Sofia and Crossroads!

Molly Crampton2 reviewsTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son had the best experience working with his Occupational Therapist, Lindsey. Lindsey began working with him at just 18 months old, and for the next 6+ months, she seamlessly blended skill development with toddler play. Every week our son looked forward to his session with Lindsey. Her communication and patience with us and our son was a huge help and always appreciated. After graduating from his OT services, we see a big difference in his cognitive and motor skills, and already miss our time with her. Thank you, Crossroads!

Response from the owner · 4 months ago

Hi Molly, thank you so much for the wonderful review and I am so happy you had a great experience with Lindsey and Crossroads! Congrats on his graduation from OT!

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